Thanls for taking the time to leave a review, however i think its only fair that I respond with the facts
Its completely unfair & untrue to say the parcel was not sent out.
You emailed us on 26/8 to say you had not recieved the parcel from the order that you placed on 18/8, we replied the same day, having checked the couriers tracking we could see that the delivery had stalled in trasnit, we offered to send out again that day or refund & you chose the refund option which we actioned the same day. Please be assured that we never delay sending orders out.
Having just checked the tracking again a few minutes ago I can see that the original parcel was obvioulsy found by the courier & they delivered it today Wednesday 4th September.
Apologies this delivery went wrong but you can see from the parcel tracking we sent the parcel out on Monday 19th August, clearly indicating we did indeed send the parcel out.
Apologies again that the delivery stalled , we responded very quickly after you emailed us offering to fix the issue or refund , you chose the refund option & we refunded immediately.
Please keep the products delivered today ie the original parcel sent on 19/8 as a gesture of goodwill. The delivery & associated tracking demonstrate without doubt we did indeed send the order you placed on Sunday 18/9 the very next morning Monday 19/9
Assured of the best possible service & products at all times
The AromaromaUk team
“4 of the bottles
I have opened have been very week and only lasted a week. 1
Had no strength at all when opened so. It sure if an old batch as usually rheu last a month kept on freezer so a lot of money on an order that’s been not much use
If you can let me know what can be done be cool as have ordered a few times
Thanks”
Hi Makala
Thanks for taking the time to leave a review
I have checked your order & you did not order any squirt - i have resent the order conformation so that you can see no squirt was ordered
Thanks for ordeing from us
Assured of the best possible service & products at all times
The AromaromaUk Team
Thanks for taking the time to leave a review
Apologies that your recent delivery did not go as planned with Evri. It is good that they use a fully tracked service as on the odd occasion a delivery may go wrong, both ourselves & the customer can see the parcels journey.
We have numerous delivery options to choose from & Evri is one of the options available & yes we do use Evri for the free delivery option as it is the best priced one. In complete fairness to Evri, whilst they tend to get a bad press on occaison, In my experience I can honestly say they are quicker & lose less parcels than the most well known delivery company in the UK. If your spend qualifies for free delivery & prefer not to use Evri, maybe do not chose the free delivery option & opt for either 1st or 2nd class. I apprecaite 1st or 2nd class will not be free delivery but is an option if you do not want to use Evri. I would give Evri a go again though for the reasons i mention above.
Thanks again for your regular custom, its very much appreciated & apologies the most recent delivery did not go to plan
Have a great bank holiday weekend
Assured of the best possible service & products at all tiems
“Hi guys great service
If anything, one feature I'd love is a rating on how long a brand lasts
I find poppers very weak and short lived in most cases these days , especially the cheapies
Thanks”
