Atlantis Office LTD Reviews

Name: Atlantis Office LTD
Rating: 4.82

4.8 Rating 913 Reviews

96 %

of reviewers recommend Atlantis Office LTD

Company Reviews

Metrics

Info

4.8

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01206 586858

Email:

sales@atlantisoffice.com

Location:

Ivell House, Commerce Way, Colchester
CO2 8HL

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Atlantis Office LTD 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a good office chair quickly, having just started working from home. I ordered a chair from Atlantis but was very quickly and politely emailed by Rachel to apologise that the chair was out of stock and to suggest another chair. Although it was a nice chair I did not feel it was exactly what I wanted. I called Atlantis and Joel was able to listen to what I wanted and suggest a suitable chair at the same price, even though it was a better chair that he was offering. Although it was well into the afternoon by the time I got back to the company, Joel said the chair should be with me by the next day, but may take up to 48 hours due to Covid19. In fact the chair arrived first thing the next morning. Joel's suggestion of chair was perfect, it was easy to assemble, has good support and is very comfortable. All in all excellent customer service all round and a great purchase. I would highly recommend this company and I will be straight back if I need anything more.”

Helpful Report

“Service was first class with great on line chat to guide us to the right products for us. Delivery was equally good and quick, despite lockdown (more fool all those queuing at Ikea for a desk!). A small issue was solved very promptly too by email. All staff I dealt with were very focussed on great customer service. Wouldn't hesitate to use again and recommend.”

Helpful Report

“I ordered an office chair (Hercules) as I am working from home and my chronic pain was making it harder and harder to sit on dining room chairs. It's an outstanding chair which has a really thick padded seat which was the reason I chose that chair and it has made a huge difference to my chronic pain and to my work output! However, the main thing I wanted to comment on was customer service. I had been messed around by another company who kept promising me all the chair was coming the next week, was being held up by the courier, and a variety of other excuses for a month when it was meant to come in 3 days. Eventually got sick of waiting , cancelled it and ordered from Atlantis. Despite the cancellation, the courier from the original company kept telling me they were bringing the chair and the other company refused to help. The lovely person I spoke to on Atlantis online chat was willing to take time to check delivery/courier etc to make sure it wasn't their chair, to know which courier was coming from them, to allow me to sort out the problem - when it wasn't even their problem! The same lady helped me twice without a second thought. Despite being told it would take 3 - 4 days with Atlantis (right from the outset) my chair arrived within 48 hours! Outstanding customer service, Atlantis could definitely give the other company a lesson or two. Thank you, you've made my working life a lot easier!”

Helpful Report

“I was very happy with the service from Atlantis Office. The chairs came within a few days and are perfect for my Osteopathic practice as I now need chairs that can be cleaned with disinfectant due to COVID-19 infection controls. Thanks”

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“I would highly recommend this company. Excellent service, super fast delivery and they helped me source cheaper chairs saving us money. Will use them again.”

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“I have been looking at many office chairs . i was confused and un-decided. Called Atlantis Office and Joel simplified and explained his recommendation. The chair came on time and I'm really happy with the product. Brilliant service”

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“Great service end to end and very regular updates from Joel at Atlantis. The chair was easy to assemble and is of very good quality. Highly recommend.”

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“5* service and communication. Offered a better chair when the one I picked wasn’t readily available, clear communication and prompt delivery when it did arrive in stock.”

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“Very happy with my chair, it has made a big difference to my home working. The service from Atlantis was great, lots of communication and quick responses to my queries. Would highly recommend.”

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“Fantastic service. There were issues with stock with my purchase, so took a little longer for my chair to arrive. However was regularly updated on the status of my order and when it did arrive I found a couple of screws that were too short. Special thanks to Joel who quickly resolved this for me by sending over a few screws which arrived the next day. Will definitely recommend ordering from here, would not have got the same level of outstanding service elsewhere.”

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“The advice and service were excellent and well above the average. however, the assembly instructions could do with an examination and revision to gain improved clarity of order of assembly when only one person is involved.”

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“Excellent service and great chair, very impressed with the company and Joel is a credit to you. Will definitely be ordering from you again. Many thanks”

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“Excellent pre- and post-sales support and advice. Quick delivery of my new desk, which I'm delighted with. Would definitely recommend Atlantis Office.”

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“Excellent company to deal with. Professional and courteous throughout. I ordered my chair late afternoon and it was with me first thing the following morning. Absolutely amazing service. Thankyou so much.”

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“I placed an order for a storage cupboard the parts all arrived safe. I wrongly had a few issues. The brilliant Joel very patiently sorted me out and is still supporting me to the final assembly of my unit. I have purchased 3 of the same units over the years. Thanks Joel”

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“I phoned the local store for some advice and ended up buying 2 chairs online. Quick delivery, the chairs were really easy to put together and they are very comfortable.”

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“Excellent service from start to finish! Joel was very helpful, explaining about the chair features and took the time to give more information on the colours - the kingfisher colour is spot on and the chair is perfect for improving my posture. Even the delivery was quick for a custom chair - Highly recommended”

Helpful Report

“Finally decided to get a home office set up after weeks of deliberating! Incredible service from Joel at Atlantis Office. Helped me choose what would look best in the space available. The desk is fantastic quality and super quick delivery. Highly recommend 🌟”

Atlantis Office LTD 5 star review on 6th June 2020

Helpful Report

“Dear Atlantis Office Ltd, The chair arrived on the day advised at a convenient time. It was in 'flat pack' form (obviously). My son who is of a moderate DIY disposition (don't tell him) was able to assemble it in about 15 minutes. It is comfortable and remains so after many hours of use. I am very satisfied with it. Best regards Alan Peach.”

Helpful Report

“After almost going crazy looking for chairs everywhere during the Covid-19 crisis, finding Atlantis Office was the best thing that could happen. The chair I ordered arrived on the next day (even though they mentioned it could take up to 48 hours due to covid) in perfect condition and for a very reasonable price. Assembling it was very easy and the chair itself is very comfortable and sturdy. No complaints at all. Communication with the company was also terrific (five stars to Joel for all his patience and prompt replies!). I totally and absolutely recommend them.”

Helpful Report

Atlantis Office LTD is rated 4.8 based on 913 reviews