Aston Hearing Services Ltd Reviews

Name: Aston Hearing Services Ltd
Address: Aston Hearing, Flint Barn Court, Church Street, Amersham, Buckinghamshire
Rating: 4.87

4.9 Rating 231 Reviews

97 %

of reviewers recommend Aston Hearing Services Ltd

Company Reviews

Metrics

Info

4.9

Based on 231 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Email:

madalene@astonhearing.co.uk

Location:

Aston Hearing,
Flint Barn Court, Church Street,
Amersham
Buckinghamshire
HP7 0DB

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Aston Hearing Services Ltd 5 star review on 25th March 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great: as always”

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Posted 10 months ago

“Aa extremely professional service from Holly and all the staff at Aston Hearing from the onset. Very understanding of our needs.”

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Posted 10 months ago

“Cassie takes such care in all her actions and provides valuable advice. The staff in Thame are helpful generally.”

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Posted 10 months ago

“Shocked that Duncan has left and the practise has changed hand. I think we should have been notified”

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Posted 10 months ago

“Exactly the kind of support you need when you’re navigating the complexities of hearing loss. Expertise combined with empathy.”

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Posted 11 months ago

“Strait in very helpful couldn’t have been better!”

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Posted 1 year ago

“With a severe/profound hearing loss I needed quite a bit of specialist attention and I got that with Aston Hearing from Paula with no pressure to purchase. I am very pleased with my new aids. This means I can socialize again! Thank you Aston.”

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Posted 1 year ago

“Quality service throughout with a complicated procedure-thank you everyone John Heath”

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Posted 1 year ago

“I have needed to use Aston Clinton in Thame. They have been so helpful in getting my hearing aids repaired and retuning them. Everyone there is professional, helpful and friendly. I can not recommend it highly enough.”

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Posted 1 year ago

“Just to say I can not speak more highly of my trip to Thame branch on Monday. The help and kindness of the two ladies there Madeline and Cassie was absolutely exceptional.”

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Posted 1 year ago

“I have had 6 visits to Aston Hearing in the last 12 weeks for wax removal and an initial hearing test, through a process of selecting, fitting and fine-tuning hearing aids which are available on a trial basis if required. The overall service offering from this business is excellent, and my audiologist Hollie was exceptional, explaining everything clearly and carefully. If, like me, you are aware of some hearing loss but you are maybe in denial, you should take the plunge and book a first appointment!”

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Posted 1 year ago

“I go to Aston Hearing twice a year, and have so for the past 5 years, regardless of which of their clinics I visit, the service is still first class, even during the Covid lockdown, they were totally professional and always provide the best posible care. I would not hesitate to recommend them, as they are my saviour.”

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Posted 1 year ago

“Paula as helpful as usual. Being as I’m on my 3rd new hearing aid as sent the other 2 back as just weren’t right for me, I’m sure now I am happy with this one everyone will be happy not to see me😂 Cannot fault the service.”

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Posted 1 year ago

“The level of understanding & service & care are truly excellent”

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Posted 1 year ago

“Came in on the off chance , part of my aid was stuck in my ear. Cassie removed it she is so caring and very good. Excellent service throughout. Thank you very much.”

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Posted 1 year ago

“Always a professional and pain free experience with Cassie, thanks for looking after me! John”

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Posted 1 year ago

“Very very nice people to talk to and very helpful people would recommend to them to you thank you”

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Posted 1 year ago

“Welcoming and friendly reception. Professional hearing assessment made me feel confident in the audiologist’s skills and knowledge.”

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Posted 1 year ago

“Extremely helpful and friendly staff, and very informative concerning the treatment received. Would highly recommend Aston Hearing Services.”

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Posted 1 year ago

“Disappointed that you are no longer able to offer ear suctioning at Amersham, unless you wear hearing aids, which I don't. Seems like a strange business decision, probably based on profit. Unfortunately for working people driving an hour away to Saunderton or Thame is not an option. You have let me down, and I will suggest my family who are also clients don't bother to use your services again. Luckily I've found somewhere else locally who can offer an appointment this week.”

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Posted 1 year ago

We are so sorry to have disappointed you by not being able to offer you a convenient appointment in Amersham at the moment for wax removal. I must however let you know the reason, when we are required to prioritise appointments we will always prioritise hearing aid wearers because of the quality of life and impact blocked ears has on a hearing aid wearer. When a hearing aid wearer has wax they cannot wear their hearing aids, and their ability to hear and communicate is so significantly impacted we have to prioritise these appointments. We are sorry the only appointments we could offer were in our other branches and we are working hard to open up more appointments in Amersham but in the short term, whilst we have limited availability it is essential that we prioritise hearing aid wearers. It is not a profit driven decision. We, despite having huge demand try to keep our Clinical Ear Care prices as affordable as possible, running an offer of £65 per appointment for the past few months. We are pleased though you have been able to find a more convenient appointment locally. Thank you for taking the time to raise this concern- we value the opportunity to explain our situation in more detail. We also appreciate that perhaps this could have been explained better when you made your enquiry and we will endeavour to make improvements and continue to work hard to address the shortfall of wax appointments in Amersham to be able to return to a position where we can offer a full service to all who require it in all of our branches. With very best regards Kate, Duncan and the Aston Hearing Team

Posted 1 year ago

Aston Hearing Services Ltd is rated 4.9 based on 231 reviews