Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.74

4.7 Rating 442 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, helpful and quick”

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Posted 3 years ago

“Very good website and range of products. We were specifically interested in mosaic tiles and ordered three samples which arrived 2 days later. The only note would be that although sent to the Channel Islands, VAT was still charged. Jersey is exempt of all UK taxes. Since the samples were sent FOC, no gripe. However, on larger orders where delivery to Jersey would be expected to be chargeable and noted seperately and prices revised accordingly with VAT deducted. Your website needs to account for that in its order processing. Otherwise customer service to this point has been impressive and gives us some confidence in placing a more substantive order with you.”

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Posted 3 years ago

“Brilliant selection to choose from, easy to order and arrived quickly. Let's hope the ones I chose are worth the price!”

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Posted 3 years ago

“Sample process was a waste of time. Took ages to arrive, the little piece of tile which arrived looked nothing like I expected from the website.”

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Posted 3 years ago

Thank you for your review, we endeavour to provide a quick and efficient service but cannot guarantee the postal service regarding delivery times, our samples are sent as a 10cm x 10cm piece to show the colour and finish of the product to help facilitate a purchase, we also do our very best to provide accurate images on our website to this effect.

Posted 3 years ago

“Excellent price... fast delivery... would definitely use Atlas Ceramics again”

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Posted 3 years ago

“Easy transaction. Good communication. Prompt delivery.”

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Posted 3 years ago

“Delivered on required day. Staff and ordering process were very good.”

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Posted 3 years ago

“Quick efficient service, good range of tiles, great price”

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Posted 3 years ago

“Good range, excellent prices, great service”

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Posted 3 years ago

“Service ok , postage cost stupid as we did two sep orders to save £20 and was questioned by the company !! Emails were not great with updates for delivery and could have been a little friendlier .”

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Posted 3 years ago

Thank you very much for the review. We apologise if the email you received was inconvenient. We needed to send this email as a lot of customers accidently duplicate orders and if we don't double check the orders before dispatch it could cause potential issues. I hope you understand. Regarding the delivery charge we are always working on reducing this however we do send a lot of goods via pallet due to their fragile nature. Again I apologise for any inconvenience this caused. Kind regards, The Atlas Team

Posted 3 years ago

“Fast turnaround for both my samples tiles and final order”

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Posted 3 years ago

“The only supplier we could find that had the exact tile that we required (red quarry tile 150x150x8 REX)”

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Posted 3 years ago

“Excellent service and very polite even let me return unused tiles for refund”

Atlas Ceramics (south) Ltd 5 star review on 16th July 2021

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Posted 3 years ago

“The customer support provided by Dan has been superb throughout”

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Posted 3 years ago

“The 2 assistants that I have dealt with over the course of the last 3 weeks has been excellent. Thank you both.”

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Posted 3 years ago

“Good quality products at a good price and attentative to customers (quick contact when noticing an error in my address). Items very well packaged and sent out quickly. No minimum order which is handy as well.”

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Posted 3 years ago

“They had what I wanted, they came quickly, were a good price and there was an extra one. Worked well, as one was broken, so it didn't matter! Look great.”

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Posted 3 years ago

“I ordered mosaic tiles Wednesday evening. And Friday morning they were delivered. Nice one”

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Posted 3 years ago

“Very helpful pleasant staff when called ,quick delivery and well packaged,would definitely use again”

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Posted 3 years ago

“Very polite to deal with”

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Posted 3 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 442 reviews