Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 452 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Darren Clark and he was most helpful in talking to me regarding how to fix the tiles so that they were level with the other tiles and even offered me names of some tilers.”

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Posted 2 years ago

“Absolutely terrible! Stay clear of this company! Firstly, you are charged for returns 30% and secondly, with the returned product, you're passed over to the make of the product you bought, to deal with the return - bad customer service!”

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Posted 2 years ago

Thank you very much for the review and we apologise for any inconvenience this caused. Initially you wanted to return the product and we stated there would be a 20% re-stocking fee (instead of the usual 30%). You then replied saying that the product was damaged, therefore we have to pass this over the the supplier as they have a lifetime warrantee. Although the supplier has never seen the product be damaged in this way they collected FOC and we supplied a full refund without any restocking fee. Once returned we were notified that the two damages could only be caused by the installer/customer. We do apologise for any inconvenience caused. Kind Regards, The Atlas Team

Posted 2 years ago

“Very happy with my floor tiles from Atlas Ceramics. The customer service was great. Dan was really helpful, working out how many of each tile I needed and helping with the returns of unopened boxes. I would recommend them to others.”

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Posted 2 years ago

“Helping us with our selection of tiles both internal and external for our building project. When the above and beyond to ensure delivery of outside porcelain tiles when the manufacture messed up the delivery. Big shout out to Fan and the team. I would definitely recommend them if you have any tiling needs.”

Atlas Ceramics (south) Ltd 5 star review on 10th October 2022

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Posted 2 years ago

“Darren did a speedy, excellent job in dealing with my request for a number of Arun tiles. I am extremely impressed with his communication skills.”

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Posted 2 years ago

“I initially had a problem with an order I placed whereby the website showed my order as completed but in fact the tiles were not available for 3 months. However, since discovering the problem, Darren from the customer service team has have been super helpful at identifying another tile option that was available within the timeframe required and arranging a very fast delivery. Thank you Darren. My only reason for a 4 star review is because of the initial problem. The way it was resolved is 5 star.”

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Posted 2 years ago

“Efficient and helpful every time I visit. Ordering is seamless. Thanks in particular to Darren”

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Posted 2 years ago

“Excellent range of products and the staff are incredibly helpful, lovely company to deal with - thank you”

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Posted 2 years ago

“Excellent service from the team at Atlas Ceramics. Great comms re order progress and from courier during delivery process. Arrived earlier than expected. From order through to delivery - 5 stars!! Would highly recommend.”

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Posted 2 years ago

“Thank you Atlas Ceramics from undoubtedly your lowest spending customer of the day (month/year!) where - for a spend of under £5 - I was treated with a helpful, friendly courtesy that does your organisation proud.”

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Posted 2 years ago

“Excellent, prompt and efficient service from Darren. I couldn’t have asked for more”

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Posted 2 years ago

“I hold a trade account with Atlas ceramics and have done for many years. Always good service and range to pick from. All the staff are always helpful and understand the product and how best to use them.”

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Posted 2 years ago

“Having contacted Atlas ceramics for help with a very small number of terracotta tiles to finish a project, they could not have been more helpful. Not just providing the tiles, but also arranging for a very quick delivery. This was much more than I was expecting for such a small order and has allowed the project to complete on time. This is excellent customer service.”

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Posted 2 years ago

“We found Atlas Ceramics customer service excellent in the face of strikes/delays in Spain (out of their hands) and follow up and refunds at the end when we over ordered. Queries were dealt with promptly by Darren. All in all a good experience in trying times.”

Atlas Ceramics (south) Ltd 5 star review on 30th May 2022

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Posted 2 years ago

Thank you so much for your kind feedback. Your bathroom looks wonderful.. Enjoy.. Kindest Regards The Atlas Team

Posted 2 years ago

“Excellent service. Quick delivery. First lot of mosaic had some chipped tiles.... they very promptly dealt with it and provided the replacement. Easy to contact.”

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Posted 2 years ago

“Atlas Ceramics have been fantastic, specifically Dan Woolley who was amazing and nothing was too much trouble at all. I needed some under wall heating for my cupboard to wetroom transformation and Dan handled all the queries, checked specifications and options with the Tech team and came back to me with solutions. Dan was extremely helpful and friendly and nothing was too much trouble. I cannot recommend him enough. Thanks Dan. We will be sure to come back on our next project.”

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Posted 2 years ago

“Excellent prompt, personal and helpful service from the team at Atlas. Tom Urquhart was patient, informative and responsive - made choosing and buying tiles easy. I highly recommend Atlas Ceramics and will be back when I have the next tiling job to tackle!”

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Posted 2 years ago

“Only required one replacement tile that covers the hole where the water tap is! They sorted this for me the last time and this time, although not in stock, went the extra mile to find the four remaining tiles available in the country! Customer service excellent, cannot be faulted!”

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Posted 2 years ago

“Very helpful team at Atlas Ceramics. Quick service and good quality tiles.”

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Posted 2 years ago

“Lovely company to deal with, really excellent range of products that are far more individual than the 'same old' from all the chains. Really nice to deal with people that actually care, who are also knowledgeable & helpful and happy to make recommendations & give advice. Definite 10/10”

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Posted 2 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 452 reviews