Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.74

4.7 Rating 442 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and great communication. Tiles and packaging excellent. Prices very competitive. Very pleased with the transaction. No hesitation to recommend.”

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Posted 1 year ago

“Tiles arrived on time, unfortunately they weren’t the right ones we wanted to match with our existing tiles.”

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Posted 1 year ago

“Couldn't fault very easy ordering and delivery was great”

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Posted 1 year ago

“Atlas Ceramics were an absolute pleasure to work with - they took our bathroom dream and inspiration pics and made it a reality. The staff couldn’t have been more helpful and kept us fully informed at every stage of the process. I wouldn’t hesitate to order from them again. THANK YOU!”

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Posted 1 year ago

“Great service, prompt responses to our questions and no fuss service.”

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Posted 1 year ago

“On this order, we needed just a small additional quantity of tiles for filling in following on from our main large quantity purchase. I thought it might be too small an order for Atlas Ceramics, but it wasn't. Tiles were shipped and unfortunately damaged by the couriers in transit - so returned by them. Atlas called me to say the problem had occurred and they shipped replacements which then arrived very promptly. Excellent!”

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Posted 1 year ago

“The customer service provided by Atlas (Dan is the name of the person i dealt with) was completely amazing. He went above and beyond to help me get my bathroom finished by Christmas, by allowing us to change a tile that we had already had delivered for a smaller size. The stress that this was causing horrible, as we were having to go to family and friends to shower and wash the baby and had been let down by a tiler, but Dan and Atlas did everything they could to help and get things sorted. I couldn't recommend Atlas enough for the quality of product but also the service. Thank you so much.”

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Posted 1 year ago

“Atlas Ceramics where brilliant. I needed tiles which were out of stock for a job that had already started and they kept me informed at all times on their expected arrival, as well as ensured I got them quickly once back in stock. Tom was so helpful and I will definitely be using them again. Highly recommend both in terms of customer service and quality.”

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Posted 2 years ago

“Atlas ceramics were really helpful in being flexible to accommodate a unique request when I needed to order a quantity of tiles under the minimum order number. I dealt with Darren Clark who within minutes helped resolve the situation and sent me a prompt email so I could pay online and get my order despatched asap. Thanks Darren, you were extremely helpful!”

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Posted 2 years ago

“Excellent price on the tiles I ordered and the staff were extremely helpful. The level of service and delivery was first class so I would highly recommend using this company.”

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Posted 2 years ago

“I spoke with Darren Clark and he was most helpful in talking to me regarding how to fix the tiles so that they were level with the other tiles and even offered me names of some tilers.”

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Posted 2 years ago

“Absolutely terrible! Stay clear of this company! Firstly, you are charged for returns 30% and secondly, with the returned product, you're passed over to the make of the product you bought, to deal with the return - bad customer service!”

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Posted 2 years ago

Thank you very much for the review and we apologise for any inconvenience this caused. Initially you wanted to return the product and we stated there would be a 20% re-stocking fee (instead of the usual 30%). You then replied saying that the product was damaged, therefore we have to pass this over the the supplier as they have a lifetime warrantee. Although the supplier has never seen the product be damaged in this way they collected FOC and we supplied a full refund without any restocking fee. Once returned we were notified that the two damages could only be caused by the installer/customer. We do apologise for any inconvenience caused. Kind Regards, The Atlas Team

Posted 2 years ago

“Very happy with my floor tiles from Atlas Ceramics. The customer service was great. Dan was really helpful, working out how many of each tile I needed and helping with the returns of unopened boxes. I would recommend them to others.”

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Posted 2 years ago

“Helping us with our selection of tiles both internal and external for our building project. When the above and beyond to ensure delivery of outside porcelain tiles when the manufacture messed up the delivery. Big shout out to Fan and the team. I would definitely recommend them if you have any tiling needs.”

Atlas Ceramics (south) Ltd 5 star review on 10th October 2022

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Posted 2 years ago

“Darren did a speedy, excellent job in dealing with my request for a number of Arun tiles. I am extremely impressed with his communication skills.”

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Posted 2 years ago

“I initially had a problem with an order I placed whereby the website showed my order as completed but in fact the tiles were not available for 3 months. However, since discovering the problem, Darren from the customer service team has have been super helpful at identifying another tile option that was available within the timeframe required and arranging a very fast delivery. Thank you Darren. My only reason for a 4 star review is because of the initial problem. The way it was resolved is 5 star.”

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Posted 2 years ago

“Efficient and helpful every time I visit. Ordering is seamless. Thanks in particular to Darren”

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Posted 2 years ago

“Excellent range of products and the staff are incredibly helpful, lovely company to deal with - thank you”

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Posted 2 years ago

“Excellent service from the team at Atlas Ceramics. Great comms re order progress and from courier during delivery process. Arrived earlier than expected. From order through to delivery - 5 stars!! Would highly recommend.”

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Posted 2 years ago

“Thank you Atlas Ceramics from undoubtedly your lowest spending customer of the day (month/year!) where - for a spend of under £5 - I was treated with a helpful, friendly courtesy that does your organisation proud.”

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Posted 2 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 442 reviews