Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 486 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very helpful when we phone for an enquiry and usually are able to help us out at short notice :-)”

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Posted 9 months ago

“I haven't received the sample tiles I ordered 2 weeks ago.”

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Posted 10 months ago

Good afternoon Safa, We're sorry to hear you didn't receive your samples, as discussed with Tom via email we will resend your samples via a tracked courier service to ensure they get to you! We're very sorry for any inconvenience this may have caused Many Thanks, The Atlas Team

Posted 10 months ago

“Really great service for my click and collect order. They emailed me at every stage so that I knew exactly what was going on. Very impressed.”

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Posted 10 months ago

“Very helpful staff and a good range of tiles and accessories.”

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Posted 10 months ago

“I ordered 2 sample tiles from you. It was easy to order them and they arrived quickly. I appreciate there was only a small cost and it is difficult to send a representative piece of tile, but the "proper " full sized tile has many different shades and colours in it, and the piece of tile I received was all 1 colour, so not very helpful. It was a good job my bathroom fitter had a larger piece of tile he let me borrow.”

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Posted 10 months ago

Dear Annette, Thank you very much for leaving feedback. We do apologise if this caused any inconvenience. Unfortunately it is very hard to include all the variations of a 600mm x 1200mm tile in a 100mm x 100mm sample. You are of course welcome to purchase a full tile or larger cut sample from us but it would have to be shipped via a pallet or box (dependent on size) to ensure it does not break. Thus a larger carriage fee would be charged. Many thanks, Atlas Team

Posted 10 months ago

“Received within 3 days of ordering,beautiful tiles”

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Posted 10 months ago

“I just have to thank Dan for helping us to choose our tiles. The Moon White, Moon Grey and Splitface go so well together. We had been looking at tiles for months and you sorted us out in minutes!”

Atlas Ceramics (south) Ltd 5 star review on 20th May 2024

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Posted 10 months ago

“Extremely happy and expeditious in dispatching extra tiles. All of the contractors and fitters raved about these tiles (Gulf Stone Essel Beige Sparkly) such high quality and looked truly magnificent once laid. Ues they are expensive but worth every penny! I highly recommend Atlas Ceramics as they are consumately professional and efficient.”

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Posted 10 months ago

“The only stockist of the STS nomoreplyTG4 boards in small quantities. Great service and will use again”

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Posted 10 months ago

“Ordered samples over a week ago. Have yet to receive them. Have purchased elsewhere.”

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Posted 11 months ago

Dear Allister, Thank you for your review and i apologise for any inconvenience caused. As the samples did not get received i would suggest they were unfortunately lost in transit. Due to the inconvenience we have fully refunded your order. Many Thanks, The Atlas Team

Posted 11 months ago

“Excellent service, really helpful”

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Posted 11 months ago

“Great service and good comms.”

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Posted 11 months ago

“From first contact to completion.of sale and delivery, Atlas (Tom) were so professional. Questions were answered with good product knowledge and always returned calls when the situation arose. Quick delivery with care. Thoroughly recommend Atlas and would not hesitate in returning custom.”

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Posted 11 months ago

“Perfect compay to deal with”

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Posted 11 months ago

“great service and the products arrived safely thank you”

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Posted 11 months ago

“I found that Atlas ceramics were very helpful in sourcing a Tile which was a perfect match for our Wood Stove. The employees that I dealt with were Tom Urquhart and Darren Clark, I have never met them in person but they were very helpful with my telephone and Email queries.”

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Posted 1 year ago

“very helpfull on the phone . very quick turn round . A1”

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Posted 1 year ago

“The Kaleidoscope gold mosaic tiles are a beautiful product and delivery was very quick!”

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Posted 1 year ago

“Samples delivered very fast and with great communication throughout. Will definatly use these guys again.”

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Posted 1 year ago

“Excellent customer service from Dan. I need to order additional tiles and he was so helpful.”

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Posted 1 year ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 486 reviews