Atlantis Office LTD Reviews

Name: Atlantis Office LTD
Rating: 4.82

4.8 Rating 909 Reviews

96 %

of reviewers recommend Atlantis Office LTD

Company Reviews

Metrics

Info

4.8

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01206 586858

Email:

sales@atlantisoffice.com

Location:

Ivell House, Commerce Way, Colchester
CO2 8HL

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Atlantis Office LTD 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great support and communication, a great chair :-) feeling happy”

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“Excellent. Exactly what I wanted. Just one problem . The screws holding the arms keep working loose and they are hex screws and difficult to screw back without a special tool.”

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“Great friendly service and large choice of furniture. Fast delivery Everything spot on👍”

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“Helpful staff. Prompt delivery.”

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“excellent service and product”

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“Good service and quick delivery, desk was well packaged and i am very pleased with it. Good quality.”

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“Our organisation had a very good experience of ordering a good quality wooden table from Atlantis office ltd. The customer service was excellent, delivery was very quick and all worked out well and easy. I would definitely recommend Atlantis Office to anyone or any organisation. Thank you.”

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“Quick, efficient and responsive to my queries I had with my order”

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“The first chair i received from the manufacturer was faulty. Lisa at Atlantis Office furniture sorted out a replacement for me and it arrived 2 days later. Great service!! It is when you have a problem with a product that you purchase over the internet that you find out just how good the supplier is ...... 5 stars for Lisa and Atlantis .”

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“Good value for money when I needed to setup a workspace at home. Any company can promise everything you need, but the staff at Atlantis proved how good they are when there was a delay on the cupboard ordered. They kept me fully up to date with delivery information and were very prompt in answering any queries I raised.”

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“Paid an extra £25 for next day service. One week later it turns out the item wasn't even in stock. By the look of it, this company and many other just Drop Ship. This means you pay them, them pay the manufacturer who then sends it out. What a con.”

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Hi Mr Adams, We were first contacted by you less than 10 minutes before you left this review. For any potential customers, I feel this incredibly unfair review needs more explaining. The chair was built and dispatched by the manufacturer within the timeframe, today was the first time we had been contacted by the customer to say his chair hadn't arrived. Upon checking with the TNT while he was on our live chat system, it seems TNT couldn't find it in their system, so were going to conduct a search tonight. We told the customer we would keep a close eye, and if we got an email tonight we would jump on at home and keep him updated. We also said we would refund the build fee mentioned in full as a gesture of goodwill. We are and always will do the absolute best for our customers and go the extra mile in these already difficult times. This review left does in no way reflect the conversation had or customer service they have received.

“i ordered a chair i am too tall for, returned it, got my money back (minus assembly and return delivery as agreed), no hassle, i am happy, thank you”

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“Excellent service with excellent communication from Lisa about out of stock products. No problem recommending this company.”

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“I visited the office which despite being in the middle of a major refit received excellent service. Being of a 'heavy build' I wanted a slightly more substantial office chair, staff pointed me in the right direction and I found the ideal model and a good price. My next requirement was for a desk and all I knew was the length I needed, again pointed in the right direction. I have to add I did turn up 1/2 an hour before closing time which was a bit inconsiderate but everything was sorted in double quick time and I was out the door without holding them up but still without feeling rushed. Delivery was perfect and the chair and desk excellent quality and easy to assemble. I would certainly use them again and heavily recommend them.”

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“Very pleased with my office chair and the good advice received at point of sale. Would definitely recommend”

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“Fantastic company. Extremely responsible and helpful concerning queries. Honest, straightforward and reasonable. Would definitely buy from again.”

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“Fabulous customer experience! Order and delivery process very smooth; and the chair I bought is superb. Thank you”

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“The chair was damaged when it arrived. I spoke to the company and they arranged for it to be picked up, no argument and I received a refund as soon as they received the stock back. I will be buying a replacement from them. Total confidence”

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“I was very pleased with the service at your office, and the range of chairs available. The chair arrived safely as promised and I'm sitting comfortably now writing this review!”

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“Lisa in Customer Support has been incredibly efficient and helpful with sending out a replacement backrest (wich unfortunately arrived snapped). Would recommend Atlantis Office to to others”

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Atlantis Office LTD is rated 4.8 based on 909 reviews