Atlantis Office LTD Reviews

Name: Atlantis Office LTD
Rating: 4.82

4.8 Rating 909 Reviews

96 %

of reviewers recommend Atlantis Office LTD

Company Reviews

Metrics

Info

4.8

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01206 586858

Email:

sales@atlantisoffice.com

Location:

Ivell House, Commerce Way, Colchester
CO2 8HL

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Atlantis Office LTD 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although chairs were out of stock, I was kept informed by Atlantis and offered an alternative. I decided to wait and they still kept me informed of any further delays. The chairs once they arrived were in good condition and I am very pleased with them.”

Helpful Report

“I was very please to see that Atlantis Office actually had a show room within easy driving distance of home. I had seen the chairs I thought would be OK on line but a chair has to be comfortable as it is going to be used regularly. Comfort is impossible to establish on line. The showroom was bright and full of chairs, desks etc so plenty of options should my chosen option proved unsatisfactory. I ordered two and they arrived the following day. Staff were both friendly and helpful. Long may they and other who maintain showrooms continue in business.”

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“Excellent company. Wouldn’t hesitate to purchase from this website again as the service was spot on and I’m exceptionally pleased with the desk - way higher quality than Ikea for a similar price.”

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“Customer service excellent.”

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“The Iris chair in action providing comfort when writing a long dissertation - thank you it’s helped relieve his backache a treat!”

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“Raymond Taylor Tue, 10/06/20 11:16 am Message: Hi Bex Superb service thank you, order placed before 15.30 Mon arrived 9am Tues brilliant . Owain can now finish his dissertation off in some comfort he said it’s great for stopping his back ache Many thanks Ray”

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“Easy to use website. Very quick delivery. Excellent product.”

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“Ordered 4 x office chairs and they are great quality and arrived quickly. Very reasonably priced too.”

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“My initial visit to the showroom was very good. The staff were polite and helpful. The product, however, was broken on arrival, looking and feeling like a second-hand product. Communication was poor both within the company itself and with me the customer. They did provide a full refund but the experience overall was poor.”

Helpful Report

Hi, we are really disappointed in this review and think it's very unfair. The chair arrived and unfortunately, the mechanism seemed faulty, we instantly arrange a new mechanism to be sent out and also said "bring it in and we will fix it for you", which you originally said you were happy to swap it over, later on, that day you said you didn't want to keep the chair and asked for a refund instead, we said that was no problem, and instead of making you re-packaged the chair and wait for a courier, we offered to send our own van to pick it up built and we would re-packaged and send back to the manufactuer. A text was sent while on the route and we collected it at 17:00pm and you sent an email chasing for the refund less than 2 1/2 hours later at 19:30pm before we had even returned to the office. Which again we replied to that night to confirm what would happen. The chair was checked and the refund processed less than 48 hours of collection. I am confused about what the poor communication and was in any of the processes.

“Excellent service at showroom and by phone. Great selection of chairs. Some issues with delivery, although I understand they are currently changing courier.”

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“The chair initially cane faulty and damaged. The atlantis team were fantastic and had replacements sorted within 30 minutes of contacting them. The chair it's self is very robust and extremely comfortable, I would definitely recommend it to any big and tall people out there”

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“Excellent product and fantastic all round service, Thank you very much”

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“Great customer service - they double checked the stock level with the manufacturer prior to my placing an order to be sure that their stock records were correct (as I wanted to avoid any potential delays). Fast delivery, despite being forewarned that there was potential for a couple of days delay due to covid. Item as described and intact. Very small patch of colour difference on seat (faux leather) - but not overly noticeable. Good assembly instructions included. Comfort, nice looking chair. Very happy with service and product.”

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“Order processing and delivery was excellent. Purhcased executive chair that I'm very happy with. Company kept me up to date with all aspects of my order.”

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“Tried several web sites for an office chair then came across this one which is in Colchester. Living within driving distance and finding a large choice of chairs I selected one. The same day received an email to say this is out of stock for 11 days and offered me an alternative at a slightly higher price but would offer this at the price for the first choice. Unfortunately this was not suitable. Again an email offered me another chair that again was slightly more expensive at the original price. This looked fine and now sitting on it and can confirm it is exactly what I was looking for. This all went very smoothly and efficiently with a quick delivery and had no need to visit the show room.”

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“Excellent communication. Chair is everything I hoped it would be. It's comfy, supportive and extremely sturdy.”

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“Great, friendly customer service, must mention Bex in particular. Communication from Atlantis Office was excellent, which is essential when buying on line. Our purchase, a Dallas office desk arrived when advised. It was superbly packaged. The quality of the parts which were well marked and also the factory machining made assembly very quick and easy. Once assembled this not only looks professional but is very sturdy and the detail of finish in the drawers and ease of operation is good. Well Done to the Atlantis Office team . We will shop with you again.”

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“Delivery was extremely quick and the email updates were efficient and reliable throughout. Despite the struggles of the pandemic, delivery/dispatch times were clear and reliable. Thank you!”

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“Very quick delivery and item was as expected”

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“The service was excellent and the desk was very good quality. Would deal with again nothing was to much trouble the staff get me well informed re delivery. Cannot praise enough. Thank you.”

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Atlantis Office LTD is rated 4.8 based on 909 reviews