Hi Natalie
thanks for the great review, apologies for our packing error ( we may need replacing with Robots 😂 )- we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Philip
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Stephen
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Stewart
Please check your email inbox/junk/spam folders for an email sent from us at 18.57pm the same day ypu placed your order 3/12/22. Your order was not completed/ paid for hence our email to you advising the same.
We would be more than happy to receive another order form you.
Assured of the best possibe service & products at all times
The AromaromaUk team
“Was so easy to order and got a confirmation straight away, delivery was good and on time, very packaged and I am very happy repeat customer and will definitely use them again.”
Hi John
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Kakha
Thanks for taking the time to leave a review and apologies your order was not delivered quite as quickly as we both would have liked
Unfortunately the Royal Mail strike action in December, often 2 days a week, saw courier companies processing millions of additional items within their networks that would have usually gone via Royal Mail. Our delivery timeline of 1-3 days is only an approximate guide of the timeline, in fairness, this is usually quite accurate with the odd exception & given the activity in the UK parcel delivery sector in December it just wasn't possible to project an accurate timeline to any degree.
The benefit of the Couriers tracking system is that it clearly shows the order you placed on Sunday we sent with them on Monday at 7-37am ie we did not delay. Unfortunately, the parcel was delayed in transit mid-week due to the millions of extra parcels in their network as was featured on the news almost daily and was not delivered until Saturday. We used the same courier as M&S who also encountered delays, no company or website was spared and I appreciate your frustration and dissatisfaction, as we felt the same and we could not influence it or change it in any way.
The good news as I write this reply on 14/1/23 is that this week we have seen some normality in the home delivery sector, with the 3 companies we use for deliveries all delivering far quicker than in December, many parcels have been delivered the next day when sent on a standard delivery service.
Apologies again for the delays we all suffered in December as consumers from the delivery companies as i experienced delays similar to yours for purchases I made online so fully appreciate how annoying it is.
thanks for ordering from us and its great for us to be able to update you that we commence the year with much-improved service from the delivery companies. We can't improve on the time it takes us to send orders out im afraid as we are quicker than lightning!!
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
“I ordered twice from Aromauk but both times there products were not to expectations. Bottles have gone weak and filthy breath smells off bottles. Very upset. I have ordered one more time so they can verify their products one more time. I hope they improve with quality.”
Hi Vincent
thanks for leaving a review however i am somewhat puzzled. You placed an order on 30/11 which is still in transit to you at the other side of the world; prior to this it was June 2021 ie 18 months ago when you last ordered, so if your review is from products ordered 18 months ago then its fair to say they may no longer be at their best !! or is todays review your memory of 18 months ago - im not reaaly sure.
We have many regular customers in your country whom re order time & time again and we have had no quality issues reorted to us. Your order from 30/11 has 10 different brands ordered from numerous manufacturers so it will be interesting to see how you get on with them.
assured of the best possible service and products at all times
Have a great Christmas
The AromaromaUk team
“Fast and efficient service providing a quality product that does exactly what they should do.
I will definitely be purchasing from them again and would not hesitate to recommend them to like minded friends.”
thanks for taking the time to leave such a great review
Its great to hear your comments, at a time when the UK parcel delivery network is throwing us & most other online retailers including M&S many challenges. We dispatch orders the same day they are received to ensure we give a great service.
thanks again for your review and have a great Christmas
The AromaromaUk team
“Easy to use service, only thing when i ordered bill came to over £30-00
Said you got free bottle of poppers on orders over £30-00
But only got what i ordered”
Hi Stephen
thanks for taking the time to leave a review and for you repeat custom - its much appreciated
You had a discount code emailed to you that needed to be entered at checkout as per the detail at the top of the Eflyer
We will contact you diretly to fix this for you
assured of the best possible service & products at all times
Have a great Christmas
The AromaromaUk team
thanks for taking the time to leave a positive review its much apreciated
assured of the best possible service & products at all times
have a great Christmas
The AromaromaUk team
Hi Paul, thanks for taking the time to leave a review
great to see you had a speedy delivery. We do not delay sending orders out we send them out usually the same day they come in.
Given the considerable mess the UK parcel delivery network is in currently, with so many strike days & the courier companies handling millions more parceals switched in that would normally have gone by Royal mail, its great to see so many of our customers having a positive experience.
Thanks again for ordering from us and have a great Christmas
The AromaromaUk team
Thanks for taking the time to leave a review
With you being at the other side of the world its great to hear you have receive the order
thanks for shopping with AromaromaUk
