Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 457 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a lovely friendly company to deal with, fabulous range of products and excellent service. Many thanks to all the team”

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Posted 3 years ago

“Very helpful right from the start with what I needed and response was very good on emails, would definitely use them again.”

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Posted 3 years ago

“I was happy with the service from the initial call to the number supplied & the online order placement. Would have been good to be given a delivery date/time.”

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Posted 3 years ago

“This is the second time that I have ordered items from Atlas Ceramics and I have found that the website is easy to follow, checkout is simple and the goods were delivered the next day at a reasonable cost. I would highly recommend Atlas Ceramics.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“First-rate as they do all the little things that make the overall job of getting what you want done so easy. Can't recommend them highly enough.”

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Posted 3 years ago

“Very quick delivery and well packaged.”

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Posted 3 years ago

“Atlas was good - but the delivery arrive with 3 bags of floor screen ripped open - poor information on delivery date/time No tracking available.”

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Posted 3 years ago

Thank you for taking time to leave a review. We do apologise for any inconvenience caused in regards to the delivery. Unfortunately the courier we use don't offer a tracking service for pallets. We have raised this concern with them so hopefully this service can be offered in the future. Kind regards, The Atlas Team

Posted 3 years ago

“Pricing good, delivery on time, customerservice excellent”

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Posted 3 years ago

“Tiles were just what I was looking for. Delighted!”

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Posted 3 years ago

“Excellent customer service and prompt delivery. Wide choice of good quality mosaic tiles; the Fantasy Trinity and carrara mini hexagon tiles are exactly what I was looking for to add the final touch to my new bathroom.”

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Posted 3 years ago

“Excellent dispatch of a good sized sample. Well packaged. Prompt delivery.”

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Posted 3 years ago

“Shipped samples immediately”

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Posted 3 years ago

“Great service. Wide range of stock available same day for local pick up. Really helpful team. Many thanks.”

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Posted 3 years ago

“Sample tiles were very nice and those were received in a couple of days after ordering.”

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Posted 3 years ago

“Incredible customer service, fast response rate, super polite and accommodating. Highly recommended!”

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Posted 3 years ago

“Brilliant service, helpful and quick”

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Posted 3 years ago

“Very good website and range of products. We were specifically interested in mosaic tiles and ordered three samples which arrived 2 days later. The only note would be that although sent to the Channel Islands, VAT was still charged. Jersey is exempt of all UK taxes. Since the samples were sent FOC, no gripe. However, on larger orders where delivery to Jersey would be expected to be chargeable and noted seperately and prices revised accordingly with VAT deducted. Your website needs to account for that in its order processing. Otherwise customer service to this point has been impressive and gives us some confidence in placing a more substantive order with you.”

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Posted 3 years ago

“Brilliant selection to choose from, easy to order and arrived quickly. Let's hope the ones I chose are worth the price!”

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Posted 3 years ago

“Sample process was a waste of time. Took ages to arrive, the little piece of tile which arrived looked nothing like I expected from the website.”

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Posted 3 years ago

Thank you for your review, we endeavour to provide a quick and efficient service but cannot guarantee the postal service regarding delivery times, our samples are sent as a 10cm x 10cm piece to show the colour and finish of the product to help facilitate a purchase, we also do our very best to provide accurate images on our website to this effect.

Posted 3 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 457 reviews