“Product is absolutely fine, however this last experience with delivery was not good, took 6 days!via a courier, first 2 orders were next day, don’t think I will be buying again unfortunately
Regards Ian”
Thanks for taking the time to leave a review
Apologies that the courier service took a lottle longer than we would have both liked to deliver your order.
We turn orders around very quickly, as your order was placed at 4-30pm on a Monday this missed the courier collection, so it was Tuesday AM when we dropped your parcel off at the YodelDirect parcel shop & it was collected from there the same day ( Tuesday ) & bagan its journey. Unfortunatly in your case it did indeed take the courier perhaps a few days longer to be delivered than would usualyy be the case. Not ideal i accept & a little frustrating for us both, however in fairness in recent months even though the courier is the cheapest of our delivery options, it is often quicker than 1st class.
Thanks for ordering from us & again I would just like to reassure you that we do not delay sending orders out. Unfortunatly on occasion no matter which shipping method is used , the carrier can take a little linger than expected, as I am sure you will have experienced yourself occaisionally if you have indded sent a parcel yourself.
Assured of of the best possible service & products at all times
The AromaromaUK team
Hi Robert
Thanks for taking the time to leave a review. We are howver a little puzzled as you have not contacted us directly about this directly , the first we knew was hwne we read your review.
WE always turn orders around very quickly; you ordered at 6-55am on Thurs 3rd August & we sent your order out the same day.
an attempt to deliver your Special Delivery parcel was made on Friday 4th August at 10-15am & again at 8-31am on Saturday 5th August. As there was no reply at the address a red & white " we missed you " card was left advisng of the process to rearrange delivery or collect from your local delivery office. As the parcel had been at the delivery office since Sat 5/8/23 the tracking shows that the parcel was held until this morning ( friday 25/8 ) and the parcel has now been retruned to us which we are likley to recieve within the next 7-10 days. We will issue a refund for you this evening.
Assured of the best possible service & products at all times
The AromaromaUK Team
GENERAL CUSTOMER NOTICE
** CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO YOUR ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES OR QUESTIONS OF ANY KIND. WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS HENCE US PAYING THIS SITE TO HOST OUR REVIEWS, HOWEVER THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY SENT TO US. BY CONTAVTING US DIRECTLY ( AS WELL AS LEAVING A REVIEW ) THIS ENABLES US TO RECTIFY ANY ISSUES FAR QUICKER THAN JUST POSTING ON HERE.
CUSTOMERS ARE ALSO ASSURED WE NEVER DELAY SENDING ORDERS OUT, THEY ARE ALWAYS SENT OUT WITHIN 24 HRS & IN MOST CASES ON THE SAME DAY
“Issue with YodelDirect leaving my parcel on the doorstep (according to them) rather than just posting it through the letter box and it not being there when I got home. Contacted Aromaromauk customer service and the help I received was outstanding. Got a replacement sent out via RoyalMail who did what should have been done by YodelDirect and actually posted it into the letterbox. Great service from Aromaromauk.”
“Excellent selection, arrived quickly by Royal Mail. Don't use Yodel as they can take a week to arrive and are not delivered safely
Will be ordering more soon as my supply is used up”
“Am so very pleased with the service provided ..other companys need to up there game to be anywhere as good as this company is .will always buy from here .”
