“I haven’t received my purchase yet. It was lost in transit. Your customer service rep was wonderful. Very helpful and courteous but I am so disappointed that my husbands big gift won’t be here for Christmas. Your policy won’t allow for a refund until the shipping company closes its investigation which can take up to 8 days. I never received my purchase, you won’t refund my money and I don’t have another $500.00 to buy my husband a different gift due to your policy. And the CSR informed me that once the investigation wraps up, I will have to contact you to place another order for the item. At this point I just want my refund and I will not reorder from you. I understand it’s your policy and it is the shipping company’s fault that I don’t have my package but I am the injured party without a Christmas gift….”
“Very happy with how quickly my order was filled. Have not had a chance to use the tool yet, but I have several other DeWalt tools and hope this one is as good as the others.”
“this is the best jigsaw i have ever had by far. i am in love with this jigsaw. i have been dealing with old school always and i was giving new school a try - oh wow!!! dewalt, dewalt, dewalt”
“I found the band saw I had been looking for for at least $100 cheaper than any place else, it arrived early and in great working condition. The tool outlet gave regular notification on the whereabouts of my order. I am very pleased with my purchase and my experience has been second to none !”
“Awesome experience compared to the competition. Received my package earlier than expected and I'm still waiting to even hear from the other guys. Will buy again”
“I depend on ATO for my Dewalt purchases as well as research on the products. They are very dependable and service oriented. I am glad they are around and hope they stay for a long long time.”
“DeWalt tools came 1 day late but I got to give them grace with the black friday rush. Everything was in good shape. I will consider ordering through Authorized Tool again.”
“Initially I was hesitant to order with Authorized Tool Outlet because the deal was so good but everything worked out perfectly. The shipping only took a few days and everything was flawless. Thank you!”
“I ordered a package deal of 2 saws. One of the saws showed up damaged. After a few back and forward emails and calls I was informed I could send it all back to them and they would refund my money and I could order again at the new price. (Was on special pricing when ordered), or they offered me $100 refund on a $800 saw.l if I chose to keep it. The part that was broken was over $190 to order from a parts supplier and was back ordered for weeks. I feel that a larger refund would have been offered. Or I could send back the one damaged product and they could send me a replacement.”
