Hi Kakha
Thanks for taking the time to leave a review and apologies your order was not delivered quite as quickly as we both would have liked
Unfortunately the Royal Mail strike action in December, often 2 days a week, saw courier companies processing millions of additional items within their networks that would have usually gone via Royal Mail. Our delivery timeline of 1-3 days is only an approximate guide of the timeline, in fairness, this is usually quite accurate with the odd exception & given the activity in the UK parcel delivery sector in December it just wasn't possible to project an accurate timeline to any degree.
The benefit of the Couriers tracking system is that it clearly shows the order you placed on Sunday we sent with them on Monday at 7-37am ie we did not delay. Unfortunately, the parcel was delayed in transit mid-week due to the millions of extra parcels in their network as was featured on the news almost daily and was not delivered until Saturday. We used the same courier as M&S who also encountered delays, no company or website was spared and I appreciate your frustration and dissatisfaction, as we felt the same and we could not influence it or change it in any way.
The good news as I write this reply on 14/1/23 is that this week we have seen some normality in the home delivery sector, with the 3 companies we use for deliveries all delivering far quicker than in December, many parcels have been delivered the next day when sent on a standard delivery service.
Apologies again for the delays we all suffered in December as consumers from the delivery companies as i experienced delays similar to yours for purchases I made online so fully appreciate how annoying it is.
thanks for ordering from us and its great for us to be able to update you that we commence the year with much-improved service from the delivery companies. We can't improve on the time it takes us to send orders out im afraid as we are quicker than lightning!!
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
“Yeah in my recent order was quick and safe delivery unfortunately there is an issue with one of the bottles as opened it and there was absolutely nothing no effect so a bit dissapointed and opened another which was not too bad but not as strong as the similar bottle. Usually never had a problem but wont be ordering that one again.”
“Good communication and easy ordering. Arrived as detailed. A product less effective than previous delivery: ?duff batch.
Have been offered some kind of comp though so can’t really complain too much!”
Thanks for taking the time to leave us a fair & balancd review
we are pleased we were able to rectify the matter for you
We are only a small company and strive to turn orders around very quickly so as not to delay delivery - its great that you have taken the time to recognise this - thank you
Thanks again for ordering from us
The AromaromaUk Team
“Hi
the first two bottles were not at all a strong scent, the latest bottle in use is better, but still not what could be described as strong....
the speed of delivery was of good a standard.
Thank you”
Thanks for taking the time to leave us a fair & balanced review
I am pleased we were able to rectify the matter for you
We are only a small company and strive to turn orders around very quickly so as not to delay delivery - its great that you have taken the time to recognise this - thank you
Thanks again for ordering from us
The AromaromaUk Team
“as usual, the order process was easy, and the product was shipped quickly.
However, now, the shipping is done by yodel, and it took 1 week to arrive. This is a very bad reduction of service levels.”
Hi Stephen
Thanks for taking the time to leave a review. You placed your order at 2-30PM on Friday 12th August and it was delivered 3 working days ( 5 calendar days ) later on Wednesday 17th August, so the order was delivered in well under a week - im not trying to split hairs rather think its important any reviews left are accurate & balanced.
Remember there is always the choice of first class post or next day special delivery which tends to be quicker.
Thanks for shopping with us
The AromaromaUk team
Hi Tarun
Thanks for your time on the phone yesterday, we are pleased we have been able to sort this out for you.
Thanks for ordering from us again
Best wishes the AromaromaUk team
“Two bottles were off one was ok from the three purchased of squirt not very impressed BUT the first order was lost so these were after them very disappointed with squirt aromas was expecting more as these were supposed to be strong”
“Ordering and email confirmation were simple and effective - but then delivery took a full week, which is far too long. On enquiring after a few days why my order had not arrived, the staff member was friendly and eager to resolve matters if the order didn't arrive in 48 hours (which it did), which was positive.
But, due to time delays, overall the rating has to be average.”
“It was easy to order and there was good customer service, but packages are still stuck in their country, delivery was so slow and it goes so slowly, the package is still in the UK”
“Extreme power only product worth buying but is way too expensive at 12 pounds a unit. I will only be buying from you until i find a cheaper alternative that is for certain. Can you not make it cheaper when buying 5 units or more. Almost 60 pounds for 5 units is ridiculous. All other makes are very weak nowadays and not worth buying. Having used them all my adult life it seems they are all weak/watered down products nowadays which is very disappointing. Yours sincerely Mark long.”
