Artificial Grass Direct Reviews

Name: Artificial Grass Direct
Address: 16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ, Buxton
Rating: 4.68

4.7 Rating 401 Reviews

92 %

of reviewers recommend Artificial Grass Direct

4.7

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are http://ArtificialGrass-Direct.com. Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at - http://artificialgrass-direct.com

Visit Website

Phone:

0845 177 1664

Email:

sales@artificialgrass-direct.com

Location:

16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ
Buxton
SK17 8BJ

Artificial Grass Direct 5 star review on 11th November 2023

Anonymous

Anonymous // 01/01/2019

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“Arrived when expected. Great quality, totally transformed the area. Very happy.”

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Posted 5 years ago

“Product looks good, just as sample I received. Great service, quick and efficient. Very helpful customer service when I did have queries. Would highly recommend.”

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Posted 5 years ago

“Ordered my 5 x 4 metre artificial grass online, very straight forward, recieved a phone call next day to arrange delivery, which i did and when delivered was very well packaged and the size was spot on what i ordered. Would highly recommend this company.”

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Posted 5 years ago

“Good product choice. Good value. Good customer support. Good delivery. Very happy customer would highly recommend to others.”

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Posted 5 years ago

“Such an amazing service with attention to keeping the customer well informed about delivery of the product and excellent value for money. Will be highly recommending. Thank you”

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Posted 5 years ago

“Good quality and looks great”

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Posted 5 years ago

“Very quick delivery of free samples, followed up by quick delivery of order”

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Posted 5 years ago

“Wow just cant believe the difference to my garden & so like the real thing. Previously had pebbles because of muddy paws, but now even my dogs are enjoying the luxury of it.”

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Posted 5 years ago

“We expected a darker green and a deeper pile. That said it kinda does the job.”

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Posted 5 years ago

“I would not recommend this company. Grass we purchased was of a poor quality and the company refused to resolve the problem, basically saying there was nothing that could be done. Areas of the grass is very flat even after being brushed with an electric power broom and also shiny in appearance. We are very disappointed.”

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Posted 6 years ago

“Excellent customer service and fast and efficient delivery. Would recommend this company to anyone.”

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Posted 6 years ago

“Firstly we ordered our grass to be delivered before 12am on the 26th of June after waiting until 1 O`clock i phoned them chasing my delivery. I was then told there was a mistake on there part as they sent it to my home address instead of site. We then re-ordered for Tuesday the 3rd of July before 10am am, after waiting until 10.10am I phoned the company to check on my delivery and the lady said its a before 10am OH its 10:10am, I will chase the courier now and phone you straight back. 50 mnutes later i am chasing them and was now told its a AM delivery. I am now today at 12:50 still waiting for my delivery and still no call back, have tried calling them back and now goes onto the answering machine. I have also phoned the web site number and spoke to a lady and I asked to speak to Nicola or Louise and they asked who`s call in which I told them OH whats you number they will phone you back. I will finish my reveiw once my delivery arrives as they cannot gaurentee next day delivery and most of there deliveries are couriers who have no phone or tracking no so they cannot even contact them to find out where they are. Yourstruly Tony”

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Posted 6 years ago

“Despicable customer service and terrible service over all. I never received the grass after 6 weeks of ongoing 'failed deliveries' where I was lied to (I was finally informed that the grass I ordered had never even been cut and loaded onto the van from the depot, despite being told several times over the phone that it was on its way and then being blamed for non-existent attempts to call me on a phone that I had in my hand the entire morning). One of the failed deliveries was apparently due to a driver failing to show up for work. I had to bear the brunt of all their errors and never received so much as a verbal apology, let alone any compensation. Just awful from start to end! Finally got a refund - we'll see if the money comes through...”

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Posted 6 years ago

“Full 5 Star. I am, by nature, an online customer of anything I need and do not usually generously hand out fill 5 stars to my suppliers. On this occasion, Artificial Grass Direct merit 5 star because not only are they very speedy in acknowledging orders placed with them but have it delivered swiftly too. I found, on first inspection, a couple of items missing and emailed them about it. Within 10 minutes I had a phone call from them directing me where the missing items may be inside their packaging which I did find. They promised to send me, by next day delivery, just one small glue tube which must have fallen off inside their delivery van. 5 Stars.”

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Posted 6 years ago

“Fantastic service from sales to delivery. Great product good value for money. Very dense pile so you're unable to se the backing, ideal for what I needed it for.”

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Posted 6 years ago

“Easy to lay. Looks superb. Hope to buy more later. Really pleased with our new grass.”

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Posted 6 years ago

“Fantasic product, great customer service.”

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Posted 7 years ago

“Good prices and quality of the products.”

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Posted 7 years ago

“Price and quality”

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Posted 7 years ago

“Good communication from the start, delivery when expected and the quality of the grass is excellent”

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Posted 7 years ago

Artificial Grass Direct is rated 4.7 based on 401 reviews