Hi Valery.
Thanks for taking the time to leave a review & apologies your parcel appears to have been damaged. Ss you have not contacted us directly we were unaware until reading your review that there has been an issue.
Im puzzled at the package being poorly wrapped as given you ordered 2 x 5 packs, each 5 pack will have been securely wrapped in tape & cardboard & both parcels sealed in a tightly wrapped Poly Bag. i can only think its been damaged in transit, as you can see most of the reviews comment on how well packed our orders are. Humans can however make mistakes , so apologies if indeed it was our fault
We will contact you directly to look at replacing the 2 bottles that appear to have leaked.
Assured of the best possible service & products at all times
The AromaromaUk team
GENERAL CUSTOMER NOTICE
WE ASK CUSTOMERS IF THEY ARE LEAVING A REVIEW IN RELATION TO AN ISSUE WITH YOUR ORDER, THAT YOU ALSO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL. UNFORTUNATELY THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY EMAILED TO US & IN THIS CASE, THE REVIEW WAS LEFT 3 DAYS AGO, HAD WE BEEN CONTACTED DIRECTLY 3 DAYS AGO WE COULD HAVE RECTIFIED THE ISSUE SOONER. THIS IS NOT A CRITICISM OF YOU THE CUSTOMER, RATHER WE ARE KEEN TO ENSURE EVERYONE HAS THE PREFECT CUSTOMER EXPEPERIENCE & WE CAN RESPOND FAR QUICKER WHEN WE ARE AWARE THERE HAS BEEN AN ISSUE
Hi Graham thanks for taking the time to leave a review
Please be assured we send all parcels out without delay, as the timeline on the international tracking of your parcel shows.
On checking the tracking of your international parcel ( we emailed you the tracking details via email @ 8-36am 04/10/23 ) it appears to have been returned to the uk by customs in your country, but then shows UK have sent it back to your country.
We will email you directly in order to arrange a refund for you, as given we sent your parcel on 4th October ie the same day you placed your order with us, it should have been delivered by now.
Assured of the best possible products & service at all times
The AromaromaUk team
Hi Paul
Thanks for taking the time toleave a review
The 2 brands You purchased are from compleletly different manufacturers, so its unusal that both did not hit the spot.
We will contact you directly to progress this for you
Assured of the best possible service at all times
Best wishes
The AromaromaUk team
Hi Joel
thanks for taking the time to leave a review.
I am a little puzzled to read this review as you emailed us on 16th August @ 19.05pm saying the order had not been delivered & we replied at 19.43pm with the tracking link showing the signature & the name of the person who took the delivery in & signed for it at 12.04pm on Weds 16th August & we did not hear back from you.
Whilst i apprceiate your frustration i must refute the suggetsion that this is pure theft. We respomded to your email 38 minutes after you contacted us, we provided the above proof of delivery and we have not heard from you since.
WE will contact you agin re the matter, howeber the content of your review makes no mention of the above timlimes & the documented events i mention. The parcel was delivered to your property
Assured of the best possible service & products at all times
The AromaromaUk team
Hi thanks for taking the time to leave us a review
Apologies it looks your order has been lost in transit. You placed your order at 19.24pm on Friday 22nd August and we sent your order out at around 10am on the Saturday morning .
We will double chcek your delivery address with you via email and then send you a replacment order out
Assured of the best possible service & products at all times
The AromaromaUk team
CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO THEIR ORDER CONFORMATION EMAILS AS WELL AS LEAVING A REVIEW, SHOULD THEY HAVE ANY QUERIES WITH THEIR ORDER.
THIS ENABLES US TO RESPOND AND FIX ANY ISSUES FAR QUICKER, AS THIS DELIVERY ISSUE HAS BEEN ON THE SITE FOR 3 DAYS BEFORE WE NOTICED IT ( THE REVIEW SITE DOES NOT ALWAYS AUTOMATICALLY FOREARD US THE REVIEWS )
Hi Robert
Thanks for taking the time to leave a review. We are howver a little puzzled as you have not contacted us directly about this directly , the first we knew was hwne we read your review.
WE always turn orders around very quickly; you ordered at 6-55am on Thurs 3rd August & we sent your order out the same day.
an attempt to deliver your Special Delivery parcel was made on Friday 4th August at 10-15am & again at 8-31am on Saturday 5th August. As there was no reply at the address a red & white " we missed you " card was left advisng of the process to rearrange delivery or collect from your local delivery office. As the parcel had been at the delivery office since Sat 5/8/23 the tracking shows that the parcel was held until this morning ( friday 25/8 ) and the parcel has now been retruned to us which we are likley to recieve within the next 7-10 days. We will issue a refund for you this evening.
Assured of the best possible service & products at all times
The AromaromaUK Team
GENERAL CUSTOMER NOTICE
** CUSTOMERS ARE REMINDED TO CONTACT US DIRECTLY BY REPLYING TO YOUR ORDER CONFIRMATION EMAIL SHOULD YOU HAVE ANY DELIVERY QUERIES OR QUESTIONS OF ANY KIND. WE ENCOURAGE CUSTOMERS TO LEAVE REVIEWS HENCE US PAYING THIS SITE TO HOST OUR REVIEWS, HOWEVER THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY SENT TO US. BY CONTAVTING US DIRECTLY ( AS WELL AS LEAVING A REVIEW ) THIS ENABLES US TO RECTIFY ANY ISSUES FAR QUICKER THAN JUST POSTING ON HERE.
CUSTOMERS ARE ALSO ASSURED WE NEVER DELAY SENDING ORDERS OUT, THEY ARE ALWAYS SENT OUT WITHIN 24 HRS & IN MOST CASES ON THE SAME DAY
Hi Tiernan
Thanks for taking the time to leave a review; however I am a little puzzled as you have not contacted us nor have we had your order returned to us. I have double chcked our inbox , spam/junk folders and cant find anything from you.
Reading this review is the first we knew of the situation - any orders returned to us we refund no quibble, thats good customer service someting we pride oursleves in.
We will contact you directly to progress the situation.
Assured of the best posible service & products at all times
The AromaromaUk team
NB
Customers are encourgaed to leave reviews by us, however we always ask customers to contact us directly should there be any issues, so that we can assist. It sounds like this situation has been festering and reading the review was the first we knew of it, we could have acted quicker had we been contacted .
“I’m sorry guys but that just was not Jungle Juice Black that I bought in that funny shaped bottle.
There was no kick, a very, VERY weak feeling, which left me extremely disappointed.”
Hi Neil , thanks for taking the time to leave a review
We dont manufacture product, we buy from suppliers / wholesalers .
A quick google has shown me numerous different designs of bottle/label for Jungle Juice on the internet. There must be several companies producing versions of Jungle juice.
We have lots of different brands on our website, maybe another brand may be better for you, as its very much an individual preference as to what people prefer.
We will however contact you directly to progress this
Assured of the bets possible service & products at all times
The AromaromaUk team
NB
We actively encourage customers to leave reviews, however its always a good dea to contact us directly as well by replying to your order confirmation email. The reason i say this is because we dont always get the reviews emailed to us, as indeed was the case with this one. Had we been contacted at the same time the review was left we could have dealt with it immediatley, wheras the review had been on the site for some 3 days before we noticed it - this is not a criticism of the customer in anyway, we have a great customer service record as the reviews show, but we cant fix anyhing a customer is unhappy about quickly if we are not aware of it & we very much pride ourselves in giving a dazzling customer service.
“A complete scam. Basically 3 bottles of what can only be described as heavily watered down rubbing alcohol. Shameful. Will be using my fairly large platform to warn others about your shame product”
Thanks for taking the time to leave a review
I can see you have left 3 reviews about this consecutively on the reviews site & that we shipped them to the other side of the world for you - i will copy this reply into your other reviews for completeness
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brands you chose were some of our best sellers, that doesn’t mean however that another brand may not suit you better. It is also possible that maybe Aromas are not for you, given that none of the 3 different brands where suitabe for you.
We will contact you directly to follow up on your review
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi Rafal
thanks for taking the time to leave a review & im pleased we have managed to fix this for you.
We provided the courier tracking that showed your order was delivered on 6th June & we progressed the issue with the courier as obviously the last thing we would do would be have customers having to chase the couriers with a delivery disput.
thanks for ordeing from us
assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of the UKs best sellers if not the best seller , that doesn’t mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
“The bottle consistently leaked leading to most of the product being wasted, the seal fell into the product and settled at the bottom making it unusable.”
Hi Ben
Sorry to hear this, we will contact you directly to resolve the issue
Assured of the best possible service & products at all times
Thanks for ordering from us
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review Wayne
We buy our range from various different manufacturers, The 2 brands you purchased where from differemt manufacturers , we will contact you directly to progress your review
Best wishes
The AromaromaUk team
