Hi Joel
thanks for taking the time to leave a review.
I am a little puzzled to read this review as you emailed us on 16th August @ 19.05pm saying the order had not been delivered & we replied at 19.43pm with the tracking link showing the signature & the name of the person who took the delivery in & signed for it at 12.04pm on Weds 16th August & we did not hear back from you.
Whilst i apprceiate your frustration i must refute the suggetsion that this is pure theft. We respomded to your email 38 minutes after you contacted us, we provided the above proof of delivery and we have not heard from you since.
WE will contact you agin re the matter, howeber the content of your review makes no mention of the above timlimes & the documented events i mention. The parcel was delivered to your property
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Mark
Thanks for taking the time to leave a review & apologies you have not yet received your order.
Unfortunately as you have not contacted us directly re this we had no idea that you had not yet received your order.
Your order was sent out using the International tracked service the same day you placed your order ie Weds 23rd August; we provided you with the tracking link on the same day via email at 8-13am UK time.
Unfortunately as i write this 11.45pm UK time Sat 24/9/23 the tracking site is down; as soon as it is back up & running i will check the tracking & get back to you directly via email
Assured of the best possible service & products at all times
The AromaromaUK team
GENERAL NOTE FOR CUSTOMERS
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES, WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS IN ORDER TO ENSURE WE ARE CONTINUALLY IMPROVING OUR SERVICE, HOWEVER THE REVIEWS ARE NOT ALWAYS DIRECTLY SENT TO US FROM THE REVIEW SITE. WE STILL WANT CUSTOMERS TOLEAVE REVIEWS BUT IF YOU COULD CONTACT US DIRECTLY ALSO THIS WILL ENABLE US TO PROVED A FAR QUICKER RESOLUTION
Hi thanks for taking the time to leave us a review
Apologies it looks your order has been lost in transit. You placed your order at 19.24pm on Friday 22nd August and we sent your order out at around 10am on the Saturday morning .
We will double chcek your delivery address with you via email and then send you a replacment order out
Assured of the best possible service & products at all times
The AromaromaUk team
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THEIR ORDER CONFORMATION EMAILS AS WELL AS LEAVING A REVIEW, SHOULD THEY HAVE ANY QUERIES WITH THEIR ORDER.
THIS ENABLES US TO RESPOND AND FIX ANY ISSUES FAR QUICKER, AS THIS DELIVERY ISSUE HAS BEEN ON THE SITE FOR 3 DAYS BEFORE WE NOTICED IT ( THE REVIEW SITE DOES NOT ALWAYS AUTOMATICALLY FOREARD US THE REVIEWS )
“Quality products & discreet delivery, which is appreciated. It took 6 days delivery time for me- so if you need faster delivery i would recommend you pay for express.”
Thanks for taking the time to leave a review.
I can see that you placed your order just before 7pm on Weds 15th August & we dropped your parcel off at the couuriers parcel shop at around 9am the next day ie Thursday 16th August, a very fast turnaround I am sure you will agree.
Your order was delivered on Monday 21st August 3 working days later which is the approximate timeline we advise on the courier service ( the courier company in question do not operate on Sundays). In truth we have found in recent months that the courier option often delivers quicker than first class .
Apolgies the dlivery was not quite as quick as you ahd hoped, but just to reassure you we did send outvery quickly.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUK team
