Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.74

4.7 Rating 443 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for 3 sample tiles. Received 3 bits of broken tile.”

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Posted 5 years ago

Dear Steve, Thank you for taking the time to leave a review. As stated in our terms and conditions (https://www.atlasceramics.co.uk/terms-conditions/) 'a cut piece will be sent so as not to constitute a sale by sample.' The cut sample is to give the customer an idea of the colour, finish and thickness without having to purchase a full tile as well as the delivery which comes alongside. If you have any concerns or questions please call us on 01425 621173. Kind Regards, Dan

Posted 5 years ago

“We were very pleased with the service that we received from everyone at Atlas Ceramics especially Dean, we are not pleased easily and we can be very demanding but I have o say that no matter how many times we changed our minds dean was very patient and supportive. We eventually settled on a special porcelain tile which was delivered to site on the exact day we requested, everything that Dean promised including the loan of a cutting machine was fulfilled and the whole job looks great. Many thanks to the whole team we will definitely use Atlas for our next project.”

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Posted 5 years ago

“Lovely tiles, very fast delivery.”

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Posted 5 years ago

“Prompt delivery and excellent customer service. Highly recommended.”

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Posted 5 years ago

“Excellent service with quick delivery.”

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Posted 5 years ago

“Competitive pricing and prompt delivery”

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Posted 5 years ago

“Couldn't get the grout I needed locally and I was quoted a 2-3 week delivery time. I called Atlas and they were very helpful. They had the colour I needed in stock and it arrived the next day. Thank you.”

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Posted 6 years ago

“The sample we bought was not close to the colouring suggested by the picture so we were quite disappointed., while we liked the design. Othe samples we have had were delivered free or were returned to our dealer.”

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Posted 6 years ago

Thank you for your feedback regarding the colour not being what you expected, if there anything else on our website that looks suitable please don't hesitate to contact us for a complimentary sample.

Posted 6 years ago

“Very helpful customer services. No issues. Tiles well packaged and arrived quickly.”

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Posted 6 years ago

“Very helpful in sourcing possible alternative to tiles when needed quickly. Very responsive and easy to deal with over the phone.”

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Posted 6 years ago

“Great selection of tiles which made it very hard to choose but Darren was very patient & very helpful “ would definitely recommend them”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“Very good customer service. Very accommodating even though we changed our delivery options last minute”

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Posted 6 years ago

“No prior notice of the delivery which turned up during intense rainfall. Driver was "not allowed" to unwrap the items on the pallet, so could only offer to leave it out in the rain, or take it away, since it was not going to fit through the front door on the pallet. Now it seems that I have to get delivery re-arranged as no one has followed up on it. Money taken from c card, and I still not got any materials. Poor Show. If you want to sell on the Web, then provide a delivery service / system to go with it. Most other firms use a courier who emails / texts giving ETA of the delivery.”

Helpful Report

Posted 6 years ago

Thank you for the review and we are sorry you felt our service was unsatisfactory. Unfortunately, as a major tile distributor, we have to deliver the goods in all weather conditions. We can only offer curbside delivery and there was plastic shrink wrap around and over the pallet. We contacted you the same day and have arranged re-delivery on a date you have specified. Furthermore, we have accepted a large percentage off the re-delivery charge as a goodwill gesture. I hope this has clarified some details with you. If you need anything else or have any more issues, don't hesitate to contact us. Kind Regards, Dan

Posted 6 years ago

“Ordered 2 samples and didn’t receive them. I was promised a replacement posted next day delivery. But it’s now put my whole project back because I’m waiting to order the tiles.”

Helpful Report

Posted 6 years ago

Hi, thank you for the email confirming your samples did arrive on the day you left your review.

Posted 6 years ago

“Quick delivery couldn’t fault the service. Only slight niggle is the price of delivery when I only wanted 8 tiles”

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Posted 6 years ago

“I was desperate. My tiler had opened the last box of 60 x 60 Gulf Stone tiles from Oman, only to find that all three were broken. My search on the intranet found me talking to ATLAS CERAMICS. They were so helpful. Promising to call me back within the hour once they had located them for me and able to confirm that they they could supply and deliver them to me in 24 hours, which they did. Fantastic service and very professional attitude”

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Posted 6 years ago

“Purchased Weber tanking tape and membrane at good price and they were delivered the next day. Could not have asked for a better service !!”

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Posted 6 years ago

“Ordered a sample and it came very quickly. Looks like a nice quality tile.”

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Posted 6 years ago

“Excellent service. Very pleased with the samples and will be buying the tiles”

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Posted 6 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 443 reviews