Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 25,469 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 25,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Load of rubbish. Ordered 3 products. They came out broken and product all in box. Wrote an email to complain of which the women sent replacement products. No sorry, no compensation - just a replacement. Bad service.”

Helpful Report

Posted 2 years ago

Hi Dan. Firstly I would like to say I am sorry to hear that your order arrived damaged, I can imagine this was very frustrating. I have had a look back through the email thread with the customer service team. I can see that my colleague apologised for the damaged parcel and advised this is not the standard of service we aim for nor expect from our courier. As I hope you can understand we are totally at the mercy of our courier company who, on this occasion, has completely let us down by delivering you a damaged parcel. On this occasion, the solution of a replacement parcel offered by the customer service team was the best option available for the circumstances. If you pop an email over to the customer service team, as a gesture of goodwill we will provide you with a discount code for your next purchase. -TEAM AF :)

Posted 2 years ago

“I have tried this product twice but the roof looks exactly the same as before washing. I have also used the protector which has made no difference to stains”

Helpful Report

Posted 2 years ago

Hello, thank you for your review! I am sorry to hear that Rag Top Cleaner and Protector did not meet your expectations. We would usually recommend completing a deep clean on your soft top. Before Using Rag Top Cleaner you'll need to do an all-over snow foam then work on your roof immediately after performing the snow foam treatment stage. Ensuring the roof has been rinsed thoroughly of any snow foam, take Auto Finesse Rag Top Cleaner and a good quality upholstery brush. After completing the cleaning process with Rag Top cleaner and the upholstery brush, you can then apply Rag Top Protector but you will need to ensure the fabric roof is completely dry before applying the Auto Finesse Rag Top Protector. Simply spray a light even mist over the fabric roof and simply let it dry. Once one coat is dry, apply another until you have three light coats built up. Once you've completed all three, leave it to cure for around 2-3 hours. Ideally, the car will be out of the elements with zero chance of getting rained on. If you would like to contact our support team to help you further with your results of using Rag Top please do so and if possible include some photos. The support email address is- support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Secret Santa forgotten also free gift forgotten eventually sent however secret Santa 20% of value I got a really unuseful beanie Don’t offer deals if you are unwilling”

Helpful Report

Posted 3 years ago

Hey, Thank you for your review! We are sorry you feel this way about your Secret Santa gift, these were selected at random. With this being said to ensure that all of our customers get treated fairly and equally whether they are a loyal customer or a first time buyer, the random gift cannot be chosen or requested but always equalled 20% or more of their order. Unfortunately, with these types of promotions, it is really hard to provide a gift that the buyer is going to want/need as they are chosen at random but we always aim to satisfy our customers. Again, we are sorry for any disappointment caused and if you have any further questions or need any assistance please do not hesitate to get in touch. - Team AF

Posted 3 years ago

“Been waiting since 22nd of December and still.not arrived”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We do apologise that you are yet to receive your parcel. After having a look into this for you, I can see that your order was placed on the 21st December on a free 5-7 working day delivery, this does mean it has not surpassed the expected delivery date due to the bank holidays thats fall within the 7 working day delivery time. If you require any further information, please do not hesitate to get in touch with our customer services team on support@autofinesse.com, they will be able to answer any questions you may have. Again, thank you for your review! - Team AF

Posted 3 years ago

“Disgusting service. paid for my items was told DHL left it next to my wheelie bin while I was out for the day. was meant to be a christmas gift!”

Helpful Report

Posted 3 years ago

Hey Emma, Thank you for your review! 😀 We do apologise for any disappointment and inconvenience this has caused you. This is certainly not the standards we expect from our couriers, they should be taking extra precautions at this time of year. Today, we have despatched a replacement parcel which should be with you as soon as possible. Due to courier delays, you should receive this parcel within the next few working days. Again, we do apologise for any inconvenience and disappointment caused by this issue, we expect so much better from our courier. We sent your replacement parcel with Royal Mail instead of DHL hoping for a much better service. We hope you receive your parcel swiftly! - Team AF

Posted 3 years ago

“Ordered a big order for my husband for Christmas and I was absolutely devastated as one of the bottles had leaked everywhere and was all in the bag and the bottle is basically empty. Not happy at all as it’s now a waste of a bottle.”

Helpful Report

Posted 3 years ago

Hey, Thank you for your review!😀 We are so sorry that this happened and any disappointment caused. Please can you email our customer services team who can then provide a solution to your issue. They will be able to swap this out for you, providing you with a new bag and product in exchange for the damaged one. Our customer service email is: support@autofinesse.com. Please can you provide them with the photos and pop your order number in the subject of the email so they can get this sorted for you as quickly as possible. Again, we do apologise for any disappointment this has caused. We hope to hear back from you soon. - Team AF

Posted 3 years ago

“Very Poor Packaging and unimpressed on 'secret santa' an unnessecary gift was given so will not be used. waste of time.”

Helpful Report

Posted 3 years ago

Hey Joe, Thank you for your review!😀 I do apologise you feel this way abut out packaging and the secret Santa gift which was included in your order. All of the secret Santa gifts were chosen at complete random, which totalled at least 20% of your order. If you are not satisfied with your secret Santa gift, please get in touch with our customer services team to see if we can get this exchanged for an item of the same value. As for the packaging, we would like your feedback on what you disliked. Please can you get in touch with us on support@autofinesse.com so you can express your thoughts and see if we can come up with a solution to the problems raised. Again, thank you for your review, we hope we can assist with your enquiry. - Team AF

Posted 3 years ago

“Didn’t get free gift spent over £50 aswell”

Helpful Report

Posted 3 years ago

Thank you for your review. I have had a look into your order and can see that unfortunately, you did not qualify for the secret Santa promo as your order total was £12.90. To qualify customers did need to use the code SECRETSANTA at the checkout when spending a minimum of £50.00 or more online, between the 3rd December and midnight on Christmas Eve. We will then when packing your order include a selection of free products, totalling no less than 20% of your order value. If we can help you further please do contact the customer services team who will be more than happy to assit. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Awful support, not shipped my order, and they can not try to send me, cause the sale is over. That was the company's fault, and I am really disappointed about that. And they refounded less money to my bank account, so the refound is very bad also. Never recommend that company to anyone. Sorry, but I contacted the suppert for solution, and they were rude and unhelpful.”

Helpful Report

Posted 3 years ago

thank you for your review. I am sorry to hear that you have been left feeling disappointed. This certainly isn't how we want our customers to feel. I have had a look into this for you and can see that a customer service advisor had sent an email to you on Friday 26th November and informed you that we are not able to dispatch your parcel as there had not been a shipping charge applied to your order. Within this email you had been offered two options, one to make the payment or to cancel and issue a refund. We unfortunately are not able to send out any parcels outside of the U.K without the charge applied due to Brexit/ Import charges. These Brexit and Import charges have to be covered by the customer, this is not something we are able to cover, these charges are calculated at checkout due to your location and this is the only ways this charge can be calculated. Within this email it was mentioned that due to the system we use, if we have not had a response within 5 days your order will automatically be cancelled and refunded, as the customer service advisor had not received a response from you a refund had been issued on Friday 3rd December. In relation to the Black Friday promotion had ended on Sunday 28th November meaning we no longer had any of the bundles available and these bundles cannot be honoured. In regards to the refund I have also had a look into this and can confirm that your order total was- £21.12 and you had received the full amount of this refund. On the date of payment will be different compared to the day the refund had been made due to the currency exchange rate. If we can help you further please do email our support team who will gladly assist you further. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Emailed DHL because I haven’t received my goods, not heard back from them even though they say it’s been delivered. I have a ring doorbell, my partner works from home and nobody name mark at my house?????”

Helpful Report

Posted 3 years ago

thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. If you would like to contact our support team and they will be able to look into the location of your parcel. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Ordered a polishing machine as part of a Black Friday promotion. Showing in stock and next-day delivery. After the order was placed, I didn't receive an order confirmation or order number. Phoned twice to enquire and was told it was delayed as they were 'busy' The item was still showing in stock and next day delivery on the website. Asked for a refund and they didn't even attempt to resolve the issue. Very disappointing.”

Helpful Report

Posted 3 years ago

thank you for your review. I am sorry to hear that you are disappointed with your recent experience with our customer service advisors. This certainly isn't how we want our customers to feel. We would like to get a better understanding as to why you have left a 1 star review, if you would like to send our customer service team an email we would like to help you with this product, provide you with some guidance if needed and find a resolution to get this sorted. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Product and service 5 star. The 1 star is because every year when I buy auto finesse for Christmas presents you still use auto finesse boxes. Why can you not use plain boxes during the Christmas period??”

Helpful Report

Posted 3 years ago

thank you for your review. All of our parcels are shipped with the AutoFinesse branding on all boxes. If you would like to receive your parcel in an unbranded box on a future purchase please do pop an email over to our support team and then we can try our best to see if we are able to source an unbranded box. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“My brush has still not arrived. Post office say they delivered it. But it never arrived at my address. Very disappointed.”

Helpful Report

Posted 3 years ago

thank you for your review. I am sorry to hear that you have not received your parcel, this is certainly not the standard of service we expect from our courier and on this occasion they have really let us down. I have had a look into this for you and I can see that one of our customer services representatives is currently liaising with our account manger to resolve this issue as quickly as possible for you. I have spoke with my colleague that is dealing with your email and he has informed me that he has sent an email with a resolution for you as the investigation has now come to an end. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Angeblicher system Fehler bei der Preisangabe beim Versand . Wollten im Nachhinein wesentlich mehr Geld , ich bin vom Kauf zurücktreten . Kunden-Support hat sofort reagiert und ich habe mein Geld schnell wieder bekommen”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. I have had a look into this and I have spoken with our web team who have confirmed that the reason you was not charged the shipping is due to you selecting United Kingdom as your destination. This allowed for you to proceed with your order without a shipping charge being included, the requirement for free delivery to Germany is a minimum spend of £100.00. Orders below this requires a shipping charge of £9.95 this also covers all import taxes, charges, duties, clearance costs and Brexit fees. Due to this we are unable to dispatch any parcels that have not paid this charge as these do need to be covered by the customer. These details can be viewed at this link here- https://www.autofinesse.com/en/delivery-services If you would like to discuss this further or have any questions please do pop an email over to our support team. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Todavía no he recibido el pedido”

Helpful Report

Posted 3 years ago

Good afternoon, thank you for your review. I am sorry to hear that you have still not yet received your order. I have had a look into your order and can see that you had placed this on Tuesday 7th September and that your order was dispatched on Wednesday 8th September. As you are located within in Spain the transit time for your delivery is 5-10 working days from dispatch. All transit times are explained on our delivery services page which is viewable at this page- https://www.autofinesse.com/en/delivery-services I have tracked your order and can see that on Tuesday 14th September at 10:05AM your order has arrived with the delivery courier. If you do not receive your order by end of the day on Wednesday 22nd September please do contact our customer service team and they will look into the location of your order. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Product was total rubbish”

Helpful Report

Posted 3 years ago

Good afternoon Olly, Thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. We would like to get a better understanding as to why you have left a 1 star review, if you would like to send our customer service team an email we would like to help you with this product, provide you with some guidance if needed and find a resolution to get this sorted. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Dodgey bottle and hardly smells”

Helpful Report

Posted 3 years ago

Hi Piers, thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. We would like to get a better understanding as to why you have left a 1 star review, if you would like to send our customer service team an email we would like to help you with this product, provide you with some guidance if needed and find a resolution to get this sorted. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 3 years ago

“Ware leider noch nicht erhalten!!!”

Helpful Report

Posted 3 years ago

Good morning, thank you for your review. I am sorry to hear that your parcel has not yet arrived, this certainly isn't the standard of service we aim for. If you could please pop an email over to our customer service team they will be able to have a look into this for you and get in touch with our courier to get this sorted as soon as possible - support@autofinesse.com Again I do apologise for any disappointment caused. We look forward to hearing from you so we can get this sorted and get your parcel to you! Kind regards TEAM AF :)

Posted 3 years ago

“I Bought the upholstery brush and immediately noticed bristles falling out. After one use the brush snapped in half in my hand!”

Helpful Report

Posted 3 years ago

Hello Emma, Thank you for your review! We sincerly apologise for any disappointment and inconvenience this has caused you. This is certainly not the standards we expect from ourselves. This looks like a manufacturing fault so we will replace this immediately. Please can you email our customer service team at support@autofinesse.com and supply them with the photos and your order number so they can arrange a replacement as soon as possible. Again, we are extremely sorry for any inconvenience and disappointment caused by this issue, this is not common practice for the production of our products. We look forward to solving this issue for you. - Team AF

Posted 3 years ago

“I never got my package and it has now been returned to the sender.”

Helpful Report

Posted 4 years ago

We are extremely sorry that there seems to have been an issue delivering your order. If you would kindly get in touch with our customer service department via the contact page of our website providing more details on your order such as order ID and Name, one of the team will get to work on sorting this out for you without further delay. Again we can only apologise that we haven't delivered the service we promised, it appears on this occasion we have been let down by our chosen delivery partner, who hasn't carried forward the care and attention we strive to deliver. We await to hear from you. Team AF

Posted 4 years ago

Auto Finesse is rated 4.9 based on 25,469 reviews