“Appalling. Order not arrived in 10 days after it was placed. Emailed to highlight this. Response was a link to Yodel stating order is in transit and this would be followed up. Still waiting for either order to arrive, new order to be sent or a refund. Would recommend this site is avoided!”
Hi Andrew
Firstly apologies for the issues with your delivery being lost by the courier
When I responded to your original email the reason I attached the tracking link ( as per the note in the accompanying email ) was so that you could see we had dispatched the order you placed on Sunday at 9-30am Monday when we dropped it at the courier's parcel shop ie we had sent the order out very quickly.
Now unfortunately after my initial response to your email on Saturday evening whilst I was out for a meal, I forgot to make a note for myself on my phone to check the tracking again Monday AM ( this was human error on my part APOLOGIES ). I explained that we have seen a few parcels recently appear not to move in the early days of transit and then change to " out for delivery ", hence me wanting to check on Monday AM as it was post 5PM saturday when we exchanged emails.
Again apologies I forgot to make a note to check the tracking on the Monday. Customers can be assured we always respond to emails even way past what may be considered as traditional hours & always follow up, on this occasion however this human ie myself dropped a clanger re checking the tracking again after weekend for the aforementioned reason. I am pleased however you picked up with my colleague whilst I was on holiday last week and that we issued a refund for you no quibble at all.
Thanks for contacting us
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review
Apologies for my delayed response I have been on holiday
We do advise on ordering that the courier option takes approx 3-5 working days to be delivered, so apologies that your delivery timeline was towards the end of this estimation. While it was within the timeline advised we appreciate you would have preferred a quicker delivery.
You placed your order at approx 8-30am Friday & we dropped your order off at the courier's ParcelShop an hour later 9-30am, so we did everything possible to ensure your order started its journey quickly after you placed your order with us.
Thanks for ordering from us
Best wishes
The AromaromaUk team
“Yes I put in an order of a mixture and on delivery there were one item missing.I emailed them and 3 days later the missing item was in my
Possession,a very good company with great after sales service”
“Brought three bottles of green extra strong not only did they burn the nose but were off ONE bottle I thought ok two was just unbelievable but to have three off after I paid £18 NEVER AGAIN!!”
