Hi John
Thanks for leaving a review.
We turn orders around very quickly, you placed your order on Sunday 17th September & we sent out at around 10am the next day, Monday 18th September, so it should have been delivered by now
we will contact you directly to fix this for you
assured of the best possible service at all times
best wishes
The AromaromaUk team
Hi James
thanks for taking the time to leave a review
we sent the missing bottle on 9th September as per our email comms on 8th September
we will contact you directly to progress this
Best wishes
The AromaromaUk team
Hi Joel
thanks for taking the time to leave a review.
I am a little puzzled to read this review as you emailed us on 16th August @ 19.05pm saying the order had not been delivered & we replied at 19.43pm with the tracking link showing the signature & the name of the person who took the delivery in & signed for it at 12.04pm on Weds 16th August & we did not hear back from you.
Whilst i apprceiate your frustration i must refute the suggetsion that this is pure theft. We respomded to your email 38 minutes after you contacted us, we provided the above proof of delivery and we have not heard from you since.
WE will contact you agin re the matter, howeber the content of your review makes no mention of the above timlimes & the documented events i mention. The parcel was delivered to your property
Assured of the best possible service & products at all times
The AromaromaUk team
