Hi Mark
Thanks for taking the time to leave a review & apologies you have not yet received your order.
Unfortunately as you have not contacted us directly re this we had no idea that you had not yet received your order.
Your order was sent out using the International tracked service the same day you placed your order ie Weds 23rd August; we provided you with the tracking link on the same day via email at 8-13am UK time.
Unfortunately as i write this 11.45pm UK time Sat 24/9/23 the tracking site is down; as soon as it is back up & running i will check the tracking & get back to you directly via email
Assured of the best possible service & products at all times
The AromaromaUK team
GENERAL NOTE FOR CUSTOMERS
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES, WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS IN ORDER TO ENSURE WE ARE CONTINUALLY IMPROVING OUR SERVICE, HOWEVER THE REVIEWS ARE NOT ALWAYS DIRECTLY SENT TO US FROM THE REVIEW SITE. WE STILL WANT CUSTOMERS TOLEAVE REVIEWS BUT IF YOU COULD CONTACT US DIRECTLY ALSO THIS WILL ENABLE US TO PROVED A FAR QUICKER RESOLUTION
Hi thanks for taking the time to leave us a review
Apologies it looks your order has been lost in transit. You placed your order at 19.24pm on Friday 22nd August and we sent your order out at around 10am on the Saturday morning .
We will double chcek your delivery address with you via email and then send you a replacment order out
Assured of the best possible service & products at all times
The AromaromaUk team
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THEIR ORDER CONFORMATION EMAILS AS WELL AS LEAVING A REVIEW, SHOULD THEY HAVE ANY QUERIES WITH THEIR ORDER.
THIS ENABLES US TO RESPOND AND FIX ANY ISSUES FAR QUICKER, AS THIS DELIVERY ISSUE HAS BEEN ON THE SITE FOR 3 DAYS BEFORE WE NOTICED IT ( THE REVIEW SITE DOES NOT ALWAYS AUTOMATICALLY FOREARD US THE REVIEWS )
“Quality products & discreet delivery, which is appreciated. It took 6 days delivery time for me- so if you need faster delivery i would recommend you pay for express.”
Thanks for taking the time to leave a review.
I can see that you placed your order just before 7pm on Weds 15th August & we dropped your parcel off at the couuriers parcel shop at around 9am the next day ie Thursday 16th August, a very fast turnaround I am sure you will agree.
Your order was delivered on Monday 21st August 3 working days later which is the approximate timeline we advise on the courier service ( the courier company in question do not operate on Sundays). In truth we have found in recent months that the courier option often delivers quicker than first class .
Apolgies the dlivery was not quite as quick as you ahd hoped, but just to reassure you we did send outvery quickly.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUK team
“Product is absolutely fine, however this last experience with delivery was not good, took 6 days!via a courier, first 2 orders were next day, don’t think I will be buying again unfortunately
Regards Ian”
Thanks for taking the time to leave a review
Apologies that the courier service took a lottle longer than we would have both liked to deliver your order.
We turn orders around very quickly, as your order was placed at 4-30pm on a Monday this missed the courier collection, so it was Tuesday AM when we dropped your parcel off at the YodelDirect parcel shop & it was collected from there the same day ( Tuesday ) & bagan its journey. Unfortunatly in your case it did indeed take the courier perhaps a few days longer to be delivered than would usualyy be the case. Not ideal i accept & a little frustrating for us both, however in fairness in recent months even though the courier is the cheapest of our delivery options, it is often quicker than 1st class.
Thanks for ordering from us & again I would just like to reassure you that we do not delay sending orders out. Unfortunatly on occasion no matter which shipping method is used , the carrier can take a little linger than expected, as I am sure you will have experienced yourself occaisionally if you have indded sent a parcel yourself.
Assured of of the best possible service & products at all times
The AromaromaUK team
Hi Robert
Thanks for taking the time to leave a review. We are howver a little puzzled as you have not contacted us directly about this directly , the first we knew was hwne we read your review.
WE always turn orders around very quickly; you ordered at 6-55am on Thurs 3rd August & we sent your order out the same day.
an attempt to deliver your Special Delivery parcel was made on Friday 4th August at 10-15am & again at 8-31am on Saturday 5th August. As there was no reply at the address a red & white " we missed you " card was left advisng of the process to rearrange delivery or collect from your local delivery office. As the parcel had been at the delivery office since Sat 5/8/23 the tracking shows that the parcel was held until this morning ( friday 25/8 ) and the parcel has now been retruned to us which we are likley to recieve within the next 7-10 days. We will issue a refund for you this evening.
Assured of the best possible service & products at all times
The AromaromaUK Team
GENERAL CUSTOMER NOTICE
** CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO YOUR ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES OR QUESTIONS OF ANY KIND. WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS HENCE US PAYING THIS SITE TO HOST OUR REVIEWS, HOWEVER THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY SENT TO US. BY CONTAVTING US DIRECTLY ( AS WELL AS LEAVING A REVIEW ) THIS ENABLES US TO RECTIFY ANY ISSUES FAR QUICKER THAN JUST POSTING ON HERE.
CUSTOMERS ARE ALSO ASSURED WE NEVER DELAY SENDING ORDERS OUT, THEY ARE ALWAYS SENT OUT WITHIN 24 HRS & IN MOST CASES ON THE SAME DAY
