“Very easy to choose and order online, the zoom in mechanism was great, as the atlas framed print arrived was excatly as expected! Delivery was prompt too. Will definitely recommend.”
“Just ordered a map and silhouette before reading these reviews . I had left a message for the co to call me as I wanted to check something - they never returned my call and the product looked so good I ordered anyway . Wish I'd read the reviews - now concerned I may not receive and / or may not be correct . Ordered on Sunday - said 3-5 days delivery - so I'm still hoping .....”
“I ordered three weeks ahead of when I needed the map, which was a gift for a very special occasion. After a number of requests to know lead and delivery time I finally got a reply the day before the map arrived. Unfortunately it wasn’t what I had ordered. I emailed the company and tried to call so many times, letting them know that there was a clear deadline and asking them just to let me know if it could be remedied, to allow me enough time to organise an alternative gift if they weren’t able to put it right. No one has ever returned a single call, and I had no responses to my emails. Finally, after a week of asking for a simple answer to my request for a reprint, then my request for a refund, I received a response by email to say that they would cancel the reprint and refund my money…no hint of an apology or a an explanation as to why they hadn’t fulfilled the order or bothered to answer my queries. This was the day after the occasion that the gift was needed. The refund has yet to materialise.
The customer service is shocking! Really nice idea for unique gifts, but allow lots of time because these people do not respond to calls or emails, especially when something is wrong with the order. I recommend looking elsewhere.”
“Tried to get in touch with this company many many times before I ordered, email, phone, Facebook but noone ever answered or responded....dreadful customer service. However I took pot luck and ordered and to my amazement it arrived on time and I was very pleased with my order. They to sort their customer service out though”
“Absolutely awful, we were sent the wrong item and I emailed and rang but got no answer, then after several weeks got a reply and was told it was their mistake and they would send another one with the correct map on but again that was weeks ago and we haven’t received anything yet. Very disappointed.”
“Ordered a print with the extra art work check . Print arrived with a huge gap between the map and the silhouette. I complained sent a photo of the print as requested and then heard nothing despite my follow up emails, & calls not answered . Terrible customer service and have returned the print . I will be taking action to recover the cost of the print.
Discovered the print comes from Latvia ( from the packing slip ) obviously not checked for mistakes and was never asked to check the art work despite paying for this option . My recommendation is best avoid this company at all costs !”
“I placed an order 6 weeks ago, it was supposed to be delivered within 10 days. It was a present. I still haven't received it and they are not answering any emails, calls or messages through the website. The present I ordered was ÂŁ180 and so I am missing the money and the map.”
“I was very happy with the personalised map heart framed print. The quality of the frame was good and it was well packaged and arrived in perfect condition although it did take a little longer than stated to arrive. Customer Service was good as I had a query about how the map would look and then received an email from Tom with a preview of the print which reassured me.”
“I got a refund on one order after I complained via PayPal . They said my other order was delivered but my friend did not receive it so I lost out and so did she . Never again”
“Terribly disappointed, no contact with me till the wrong map arrived. No confirmation email to check what I was getting. Tried phoning after I placed the order ,no answer. Didn’t use the postcode that I gave. Could think of endless gift ideas but unfortunately won’t use again . Wasted my money , now have a map sitting in a box.!!”
“I have been trying to get in touch with their customer advice team now for a week. I have left several voicemails (no one ever picks up their company phone), 5 emails, and social media posts. No one replies. Terrible service and I still have no idea what has happened to my (now late) order.”
