“I purchased the item the first of December. I received and email from you asking if I liked my purchase but it had not been delivered. I called customer service and was told it had been damaged and she would have another shipment sent out right away. I asked if it would arrive by Christmas and was told it would. I am writing this on Christmas morning and still no delivery. I ordered three items so I am missing three Christmas presents. So disappointing. :(”
Hi Pam,
Thank you for taking the time to leave a review - I can only apologise you haven't received your order. I have spoken with my US Colleague Brenda who has resolved this for you - if you have any other queries regarding this please do get back in touch with her.
Thanks,
Laura
“Purchased a Merino wool base layer. Arrived within timescales, good length and fit. Really warm when out walking so looking forward to using it during hill walks in the winter in Scotland.”
