“Aromas fantastic. But the delivery company terrible. Took near on 7 days to arrive by Yodel. Perhaps consider using UPS. who's delivery service is superior. Pay slightly more but most products are delivered the day after ordering”
Thanks for taking time to leave a review & apologies the delivery was not as timely as you/we would have liked .
You placed your order around 4-30pm on Tuesday 24/1 , your order was packed that evening & dropped at the couriers parcel shop at approx 10am on the morning of Weds 25/1 as the tracking link supplied clearly shows ( we ALWAYS turn around orders very quickly ). Unfortunately on reviewing the couriers tracking this evening 7/2/23, the parcels we droppoed off on Weds 25/1 were not collected on that day and were collected on Thursday 26/1 & its this that is the case of the delay- i cant determine now ie 2 weeks after the event, if the courier collected early on that day & we missed the courier or if they didnt collect on that day. This is quite unusaul & is particularly dissapointing given we send orders out so speedily.
Apologies again, we will look to run a trial with UPS & see if their service is quicker or more consistent, however in truth, if UPS fail to collect on any given day then i would expect that they would also experience a similar delay in the delivery timeline.
Apologies again the delivery was a little later than expected
Assured of the best possible service & products at all times
The AromaromaUk team
WOW thanks for the GREAT REVIEW
As a small company we feel its important to ensure we go that extra mile, get orders sent out quickly & do our best to support our customers.
Its a real motivator for us when its recognised - THANKS AGAIN
Assured of the best possible service & products at all times
.
Thanks for the GREAT REVIEW - short & sweet & to the point !!
We do our best & genuinely as a small company try & ensure we always give a great service
Thanks for ordering from us
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review David
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try other brands next time if the ones you ordered were not to your liking as another brand may hit the spot better. The brands you chose were some of our best sellers, that doesn’t mean however that another brand may not suit you better - its all doen to personal preference
Just to reassure you and anyone reading this, we only buy from manufacturers and do not sell "knock offs " as you suggested.
Best wishes
The AromaromaUk team
WOW thanks for the GREAT REVIEW
As a small company we feel its important to ensure we go that extra mile, get orders sent out quickly & do our best to support our customers with any delivery enquiries / issues
Its a real motivator for us when its recognised - THANKS AGAIN
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for taking the time to leave a review
We are sorry the products are not to your liking, it’s a bit of a puzzle as the 2 brands you purchased came from completely different manufacturers.
We will contact you directly to progress your review
Best wishes
The AromaromaUk team
Thanks Daniel for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service
Thanks for ordering from us
Best wishes
The AromaromaUk team
Hi Damon Thanks for taking the time to leave a review
WOW what a great review THANK YOU
We honestly try and ensure we get most if not all orders sent out the same day & do our utmost to support if there are any delivery issues – not always easy, particularly around periods of strike action, as this then impacts courier companies when they see millions of extra UK parcels sent with them that would usually go via the mail system.
Thanks again your kind words mean a lot to us, its nice to be appreciated
Thanks for ordering from us
Best wishes
The AromaromaUk team
WOW thanks for the GREAT REVIEW
As a small company we feel its important to ensure we go that extra mile, get orders sent out quickly & do our best to support our customers.
Its a real motivator for us when its recognised - THANKS AGAIN
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for taking the time to leave a review Erico
WOW what a great review THANK YOU
We honestly try and ensure we get most if not all orders sent out the same day & do our utmost to support if there are any delivery issues – not always easy, particularly around periods of strike action, as this then impacts courier companies when they see millions of extra UK parcels sent with them that would usually go via the mail system.
Thanks again your kind words mean a lot to us, its nice to be appreciated
Thanks for ordering from us
Best wishes
The AromaromaUk team
“Quick shipping, so can't complain at the product being delivered swiftly. Only concern is whether the product actually *works*... doubtful at the moment. Shame.”
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of our best sellers, that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
Thanks Gary for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service.
Packaging is very important, our parcels are always discrete just with the customers name & address on - nothing else. We ensure they are extremely well packed also, as the last thing we want is the parcel & its contents getting damaged.
Thanks for ordering from us
Best wishes
The AromaromaUk team
Thanks Andrew for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service
Thanks for ordering from us
Assured of the best possibe service & products at all times
Best wishes
The AromaromaUk team
Thanks for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service.
Packaging is very important, our parcels are always discrete just with the customers name & address on - nothing else. We ensure they are extremely well packed also, as the last thing we want is the parcel & its contents getting damaged.
Thanks for ordering from us
Best wishes
The AromaromaUk team
Hi Thanks for taking the time to leave a review
The tracking details which should have automatically been emailed to you, show that your order was delvered on Sunday 15th January at 15.48pm
We will contact you directly to progress this with you
Assured of the best possible service & products at all times
Best wishes
The aromaromaUk team
Thanks for leaving the great review
Maybe only 3 words but 3 great words !! WOW its great you think this about us
We do our utmost to send orders out quickl, packed well & discretely packaged
We also support our customers if any of our delivery partners let us down
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
