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Artifact Lighting Ltd. Reviews

4.8 Rating 436 Reviews
97 %
of reviewers recommend Artifact Lighting Ltd.
Company Reviews Product Reviews
273
 Metrics Info
4.8
Based on 436 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Artifact Lighting Ltd. Reviews
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David K
Verified Buyer
“Swift delivery BUT Artifact sent the WRONG PRODUCT Emailed (there is no contact number) to explain the incorrect delivery despite being billed for a more expensive fitting with no response. The next day I received a request for a review.... I am waiting for a refund and will not be buying anything from here again”
Helpful Report
Posted 3 years ago
We try our best to pack all orders correctly but unfortunately occasionally human nature creeps in and we make a mistake. We are closed over the weekend when this email was sent but we picked it up first thing Monday morning and sent out the correct parts. We are sorry for any stress caused by our packing error.
Posted 1 year ago
Harminder S
Verified Buyer
“Paid £120 per light and I bought 3. Expected a bit more weight with it being so expensive, but in truth they’re just a copper shade painted blue. You could buy the exact same copper coloured ones at £25 from Dunelm and paint them blue yourself.”
Helpful Report
Posted 4 years ago
I am sorry the product did not meet your expectations. We understand the belief that weight equals quality but actually we specifically use light weight materials whenever possible. We could spin our shades in heavier steel for less money but overtime this is more prone to rusting. The thickness of the aluminium we use is still strong enough to avoid damage for normal use but it is our belief that for objects hung above your head often mounted in plasterboard benefit from being lighter rather than heavier. We only use the highest quality components all made in the UK. Although cheaper alternatives do exist on the market subtleties of design aesthetics and quality simply will not match our work.
Posted 1 year ago
Jack H
Verified Buyer
“Spent over £400 on lights last weekend and haven't heard anything as to when it's going to be delivered. Wrote to customer service and haven't received a response. Unfortunately it's been a pretty poor experience.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Impossible to review at the moment. I have not received my light. Unfortunately I have not had any communication as to when it will arrive. I did ring to ask about the delay, as I had not been informed. Apparently they are waiting a part. But still no up date after several more days. Still, looking at the reviews, the prismatic glass pendant light will be worth waiting for & these have after all been difficult times for everyone. Hope it arrives very soon!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Website great, but I am still waiting for my delivery a week later (money taken promptly after order was placed). Disappointed with the wait!”
Helpful Report
Posted 5 years ago
Yasmin B
Verified Buyer
“Extremely disappointed. You sent the wrong light fixture. Now I have to go through all the trouble of returning the item, as if I had time for that. I better not have to pay for returning the item.”
Helpful Report
Posted 5 years ago
We try our best to pack all orders correctly but unfortunately occasionally human nature creeps in and we make a mistake. We are sorry for any stress caused by our packing error.
Posted 1 year ago
Artifact Lighting Ltd. is rated 4.8 based on 436 reviews
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