Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 454 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful in sourcing possible alternative to tiles when needed quickly. Very responsive and easy to deal with over the phone.”

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Posted 6 years ago

“Great selection of tiles which made it very hard to choose but Darren was very patient & very helpful “ would definitely recommend them”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“Very good customer service. Very accommodating even though we changed our delivery options last minute”

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Posted 6 years ago

“No prior notice of the delivery which turned up during intense rainfall. Driver was "not allowed" to unwrap the items on the pallet, so could only offer to leave it out in the rain, or take it away, since it was not going to fit through the front door on the pallet. Now it seems that I have to get delivery re-arranged as no one has followed up on it. Money taken from c card, and I still not got any materials. Poor Show. If you want to sell on the Web, then provide a delivery service / system to go with it. Most other firms use a courier who emails / texts giving ETA of the delivery.”

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Posted 6 years ago

Thank you for the review and we are sorry you felt our service was unsatisfactory. Unfortunately, as a major tile distributor, we have to deliver the goods in all weather conditions. We can only offer curbside delivery and there was plastic shrink wrap around and over the pallet. We contacted you the same day and have arranged re-delivery on a date you have specified. Furthermore, we have accepted a large percentage off the re-delivery charge as a goodwill gesture. I hope this has clarified some details with you. If you need anything else or have any more issues, don't hesitate to contact us. Kind Regards, Dan

Posted 6 years ago

“Ordered 2 samples and didn’t receive them. I was promised a replacement posted next day delivery. But it’s now put my whole project back because I’m waiting to order the tiles.”

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Posted 6 years ago

Hi, thank you for the email confirming your samples did arrive on the day you left your review.

Posted 6 years ago

“Quick delivery couldn’t fault the service. Only slight niggle is the price of delivery when I only wanted 8 tiles”

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Posted 6 years ago

“I was desperate. My tiler had opened the last box of 60 x 60 Gulf Stone tiles from Oman, only to find that all three were broken. My search on the intranet found me talking to ATLAS CERAMICS. They were so helpful. Promising to call me back within the hour once they had located them for me and able to confirm that they they could supply and deliver them to me in 24 hours, which they did. Fantastic service and very professional attitude”

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Posted 6 years ago

“Purchased Weber tanking tape and membrane at good price and they were delivered the next day. Could not have asked for a better service !!”

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Posted 6 years ago

“Ordered a sample and it came very quickly. Looks like a nice quality tile.”

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Posted 6 years ago

“Excellent service. Very pleased with the samples and will be buying the tiles”

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Posted 6 years ago

“We found the service exceptionally good and the prices reasonable. Glen Millar was most helpful and gave us good advice and we highly recommend them.”

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Posted 6 years ago

“This time.well they couldnt and didnt delivery. But on past performance will accept its just an abberation.”

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Posted 6 years ago

Thank you for the review, it was unfortunate that our supplier was out of stock on this occasion and we were unable to fulfil your order.

Posted 6 years ago

“Good advice Prompt delivery”

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Posted 6 years ago

“Fantastic customer service - the team are so helpful and knowledgeable and nothing is too much trouble!”

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Posted 6 years ago

“The sample tile was delivered very quickly and was packaged well. The tile itself is of very high quality and colour and design was great!”

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Posted 6 years ago

“You had the tiles in the colours I wanted. Dan was very helpful. And they are gorgeous. Also the tiles were delivered within the time stated. Thankyou”

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Posted 6 years ago

“Friendly staff, fast delivery, and return your calls when they say they will! Ordered in afternoon with me next day.”

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Posted 6 years ago

“Ordered a rustic red tile and the one sent, however correct is brown!”

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Posted 6 years ago

The Rustic Red blend, there is a blend of colours. From reds to brown. We apologise if it was not what you were looking for. Dan.

Posted 6 years ago

“Good service”

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Posted 6 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 454 reviews