Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,053 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“Audio Emotion has gone above and beyond for me, from providing great black friday deals to stellar after-sale support. They have always been willing to listen and try to solve my issues with the utmost concern. When Puritan Audio consistently failed to provide me with the necessary parts for my ground masters, Gary arranged for me to receive them from a third party, ongoing issues with this order are not Audio Emotions fault but fully Puritan Audios' fault. When I complained of a persistent problem with my amplifier, after testing and sending me the demo unit which showed I must have some problem with the mains power, they actually arranged for a new unit to be delivered to me from the manufacturer, as newer units seem to display the problem less, that's just some incredible customer care. I can wholeheartedly recommend them and personally plan to continue making my Audiophile purchases from them (if only they would also sell old stock vacuum tubes, then I really wouldn't have to go anywhere else for my addiction).”

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Posted 1 year ago

“I ordered a relatively expensive pair of Hifiman headphones which came directly from China, but unfortunately when it arrived one side of the headphones wasn't working, but thankfully AudioEmotion had ordered more than one pair. I contacted Marion from AudioEmotion who was absolutely brilliant and swiftly arranged a replacement with no hassle at all. Gary from AudioEmotion is the person who I negotiated my part exchange deal with and he was very fair with my part exchange price, where often other dealers will try to offer ridiculously low figures so they can make large gains when they sell it. I am really happy with my experience of AudioEmotion and notably Gary and Marion who provide great customer service, and I will definitely return to do further business with them in the future. Highly recommended company with full marks from me.”

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Posted 1 year ago

“Ordering my Eversolo DMP-A6 was trouble free on Audio Emotion’s web site. With email updates my streamer arrived 2 days later, great service. Plugged into the system and with a couple of easy to follow steps we’re up and away.”

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Posted 1 year ago

“I have bought a few products from Audio Emotion over the years but this Eversolo dmp-a6 has to be one of the best value and sounds amazing only had it setup for a couple of days but am hearing instruments that I haven't heard before on so many tracks been playing ABC - Lexicon of Love Steven Wilson remix on Qobuz the soundstage is so wide and so clear also I have a lot of trance Dj sets the ones that I have played so far have been a revelation I just can't praise this streamer enough. It does have a few niggles but they will be fixed with the regular updates”

Audio Emotion Ltd 5 star review on 20th August 2023

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Posted 1 year ago

“I have taken my custom to Gary and his team many times over the years and it has always been an enjoyable experience. They provide a great friendly service with knowledgeable advice delivered with an engaging enthusiasm. They have a great product range too.”

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Posted 1 year ago

“Great service. Friendly knowledgeable staff and excellent customer interaction.”

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Posted 1 year ago

“Excellent efficient service and good price for HD650 - amazing sounding headphones”

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Posted 1 year ago

“Product arrive very much as promised with very good packing. I have requested for soft copy of invoice which I receive in no time. Very good service.”

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Posted 1 year ago

“A pleasure to do business with from the purchase of Eversolo & the trade in price offered for my equipment to the delivery & collection by next day couriers all arranged by Audio Emotion I didn't have to lift a finger apart from paying for the Eversolo DMP A6 master edition which is worth every penny a fantastic bit of kit. I wouldn't hesitate to recommend or use again Audio Emotion one of the few good guys of the Hifi industry.”

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Posted 1 year ago

“Great service. Very happy with the eversolo streamer. Sounds amazing.”

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Posted 1 year ago

“Very friendly and genuine advice and having bought a REL T Zero it was delivered very quickly and I'm delighted with the little sub. Great service and price was better than other retailers.”

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Posted 1 year ago

“I was pleasantly surprised to find a Scottish company supplying the eversolo streamer although not in stock arrived fairly quickly and am delighted with the product”

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Posted 1 year ago

“Due to the hight demand of the DPM that I ordered, waiting for stock, I emailed to ask if they new when they would get more stock. I received a prompt reply with an approximate stock and dispatch time. They were spot on and I received it when I expected it. No drama. Will defo use again.”

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Posted 1 year ago

“A very full online catalogue and rapid delivery. Always a superb service. I highly recommend Audio Emotion.”

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Posted 1 year ago

“Processed and dispatched very quickly. Excellent packing, really well protected. Very good communication. Would happily buy from again.”

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Posted 1 year ago

“I ordered the Puritan PB104-DC Power Brick which was out of stock at the time. However, Marion's help in getting one to me as quickly as possible was quite wonderful and this item has removed some DC buzz from my amplifier's transformer as well as vastly improving my system's sound quality. I would recommend both the Puritan production and Audio Emotion most highly. They will certainly be my first port of call for my next upgrade.”

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Posted 1 year ago

“If your in the market for HiFi equipment you owe it to yourself to speak with Gary at Audio Emotion. Super friendly to chat to and has a supreme knowledge of the equipment they sell. He will tell you what goes best with what and listen to you about the type of sound your looking for and suggest the equipment that gets closest. Special mention has to go to Marion she is a star! friendy and nothing is too much trouble. I highly recommend this dealer no matter where you are in the country. AAA+++ Superb”

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Posted 1 year ago

“Excellent service very prompt very happy with product wii definitely use you again very soon I hope”

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Posted 1 year ago

“Very impressed with communications, product, advice, price and overall service standard.”

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Posted 1 year ago

“what a great company Audio Emotions, from start to finish. delivery spot on, cannot fault in anyway. i will definitely use this company again, my purchase Gato Amp 150 Anniversary Edition ,stunning looks.”

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Posted 1 year ago

Audio Emotion Ltd is rated 4.9 based on 1,053 reviews