Hi Frank,
Thank you for taking the time to leave your feedback - this refund has been processed and I have popped an email over to you to discuss this further.
Thanks,
Laura
Hi Elizabeth,
Thank you so much for taking the time to leave your review. I can only apologise this jacket has not performed as you had hoped and as it should - I can understand how frustrating this may be.
My colleague Michelle is reaching out to you via email as we would like to do what we can to put this right for you.
Kind Regards,
Laura
“This is strictly a review of my first impressions of your company, and not the product itself. It's humorous that this email to review you (and I already received another email to review the product) came before I ever even received the product. I placed an order for a very expensive pair of base layers (>$300) on 11/17/22 at 1045a. When I hadn't even received shipping notification, I reached out to your customer service on 11/23/22, which was 4 business days after the order was placed. I did receive a message back with an apology on 11/25/22 and was told that nothing had been shipped yet, but a label had "been created" so I was given that tracking number. It is now 12/2/22, 9 business days from ordering (I excluded all weekends and the Thursday and Friday of the Thanksgiving week even though things are moving through postal systems behind the scenes on non-business days once they are shipped) and I still have not received my order. So far, I find this unreasonable for the price I paid.”
“Unfortunately, I'm a bit disappointed since my order hasn't arrived yet. I've tried to get in contact with you over the phone, email and chat over the last five days but noone has gotten back to me.”
