Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.74

4.7 Rating 442 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 3rd July 2024

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 sample tiles from you. It was easy to order them and they arrived quickly. I appreciate there was only a small cost and it is difficult to send a representative piece of tile, but the "proper " full sized tile has many different shades and colours in it, and the piece of tile I received was all 1 colour, so not very helpful. It was a good job my bathroom fitter had a larger piece of tile he let me borrow.”

Helpful Report

Posted 6 months ago

Dear Annette, Thank you very much for leaving feedback. We do apologise if this caused any inconvenience. Unfortunately it is very hard to include all the variations of a 600mm x 1200mm tile in a 100mm x 100mm sample. You are of course welcome to purchase a full tile or larger cut sample from us but it would have to be shipped via a pallet or box (dependent on size) to ensure it does not break. Thus a larger carriage fee would be charged. Many thanks, Atlas Team

Posted 6 months ago

“Received within 3 days of ordering,beautiful tiles”

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Posted 6 months ago

“I just have to thank Dan for helping us to choose our tiles. The Moon White, Moon Grey and Splitface go so well together. We had been looking at tiles for months and you sorted us out in minutes!”

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Posted 6 months ago

“Extremely happy and expeditious in dispatching extra tiles. All of the contractors and fitters raved about these tiles (Gulf Stone Essel Beige Sparkly) such high quality and looked truly magnificent once laid. Ues they are expensive but worth every penny! I highly recommend Atlas Ceramics as they are consumately professional and efficient.”

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Posted 6 months ago

“The only stockist of the STS nomoreplyTG4 boards in small quantities. Great service and will use again”

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Posted 6 months ago

“Ordered samples over a week ago. Have yet to receive them. Have purchased elsewhere.”

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Posted 7 months ago

Dear Allister, Thank you for your review and i apologise for any inconvenience caused. As the samples did not get received i would suggest they were unfortunately lost in transit. Due to the inconvenience we have fully refunded your order. Many Thanks, The Atlas Team

Posted 7 months ago

“Excellent service, really helpful”

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Posted 7 months ago

“Great service and good comms.”

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Posted 7 months ago

“From first contact to completion.of sale and delivery, Atlas (Tom) were so professional. Questions were answered with good product knowledge and always returned calls when the situation arose. Quick delivery with care. Thoroughly recommend Atlas and would not hesitate in returning custom.”

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Posted 7 months ago

“Perfect compay to deal with”

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Posted 7 months ago

“great service and the products arrived safely thank you”

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Posted 7 months ago

“I found that Atlas ceramics were very helpful in sourcing a Tile which was a perfect match for our Wood Stove. The employees that I dealt with were Tom Urquhart and Darren Clark, I have never met them in person but they were very helpful with my telephone and Email queries.”

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Posted 8 months ago

“very helpfull on the phone . very quick turn round . A1”

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Posted 8 months ago

“The Kaleidoscope gold mosaic tiles are a beautiful product and delivery was very quick!”

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Posted 9 months ago

“Samples delivered very fast and with great communication throughout. Will definatly use these guys again.”

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Posted 9 months ago

“Excellent customer service from Dan. I need to order additional tiles and he was so helpful.”

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Posted 9 months ago

“Good handling by Darren when I called, very helpful, received goods very quickly and by Parcelforce, a polite guy who actually took the time to knock my door, great all round experience, will definitely use this company again.”

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Posted 9 months ago

“Fast deliver but poor packaging. Item arrived damaged.”

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Posted 9 months ago

Thank you so much for the review and we do apologise for any inconvenience caused. We heavily rely on third parties to deliver our packages. In future please let us know of any damaged products so we can get it sorted accordingly. Kind regards, The Atlas Team

Posted 9 months ago

“Prior to making my purchase from Atlas Ceramics, I made a number of calls asking for information, advice and samples. Nothing was too much trouble. An exceptional experience for me from beginning to end. A special thank you to the sales staff that dealt with my enquiries. Thank you.”

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Posted 10 months ago

“Great site and fast and efficient service.”

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Posted 10 months ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 442 reviews