“I purchased the item the first of December. I received and email from you asking if I liked my purchase but it had not been delivered. I called customer service and was told it had been damaged and she would have another shipment sent out right away. I asked if it would arrive by Christmas and was told it would. I am writing this on Christmas morning and still no delivery. I ordered three items so I am missing three Christmas presents. So disappointing. :(”
Hi Pam,
Thank you for taking the time to leave a review - I can only apologise you haven't received your order. I have spoken with my US Colleague Brenda who has resolved this for you - if you have any other queries regarding this please do get back in touch with her.
Thanks,
Laura
“Purchased a Merino wool base layer. Arrived within timescales, good length and fit. Really warm when out walking so looking forward to using it during hill walks in the winter in Scotland.”
Hi Frank,
Thank you for taking the time to leave your feedback - this refund has been processed and I have popped an email over to you to discuss this further.
Thanks,
Laura
“M-Goldhill 125 Zoned 1/4 Zip
This is a great piece of kit, not tested in extreme conditions but faired well on a breezy Flamborough Head in November. It seems to keep me warmer than my Smartwool 260 which is counter intuitive and probably needs more research.”
Hi Elizabeth,
Thank you so much for taking the time to leave your review. I can only apologise this jacket has not performed as you had hoped and as it should - I can understand how frustrating this may be.
My colleague Michelle is reaching out to you via email as we would like to do what we can to put this right for you.
Kind Regards,
Laura
