Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 452 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and well packaged.”

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Posted 3 years ago

“Atlas was good - but the delivery arrive with 3 bags of floor screen ripped open - poor information on delivery date/time No tracking available.”

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Posted 3 years ago

Thank you for taking time to leave a review. We do apologise for any inconvenience caused in regards to the delivery. Unfortunately the courier we use don't offer a tracking service for pallets. We have raised this concern with them so hopefully this service can be offered in the future. Kind regards, The Atlas Team

Posted 3 years ago

“Pricing good, delivery on time, customerservice excellent”

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Posted 3 years ago

“Tiles were just what I was looking for. Delighted!”

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Posted 3 years ago

“Excellent customer service and prompt delivery. Wide choice of good quality mosaic tiles; the Fantasy Trinity and carrara mini hexagon tiles are exactly what I was looking for to add the final touch to my new bathroom.”

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Posted 3 years ago

“Excellent dispatch of a good sized sample. Well packaged. Prompt delivery.”

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Posted 3 years ago

“Shipped samples immediately”

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Posted 3 years ago

“Great service. Wide range of stock available same day for local pick up. Really helpful team. Many thanks.”

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Posted 3 years ago

“Sample tiles were very nice and those were received in a couple of days after ordering.”

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Posted 3 years ago

“Incredible customer service, fast response rate, super polite and accommodating. Highly recommended!”

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Posted 3 years ago

“Brilliant service, helpful and quick”

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Posted 3 years ago

“Very good website and range of products. We were specifically interested in mosaic tiles and ordered three samples which arrived 2 days later. The only note would be that although sent to the Channel Islands, VAT was still charged. Jersey is exempt of all UK taxes. Since the samples were sent FOC, no gripe. However, on larger orders where delivery to Jersey would be expected to be chargeable and noted seperately and prices revised accordingly with VAT deducted. Your website needs to account for that in its order processing. Otherwise customer service to this point has been impressive and gives us some confidence in placing a more substantive order with you.”

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Posted 3 years ago

“Brilliant selection to choose from, easy to order and arrived quickly. Let's hope the ones I chose are worth the price!”

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Posted 3 years ago

“Sample process was a waste of time. Took ages to arrive, the little piece of tile which arrived looked nothing like I expected from the website.”

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Posted 3 years ago

Thank you for your review, we endeavour to provide a quick and efficient service but cannot guarantee the postal service regarding delivery times, our samples are sent as a 10cm x 10cm piece to show the colour and finish of the product to help facilitate a purchase, we also do our very best to provide accurate images on our website to this effect.

Posted 3 years ago

“Excellent price... fast delivery... would definitely use Atlas Ceramics again”

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Posted 3 years ago

“Easy transaction. Good communication. Prompt delivery.”

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Posted 3 years ago

“Delivered on required day. Staff and ordering process were very good.”

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Posted 3 years ago

“Quick efficient service, good range of tiles, great price”

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Posted 3 years ago

“Good range, excellent prices, great service”

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Posted 3 years ago

“Service ok , postage cost stupid as we did two sep orders to save £20 and was questioned by the company !! Emails were not great with updates for delivery and could have been a little friendlier .”

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Posted 3 years ago

Thank you very much for the review. We apologise if the email you received was inconvenient. We needed to send this email as a lot of customers accidently duplicate orders and if we don't double check the orders before dispatch it could cause potential issues. I hope you understand. Regarding the delivery charge we are always working on reducing this however we do send a lot of goods via pallet due to their fragile nature. Again I apologise for any inconvenience this caused. Kind regards, The Atlas Team

Posted 3 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 452 reviews