Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 486 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Write Your review

Tell us how Atlas Ceramics (south) Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the first time we have visited Atlas Cermaics and been served by Darren and certainly won’t be our last. Great service, Darren was super helpful, knowledgeable and even loaded up our car for us. Thank you.”

Helpful Report

Posted 3 weeks ago

“What can I say... what a fantastic company this is! Atlas ceramics go above and beyond in all aspects of their service. Darren and the team are a dream to liaise with, the delivery service is prompt and reliable. The equipment ranges are varied and high quality. I cannot rate this company enough.”

Helpful Report

Posted 3 weeks ago

“We are only part way through our build but the advice we are getting from Rachna, Dan and the team has been so helpful. I'll write a full review at end but so far brilliant 👌”

Helpful Report

Posted 3 weeks ago

“Great to find a company who are easy to do business with. The showroom has a fantastic selection of quality tiles and our tiles were delivered promptly. Great customer service from Tom who went above and beyond in helping us when we were one tile short. Many thanks !”

Helpful Report

Posted 3 weeks ago

“Hi, I'm Chris, We spent a whole load of time trying to find tiles and then we were recommended to Atlas. Darren was superb, very helpful and trusting, he let us take a sample home to try. We were back within the hour collected our order and home. We have been doing a bathroom refurb and dealing with alot of builders merchants and tile suppliers, Atlas rate 10/10 in by book. Many thanks Darren. Chris. Lymington”

Helpful Report

Posted 3 weeks ago

“Beautiful tiles Thank you for the speedy delivery”

Helpful Report

Posted 1 month ago

“I highly recommend Atlas Ceramics and the great, professional, very helpful team- Tom, Dan & Darren. Thank you. I was completely impressed with their professionalism and customer service. The product quality is consistently outstanding, exceeding my expectations every time. This is my go-to place if you are looking for tiles :)”

Helpful Report

Posted 1 month ago

“Helpful friendly staff, fast delivery.”

Helpful Report

Posted 1 month ago

“Delay in receiving tiles. Had to ring up and chase them which they did and express delivery for two days later. In my opinion they could offer an express delivery at a small additional cost. We are a small company trying to keep our customers happy and hate it when things beyond our control cause unnecessary issues.”

Helpful Report

Posted 1 month ago

Dear Wayne, Thank you for leaving a review. We do apologise for any delay this caused, further to this we do apologise that you were not notified that it would take 6 working days to arrive. Although our terms state it will arrive 3 - 7 days, we should have been more transparent in regards to its arrival. We do strive to provide fast delivery however this item had to be brought in from another warehouse hence the slightly longer delivery. A training session will be held with the E-Commerce team to prevent this happening. If you need anything else don't hesitate to let us know. Many thanks, Dan

Posted 1 month ago

“Speedy delivery, very good customer relations.”

Helpful Report

Posted 1 month ago

“Brilliant service! Very helpful staff and wonderful range of products.”

Helpful Report

Posted 2 months ago

“Couldn’t fault! Quick service and amazing quality tiles”

Helpful Report

Posted 2 months ago

“The delivery of the samples was so efficient and the samples were much bigger than expected. We have now picked out tiles and will be ordering soon”

Helpful Report

Posted 2 months ago

“My experience with atlas was great!….the communication through out the whole process was faultless!… Dan especially was very helpful and on the ball!… Highly recommend this company to anyone!!”

Helpful Report

Posted 2 months ago

“Very helpful and knowledgeable staff who went out of their way even though I kept changing my mind. I also had to change the delivery date. Nothing was too much trouble.”

Helpful Report

Posted 3 months ago

“Dan always makes an excellent impression, he’s always on the end of the phone or email to help with orders, problems or added items required quickly last minute. Dan is forever going out of his way to make sure we get what we need when we need it thus keeping our jobs within the time allowed. Dan is also my go to contact for when I send customers into the shop, his knowledge is second to none.”

Helpful Report

Posted 3 months ago

“Clear Concise Definitions and application steps were all a DIYer needs. 80-year-old Vietnam Vet...Thanks!”

Helpful Report

Posted 4 months ago

“brilliant customer service efficient helpful good product definitely will use again and recommend”

Helpful Report

Posted 4 months ago

“Good helpful service”

Helpful Report

Posted 4 months ago

“The days I know I need to get in contact with Tom at Atlas Ceramics are the days I know I will have a great service. The efficiency and warmth I receive via email and telephone are second to none. Furthermore, the competence and organisation of Darren's accounts system is mind-blowing. I have never come across a company that is run so smoothly and efficiently and I become excited every time I get to deal with either Tom or Darren.”

Helpful Report

Posted 4 months ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 486 reviews