“I’m afraid I’ve tried two bottles from my last order they are meant to be the stronger version but they are not very strong at all so quite disappointing.”
Hello,
Thanks for your review!
I am very sorry to hear that.
To reassure you, we only sell original products from a trusted manufacturer.
Kind regards,
Gabriela
“Hi guys, I ordered the Amsterdam after the failure of the red brand. Instead of getting me high got me extremely low which is a pity.
Having bought and received the Amsterdam version that had the same effect as soon as I sniffed the bottle it was like a downer and I couldn’t understand why I will be going back to the green ones, but I’m disappointed in the Amsterdam and the red because I wanted to try something different instead of the green ones …
I just wanted to let you know that I am disappointed. I’ve paid that money out with something that doesn’t last the Amsterdam bottle lasted two hours. I ended up with a headache and a bad cough. I need to get over that before I order any more.”
“Brought a bottle of ‘ bottom’ poppers after seeing great reviews majorly disappointed the aroma didn’t last long and the bottle was 3/4 full when it lost the kick massive waste of money for me £7 I thought at least it would last longer…. Wont buy again”
Thanks for taking the time to leave a review Harry
The brand in question has had some great reviews so apologies if this one did not hit the spot for you.
We will contact you directly to progress this for you
Assured of the best possible products & service at all times
Best wishes
The AromaromaUk team
Morning jason
Thanks for taking the time to lave a review & apologies one bottle appered to have lost its kick
We have emailed you directly re this - thanks for replying back.
It was a pleasure to fix this for you.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi Ian
Thanks for taking the time to leave a review.
Apologies the bottle was flat, we receive fresh stock regularly so not sure whats gone wrong with the Ibixa you purchased
I have contacted you directly in order that we can fix this
Assured of the best possible service & products at all times
The AromaromaUk Team
“Certainly, I am disappointed that your poppers don't live up to the inflated claims you make. I have ordered one after another, and have yet to find one that has a hit that lasts consistantly, beyond one night.”
Hi Yiannis
Thanks for taking the time to leave a review
Having looked at your last order the products are from several differet manufacturers, so its quite unual for none to hit the spot. We get regular deliveries & have a fast turnaround of stock ie we dont sell aged stock.
We will contact you directly to progress this review for you
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk Team
“I'm really disappointed with my last batch of aromas. They just don't last. One use and they are done, no potency at all and I store them just as I normally would. Such a shame :-(”
Hi Barry
Thanks for taking the time to leave a review & apologies you have not found your latest order hit the spot as the other orders have done in the past.
We will contact you directly in order to progress your review
Assured of the best possible service & products at all times
The AromaromaUk team
HI Ryan thanks for taking the time to leave a review; as you had not contacted us directly we were unaware your order had not been delivered until we read this.
WE always turn order around very quickly ie we never delay sending customer orders out, we posted your order at around 10am on Saturday 24th February ie a few hours after you had placed your order.
We have just emailed you directly in order for us to fix this.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
“Turned up with broken cap and was all in the plastic wraiping inside a peace of cardboard may of happened in transit or when postman posted in letter box”
Hi Paul
Thanks for taking the time to leave a reveiw and apologies if the delivery personnel damged the package.
I am glad we were able to respond to you so quickly & send out a replacemnt order
Thanks for ordrring from us
Assured of the best possible service & products at all times
The AromaromaUk team
“I am not happy with my recent purchase. The poppers were neither strong nor long-lasting . All bottles were of inferior quality and I was very disappointed.”
Hi Tabassam , thanks for takimg the time to leave a review
Its a bit of a puzzle this, as you purchased 3 different brands from 3 different manufacturers, so its strange that none hit the spot.
We will contact you directly to progress your review
assured of the best possible service & products at all times
The AromaromaUk team
“Don't know its not arrived yet. Yodel courier is less than helpful in tracking any delivery and I am not sure why it is used at all. Royal mail works far better, if i order before 12 noon I can almost guarantee I will receive the delivery by 1st class post the next day. Yodel take far longer !!”
Thanks for taking the time to leave a review
As per our email comms, great to see that you have recieved your parcel. We never delay sending orders out with most being sent out the same day the orders are received.
Our free delivery service on orders over £20 is indeed via YodelDirect. Should you require delivery by another method please select from the options at checkout, noting the only free delivery option is courier, so the other options are chargable as shown at chcekout.
Thanks for your repeat custom
Assured of the best possible service & products at all times
The AromaromaUk Team
Hi Paul
Thanks for taking the time to leave a review
Sincere apologies your order was incomplete, this was human error on our part - apologies
You contacted us at 12-27pm on 15/11/23 _ we sent out the missing item at 3-30pm the same day you contacted us, so you should have recieved this by now
WE will contact you directly by email to progress this for you - again apologies for our packing error
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Laurence thanks for taking time to leave a review
We were unaware you had not yet recieved your international order as you have not contacted us directly, this review is the first we knew of it.
We sent your order out to your country the same day you placed your order on 5th October. The tracking link we notified you of in the order confirmation indicates the progress of its journey.
We will contact you directly via email to progress the delivery of your order.
Assured of the best possible products & service at all times
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review
We turn orders around very quickly, and sent your order out within 24 hours, however I can see that the tracking has stopped, which indicates that its likley the courier appears to have lost your order.
We will contact you directly & send out another order by first class post
Assured of the best possible products & service at all times
Best wishes
The AromaromaUk team
Hi Mark
Thanks for taking the time to leave a review & apologies you have not yet received your order.
Unfortunately as you have not contacted us directly re this we had no idea that you had not yet received your order.
Your order was sent out using the International tracked service the same day you placed your order ie Weds 23rd August; we provided you with the tracking link on the same day via email at 8-13am UK time.
Unfortunately as i write this 11.45pm UK time Sat 24/9/23 the tracking site is down; as soon as it is back up & running i will check the tracking & get back to you directly via email
Assured of the best possible service & products at all times
The AromaromaUK team
GENERAL NOTE FOR CUSTOMERS
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES, WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS IN ORDER TO ENSURE WE ARE CONTINUALLY IMPROVING OUR SERVICE, HOWEVER THE REVIEWS ARE NOT ALWAYS DIRECTLY SENT TO US FROM THE REVIEW SITE. WE STILL WANT CUSTOMERS TOLEAVE REVIEWS BUT IF YOU COULD CONTACT US DIRECTLY ALSO THIS WILL ENABLE US TO PROVED A FAR QUICKER RESOLUTION
“Product is absolutely fine, however this last experience with delivery was not good, took 6 days!via a courier, first 2 orders were next day, don’t think I will be buying again unfortunately
Regards Ian”
Thanks for taking the time to leave a review
Apologies that the courier service took a lottle longer than we would have both liked to deliver your order.
We turn orders around very quickly, as your order was placed at 4-30pm on a Monday this missed the courier collection, so it was Tuesday AM when we dropped your parcel off at the YodelDirect parcel shop & it was collected from there the same day ( Tuesday ) & bagan its journey. Unfortunatly in your case it did indeed take the courier perhaps a few days longer to be delivered than would usualyy be the case. Not ideal i accept & a little frustrating for us both, however in fairness in recent months even though the courier is the cheapest of our delivery options, it is often quicker than 1st class.
Thanks for ordering from us & again I would just like to reassure you that we do not delay sending orders out. Unfortunatly on occasion no matter which shipping method is used , the carrier can take a little linger than expected, as I am sure you will have experienced yourself occaisionally if you have indded sent a parcel yourself.
Assured of of the best possible service & products at all times
The AromaromaUK team
