Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.74

4.7 Rating 454 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tile is exact to our needs”

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Posted 5 years ago

“Excellent service for the selected samples”

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Posted 5 years ago

“Received well wrapped tile samples. Will definitely be ordering these tiles from you when we start renovating our bathroom. Great service.”

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Posted 5 years ago

“Some of the best tiles I've seen!”

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Posted 5 years ago

“Everything was perfectly organized, thank you very much!!!”

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Posted 5 years ago

“Atlas Ceramics were great, I had been let down by other tile retailers and couldn’t match my tiles but atlas had them in stock and when they arrived they were spot on! Great stuff!!!”

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Posted 5 years ago

“Friendly efficient service over the phone and order came the next day on a 1-3 day delivery”

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Posted 5 years ago

“Cleaning ovens”

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Posted 5 years ago

“I asked for my tiles to be delivered on a Friday and asked for additional information and they were very helpful.”

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Posted 5 years ago

“i loved the sample but the postage was expensive. Have you ever thought of using City Sprint”

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Posted 5 years ago

Thank you for the review. We take all feedback on board and will look into this method. If you need anything else, don't hesitate to contact us. Kind Regards, Dan

Posted 5 years ago

“I would like to offer my sincere gratitude to Mr Darren Clark at Atlas Ceramics for his incredible patience, support and expert advice, he helped make the daunting task of choosing the right look for our home turn into an absolute pleasure. Dedicated top quality customer service through and through, a rare quality to be found these days. Many thanks indeed.”

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Posted 5 years ago

“Ordered and paid for 3 sample tiles. Received 3 bits of broken tile.”

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Posted 6 years ago

Dear Steve, Thank you for taking the time to leave a review. As stated in our terms and conditions (https://www.atlasceramics.co.uk/terms-conditions/) 'a cut piece will be sent so as not to constitute a sale by sample.' The cut sample is to give the customer an idea of the colour, finish and thickness without having to purchase a full tile as well as the delivery which comes alongside. If you have any concerns or questions please call us on 01425 621173. Kind Regards, Dan

Posted 6 years ago

“We were very pleased with the service that we received from everyone at Atlas Ceramics especially Dean, we are not pleased easily and we can be very demanding but I have o say that no matter how many times we changed our minds dean was very patient and supportive. We eventually settled on a special porcelain tile which was delivered to site on the exact day we requested, everything that Dean promised including the loan of a cutting machine was fulfilled and the whole job looks great. Many thanks to the whole team we will definitely use Atlas for our next project.”

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Posted 6 years ago

“Lovely tiles, very fast delivery.”

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Posted 6 years ago

“Prompt delivery and excellent customer service. Highly recommended.”

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Posted 6 years ago

“Excellent service with quick delivery.”

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Posted 6 years ago

“Competitive pricing and prompt delivery”

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Posted 6 years ago

“Couldn't get the grout I needed locally and I was quoted a 2-3 week delivery time. I called Atlas and they were very helpful. They had the colour I needed in stock and it arrived the next day. Thank you.”

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Posted 6 years ago

“The sample we bought was not close to the colouring suggested by the picture so we were quite disappointed., while we liked the design. Othe samples we have had were delivered free or were returned to our dealer.”

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Posted 6 years ago

Thank you for your feedback regarding the colour not being what you expected, if there anything else on our website that looks suitable please don't hesitate to contact us for a complimentary sample.

Posted 6 years ago

“Very helpful customer services. No issues. Tiles well packaged and arrived quickly.”

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Posted 6 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 454 reviews