Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.74

4.7 Rating 443 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cheaper than my supplier and quick delivery”

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Posted 4 years ago

“Darren was brilliant. He helped us choose a selection of tiles for our kitchen/day room, garage and all 5 bathrooms in our brand new house. We are delighted with all of them ..great job Darren thank you 😊”

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Posted 4 years ago

“Dean was marvellous. I tried sourcing a certain tile and brand everywhere (had to match ones in a house we’d bought ) and the only company willing to help was Atlas Ceramics. No problem that we are up in Wales ! Organised the order from Spain and delivered all in super quick time. Communication spot on all the time. All in all. Just brilliant”

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Posted 4 years ago

“Tiles arrived well packed and much quicker than i expected. plus saved money over a local tile shop.”

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Posted 5 years ago

“It was broken when it arrived.”

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Posted 5 years ago

Thank you for your review. We apologise about the broken sample you received via courier. As this is a sample it should still be sufficient enough to see the colour, texture, thickness etc . If you have any questions don't hesitate to contact us at info@atlasceramics.co.uk. Kind regards, Dan

Posted 5 years ago

“I have always found Atlas ceramics to be prompt in their delivery and very helpful when I have needed their advice. Would definitely recommend them.”

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Posted 5 years ago

“Great service thanks”

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Posted 5 years ago

“I ordered the underfloor heating system and it was delivered quickly and well packed. Communication with Dan from customer service was excelent, fast and productive. I highly recomend Atlas. .”

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Posted 5 years ago

“I ordered some samples which arrived quickly, safely packaged. The prices seem very reasonable. I will be going ahead with ordering my chosen tiles from Atlas.”

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Posted 5 years ago

“Ordered my small amount of round edged tiles on the Monday, and they duly arrived on the Tuesday. They were very well packaged to avoid breakage, and were exactly as described. Top marks for service, and would definitely recommend to others.”

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Posted 5 years ago

“Great service. Thanks”

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Posted 5 years ago

“Although the tiles that we ordered on-line were out of stock we received a telephone call within 30 minutes of placing the order providing an apology and offer of immediate refund. Excellent customer service.”

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Posted 5 years ago

“I contacted Atlas online to enquire if the tile I was interedted in came in corner to go round a chimney breast I had a very prompt response. I subsequently had to call the company and once again the person I spoke with was very helpful. I also received my samples, which were packed very well, very promptly. We are still to make a decision on which tiles we would like, but certainly would not hesitate to recommend or do business with Atlas from the customer experience I received so far.”

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Posted 5 years ago

“Placed an order for sample tile on Wednesday and another one following Sunday (for the same tile) it's Thursday now and I still didn't receive any of my orders. (Samples are being send by 1st class post apparently...)”

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Posted 5 years ago

Thank you for leaving a review with us. We apologise for any inconvenience this caused yourself. I can assure you that both samples were sent out via Royal mail. Regarding your second order which you placed Monday Night, it should be with you imminently. If it doesn't arrive please let us know and we will send out a replacement FOC via a recorded delivery service. As a goodwill gesture, we have refunded the initial sample. Please contact dan.woolley@atlasceramics.co.uk or call us on 01425 621173 if the second sample doesn't arrive. Kind regards, Dan

Posted 5 years ago

“Was very impressed by Atlas Ceramics customers services. Since the moment my order was accepted the Cert in touch and told me when to expect delivery and it was delivered on time in perfect condition. Will have no hesitation using them again and recommending them to friends and family.”

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Posted 5 years ago

“Darren Clark, who assisted provided a super efficient service and tracked down the exact tile I needed to finish a job.”

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Posted 5 years ago

“Knowledgeable, friendly staff who provided quality tiles at a good price. Thank you for the advice and help with my order.”

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Posted 5 years ago

“excellent service,quality ,price,delivery”

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Posted 5 years ago

“Fast, efficient, good price for the item I bought.”

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Posted 5 years ago

“fast service, quality products received as described.”

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Posted 5 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 443 reviews