Good evening Guy
apologies you had not yet recieved your order at the time you left this review 2 days ago, however i can see from the parcel tracking your order from us was delivered yesterday Tues 6/12/22 at 13.19pm
I can confirm you placed your order at 7-45pm on Monday 21st November and as with all our orders we turned around very quickly & dispatched the next morning Tues 22nd November, however your parcel seems to have stalled once in the couriers transit system, apologoes for the delay.
Assured of the best possible service & products at all times & apologies our delivey partner appears to have delayed in deliveing your order.
IM pleased its now sorted and you have your order
Best wishes
The AromaromaUK team
Hi Keith
Thanks for taking the time to leave a review , however your review appears to be the first we know of this issue . I have checked the courier address detail aand the address we used was the one given on your order, therefore we can only assume the courier delivered to the wrong address - apolpgies for this
we will contact you directly by email re this issue to see if the order is now in your posession as i cant determine this from your review if you did indeed rescue your order from the incorrect delivery address.
again apologies the courier appears to have mis delivered your order from us.
Best wishes
The Aromaroma Machine
“Ordering was quick and easy. But we chose the ibiza one which wasn't at all strong for me and my partner. Will be ordering again to try something stronger”
Hi John & thanks for taking the time to leave a review
Just a tad puzzled as we dont sell Lisbon, it cant be AromaromaUK you bought this product from
Best wishes
The AromromUk team
“Approached with a bit of caution to this product. Gives a slight warm sensation on the face but nothing else. Tried only one of the three bottles, at room temperature. Will see if the formula is different on the others. If it is consistent I would consider as a failed purchase. Thanks for asking guys.”
Hi Lynsey thanks for taking time to leave a review
We dispatched your order at around 4-30pm on Monday 14/11/22 ie around an hour after you placed your order so you should have received it by now
We will contact you directly to rectify the situation for you
assured of the best possible service & products at all times
The AromaromaUk team
“I’ve purchased twice from Aromas UK without any issues. Customer service has been great. Dispatched quickly. Well packaged. Will purchase from here in the future. Thanks again.”
Mark thanks for taking the time to leave us a reply
We are only a small compamy and genuinely bust a gut to get orders out the same day and try and pack them in such a way so as to minimise any damages in transit ( we have virtually no damages )
thanks again, its nice to feel apprecaited
assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
We really do try and get orders out the same day they are received - its nice that this is recognised - thank you .
We will contact you directly re the comment regarding packaging as this is somewhat of a puzzle, particularly given the review above complimenting us on the packing - apologies however if you did not find this to be the case.
Assured of the best possible service & products at all times
The AromaromaUk team
“Received product in Canada on 1 Nov, but Canada customs is either short staffed or swamped so product wasn't released to me until 14 Nov. Ordered three different products and one caught my attention "Amsterdam". The marketing scheme is "ultra strong" but doesn't live up to that so don't bother with that purchase.”
Thaanks for taking the time to leave a review
Obviously the customs delay in your country was entirely out of our control as im sure you will apprecaite, neither yourself or we could have anticpated this.
Amsterdam is one of our best selling products and usually gets good reviews sorry it was not to your liking
Assured of the best possible products & service at all times
The AromaromaUk team
thanks for taking the time to leave us a review , its nice to get positive feedback
assured of the best possible service & products at all times
The AromaromaUk team
thanks for taking the time to leave us a review Steven , its nice to get positive feedback
we genuinely try to get back to customers ASAP at all times day & night
assured of the best possible service & products at all times
The AromaromaUk team
thanks for taking the time to leave us a review Peter , its nice to get positive feedback
We turn orders around the same day in most cases & the majority of deliveries are madein a timely manner, albeit challenges for all online sites in recent months given the increased industrial action by one major delivery operator, which then makes the courier companies super busy - its great despite this backdrop in the UK currently that you have had speedy deliveries
assured of the best possible service & products at all times
The AromaromaUk team
Good evening Don and thank you for taking the time to leave a review
As per your invoice details, we give an approximate timeline for your country at the other side of the world of 7-14 working days and whilst we are nearly at that point there is still time for your parcel to be delivered. We emailed you your tracking details approx 20 mins after you placed your order so that you could check progress of the parcel at anytime.
its 10.30pm in the UK as i write this reply and so we will check your tracking details in the morning and email you the tracking link again also. Given the time that has lapsed i woould expect your order will be delivered any day now.
Thanks for ordering from us
Assured of the best possible products & service at all times
The AromaromaUk Team
thanks for taking the time to leave us a review , its nice to get positive feedback
assured of the best possible service & products at all times
The AromaromaUk team
