“My order was processed then soon canceled without any explanation whatsoever. It would have been helpful to at least receive an email explaining if the item was out-of-stock or if shipments to the United States had been prohibited.”
Hi Jimmy, thanks for taking the time to leave a review
We will contact you drectly to progress for you
You should have received an email explaining what the issue was which i will follow up
Have a great 2023
Hi Peter
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
“Ordered from them and it didn’t arrive and was constantly changing the tracking from its arrived at your local depot to it’s took a walk magically. Don’t bother with them and I doubt they’re British too. Not with names like Piotr.”
I think its only fair that i repsond with a balanced update and provide a little more detail than your brief review
You placed your order on Monday 26th December Boxing Day & Tuesday 27th was a bank holiday also with no mail or courier collections meaning Wednesday 28th January was the first avaialble collection date for your order which is when we sent it out.
On Friday 30th January you emailed us saying " I WANT MY MONEY BACK I PLACED MY ORDER MONDAY MORNING AND STILL HASNT ARRIVED " not taking into account that the first 2 days of the week where bank holidays.
There had been numerous Royal Mail strike days in December that saw huge backlogs both with Royal Mail, that then saw millions of parcels sent via courier companies as was featured on the news almost daily reporting on delays . We used a premium service from a courier company and yes they like others had become a little bogged down with the pure volume of parcels they were handling. we did not delay sending any orders out. W/C 26th December saw most delivery carriers still working through huge backlogs of parcels in some areas of the UK
It was an aboslute joy to receive your rude & confontational emails acusing us of being "dodgy" and " are you even sure you sent the parcel " despite the courier tracking clearly showing we dropped it off at the parcel shop at 11-09am on Weds 28/12 - we packed your order on Boxing day.
We refunded your order on Sat 31st December. I can see that the parcel has since been delivered you have not contacted us to tell us this, however as they say every cloud.
As for your comments about nationality & someones name, well what can I say about this in the year 2022 !! The world evolves
-------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------
THANK YOU TO ALL OUR CUSTOMERS
We always dispatch customer orders very quickly usually the same day and all delivery companies are back to normal now and delvering super quick tihs week.
Thanks to our customers for all the great comments and support they continue to show us. December is always a challenging month in relation to delivery timelines and 2022 was the most challenging December the majority of online companies have ever expericend due to the logistics issues in the UK home delivery sector, even the big boys like M&S were affected & had banners on their website advising of tranportation delays. Any delivery delays were not down to us, we bust a gut to get orders sent out the same day they were placed. Additionally we spent hours and hours often in the early hours of the morning supporting custmers with delivery timeline enquiries.
We are a small compnay please be nice to us we will alawys be nice to you !!
Have a great 2023 everyone
Assiured of the best possible service & products at all times
The AromaromaUk team
Hi Paul
thanks for the great review - we are only a small company and we go that extra mile to satisfy custmers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Michael thanks for taking the time to leave a review
We dispatched your order on 21st December and the courier tracking which you should haave automatically received updates of via email shows that your order was delivered on Friday 23rd December.
We will contact you directly to progress the matter and get the GPStracking from the courier company.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk Team
“Very efficient order and delivery process. We had a mixed pack of 5. All I can say about the products is.... stick to Liquid Gold as the others have much less GO!”
thanks for your review
years ago Liquid Golds slogen was WHEN YOU KNOW YOU DESERVE THE BEST
assured of the best possible service & products at all times
Best Wishes
The AromaromaUk team
Hi jamie
Thanks for your review which we have alreay dealt with for you via email.
As with all orders we send out the same day, we sent your order on Weds 20th December, we used an alternative premium courier service due to the Royal mail delays and as per the tracking link we sent you unfortunately they appear to hve lost the order. This is very dissapointing when the tracking shows quite cleraly we sent your order out without delay
Thanks for ordering from us and the replacemnt order should be with you soon
Assured of the best possible service at all times
Best wishes
The AromaromaUk team
Hi Vincent, thanks for your review
You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days .
We sent your order out the same day you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) ie Tuesday 20th December (as per the tracking link provided when you placed your order ) . Today Fri 6th January is the 9th Working day since we sent your order. please keep checking the tracking link we senT you and it will show when the order arrives in your country - please note it will not update again until it arraives in your country and clears customs.
Hopefully this detailed explanantion along with the tracking link we sent you that shows we sent your order out within a few hours of it being placed & reassures you its on its way. Unfortunately we cant influnece uK strike action or public holidays when there is no transit of goods
Your order i would expect should be with you within the next week, the weather in your country is some 20 degress warner than the UK
Assured of the best possible service at all times
Best wishes
The AromaromaUk team
Thanks for taking the time to leave a review
You may not be aware as you are based in Europe but there has been substantial strike action by UK Royal Mail that was in force at the time you placed your order. The tracking details show when we dropped the order at the post office & when it left the UK. If you refer to the tracking link sent via email shortly after you placed your order 21.45pm uk time on 18/12/22 , you will see the order is now in your country and awaiting customs clearnce
We will email you privately and send you the tracking link again
Thanks for ordering from us and im sure you will apprecaite delays in transit caused by UK strike action and various public holidays over Christmas & New Yeear are entirely out of our control. the great thing about parcel tracking is that customers can see how quickly we send orders out. Great to see the parcel is in your country now
Assured of the best possible service at all times
The AromaromaUK team
Thanks for your review , similar to other reviews above from overseas customers
GREAT TO SEE FROM THE TRACKING WE SENT YOU WHEN YOU PLACED YOUR ORDER THAT YOUR PARCEL WAS DELIVERED ON SATURDAY 31st December
You are based on the other side of the world and in normal circumstances ( outide of Christmas bank holidays & strile action in th UK ) the APPROXIMATE timeline for delivery to your country is 14 working days and on this occaison you order was delivered within that time period. Had it not been for Chritmas public hilidays both in the UK & your country the parcel may have arraived soomer
We sent your order out shortly after you placed it ( WE ALWAYS TURN ORDERS AROUND VERY QUICKLY ) as per the tracking link provided when you placed your order . Today Friday 6th December i can see it was delivered on New Years Eve - just in time !!
Assured of the best possible service at all times - thanks for ordering from us
Best wishes
The AromaromaUk team
“Excellent service, my first order got lost in transit and after contacting provider they’ve send replacement .
Great stuff guys, will definitely use them again”
Hi Maciej
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Duarte
Firstly apologies for my delayd response
Great when we caught up to hear you have now got your order
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
thanks for taking time to leave a review
we communicated regualrly in relation to your delayed order - we sent out the same day it was recieved as the couriers tracking provided clearly shows - unfortunatelly the tracking stopped updating and it looks like in the christmas chaos of millions of additional parcels going through courier networks that would have usaually gone via royal mail, they lost your single bottle order, this can sometimes happn as the parcels for a one bottle order are quite small. We offered you the opportunity of resending the order or a refund as we pride ourselves on great customer service, its so dissapointing when we bust a gut to send orders out the same day they are plaaced & then a delivery partner lets us both down - another benefit of tracking is that you can clearly see how quickly we dispatched the order.
Assured of the best possible service at all times
Have a great 2023
The AromaromaUk Team
Hi James
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Satish
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Rob
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
