“As always Aromas UK have out did themselves fast delivery, great customer service and great products so if room aromas are qhat you need then Aromas UK is the place to go for the best products.”
Thanks for taking the time to leave a review & wow what a great review THANK YOU
As a small business we strive to provide the best service & products.
We pride ourselves on turning orders around very quickly & most go out the same day, dependent on what time they are placed
DELIVERY OPTIONS
We use a variety of carriers to deliver orders based on what the customer chooses at checkout, we offer a premium next day service for £7.99, free delivery is made by a courier service & clearly is not as quick as opting for a more expensinve first class or special delivery service.. If a customer opts for courier service its free for orders above £25 otherwise its £2.49. Any timelines quoted for delivery are APPROXIMATE & not guaranteed, with the exception of the Next Day special delivery service
Thanks again for sharing your great experience, we really do appreciate your custom
The AromaromaUk Team
Thanks for taking the time to leave a review & apolgies you have not received your order yet.
Its great that you also contact us directly about this (thank you) as it meant we could send out a replacemnt order today without delay
Just to reassure you we never delay sending orders out. You placed your order at 10-30pm on Thursday 7th December & we posted at around 10am on Friday 8th December.
Thanks for ordering from us & apologies again your order was lost in transit
Assured of the best possible service & products at all times
Have a great Christmas
The AromaromaUk team
“Products are good. Shipping is usually fast and efficient. Should be 5 STARS My only complaint is that I shouldn't have to pay 20% VAT because the goods are exported outside of the UK & EU. HM Revenue seems to agree but not Aromaromauk.”
Hi William
Thanks for taking the time to leave a review. You purchased 2 different best selling brands totalling several bottles, so its a little unusual for all of them not to open.
The caps are childproof safety caps, if you push the cap down as you twist it the bottle shpuld open. Should you still have a problem please contact us on info@aromaromauk.co.uk or by replying to your order confirmation email
Assured of the best possible servcice & products at all times
Best wishes
The AromaromaUk Team
Hi Valery.
Thanks for taking the time to leave a review & apologies your parcel appears to have been damaged. Ss you have not contacted us directly we were unaware until reading your review that there has been an issue.
Im puzzled at the package being poorly wrapped as given you ordered 2 x 5 packs, each 5 pack will have been securely wrapped in tape & cardboard & both parcels sealed in a tightly wrapped Poly Bag. i can only think its been damaged in transit, as you can see most of the reviews comment on how well packed our orders are. Humans can however make mistakes , so apologies if indeed it was our fault
We will contact you directly to look at replacing the 2 bottles that appear to have leaked.
Assured of the best possible service & products at all times
The AromaromaUk team
GENERAL CUSTOMER NOTICE
WE ASK CUSTOMERS IF THEY ARE LEAVING A REVIEW IN RELATION TO AN ISSUE WITH YOUR ORDER, THAT YOU ALSO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL. UNFORTUNATELY THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY EMAILED TO US & IN THIS CASE, THE REVIEW WAS LEFT 3 DAYS AGO, HAD WE BEEN CONTACTED DIRECTLY 3 DAYS AGO WE COULD HAVE RECTIFIED THE ISSUE SOONER. THIS IS NOT A CRITICISM OF YOU THE CUSTOMER, RATHER WE ARE KEEN TO ENSURE EVERYONE HAS THE PREFECT CUSTOMER EXPEPERIENCE & WE CAN RESPOND FAR QUICKER WHEN WE ARE AWARE THERE HAS BEEN AN ISSUE
“Don't know its not arrived yet. Yodel courier is less than helpful in tracking any delivery and I am not sure why it is used at all. Royal mail works far better, if i order before 12 noon I can almost guarantee I will receive the delivery by 1st class post the next day. Yodel take far longer !!”
Thanks for taking the time to leave a review
As per our email comms, great to see that you have recieved your parcel. We never delay sending orders out with most being sent out the same day the orders are received.
Our free delivery service on orders over £20 is indeed via YodelDirect. Should you require delivery by another method please select from the options at checkout, noting the only free delivery option is courier, so the other options are chargable as shown at chcekout.
Thanks for your repeat custom
Assured of the best possible service & products at all times
The AromaromaUk Team
Thanks for taking the time to leave a review
The tracking is showing that Canada Post delivered your order on 16th November - we sent you the tracking details & link the same day ypu placed your order
we will email you directly to progress this with you
assured of the best possible service & products at all times
The AromaromaUk Team
