Hi William
Thanks for taking the time to leave a review. You purchased 2 different best selling brands totalling several bottles, so its a little unusual for all of them not to open.
The caps are childproof safety caps, if you push the cap down as you twist it the bottle shpuld open. Should you still have a problem please contact us on info@aromaromauk.co.uk or by replying to your order confirmation email
Assured of the best possible servcice & products at all times
Best wishes
The AromaromaUk Team
Hi Valery.
Thanks for taking the time to leave a review & apologies your parcel appears to have been damaged. Ss you have not contacted us directly we were unaware until reading your review that there has been an issue.
Im puzzled at the package being poorly wrapped as given you ordered 2 x 5 packs, each 5 pack will have been securely wrapped in tape & cardboard & both parcels sealed in a tightly wrapped Poly Bag. i can only think its been damaged in transit, as you can see most of the reviews comment on how well packed our orders are. Humans can however make mistakes , so apologies if indeed it was our fault
We will contact you directly to look at replacing the 2 bottles that appear to have leaked.
Assured of the best possible service & products at all times
The AromaromaUk team
GENERAL CUSTOMER NOTICE
WE ASK CUSTOMERS IF THEY ARE LEAVING A REVIEW IN RELATION TO AN ISSUE WITH YOUR ORDER, THAT YOU ALSO CONTACT US DIRECTLY BY REPLYING TO THE ORDER CONFIRMATION EMAIL. UNFORTUNATELY THE REVIEWS ARE NOT ALWAYS AUTOMATICALLY EMAILED TO US & IN THIS CASE, THE REVIEW WAS LEFT 3 DAYS AGO, HAD WE BEEN CONTACTED DIRECTLY 3 DAYS AGO WE COULD HAVE RECTIFIED THE ISSUE SOONER. THIS IS NOT A CRITICISM OF YOU THE CUSTOMER, RATHER WE ARE KEEN TO ENSURE EVERYONE HAS THE PREFECT CUSTOMER EXPEPERIENCE & WE CAN RESPOND FAR QUICKER WHEN WE ARE AWARE THERE HAS BEEN AN ISSUE
“Don't know its not arrived yet. Yodel courier is less than helpful in tracking any delivery and I am not sure why it is used at all. Royal mail works far better, if i order before 12 noon I can almost guarantee I will receive the delivery by 1st class post the next day. Yodel take far longer !!”
Thanks for taking the time to leave a review
As per our email comms, great to see that you have recieved your parcel. We never delay sending orders out with most being sent out the same day the orders are received.
Our free delivery service on orders over ÂŁ20 is indeed via YodelDirect. Should you require delivery by another method please select from the options at checkout, noting the only free delivery option is courier, so the other options are chargable as shown at chcekout.
Thanks for your repeat custom
Assured of the best possible service & products at all times
The AromaromaUk Team
Thanks for taking the time to leave a review
The tracking is showing that Canada Post delivered your order on 16th November - we sent you the tracking details & link the same day ypu placed your order
we will email you directly to progress this with you
assured of the best possible service & products at all times
The AromaromaUk Team
Hi Paul
Thanks for taking the time to leave a review
Sincere apologies your order was incomplete, this was human error on our part - apologies
You contacted us at 12-27pm on 15/11/23 _ we sent out the missing item at 3-30pm the same day you contacted us, so you should have recieved this by now
WE will contact you directly by email to progress this for you - again apologies for our packing error
Assured of the best possible service & products at all times
The AromaromaUk team
“Items arrived well packaged but still leaking from one of the bottles. No email confirming order or dispatch. Just felt it was all a bit poor. Done know whether I could say that my order arrived on time as I wasn’t sent anything to know when to expect it”
Hi Lee
Thanks for taking the time to leave a review, as you have not contacted us directly re a leaking bottle we were unaware until reading the review. We will contact you directly in order to progress the leaking bottle. Leakers are quite unusual, albeit there can be the odd one, which wouldnt have manifested itself when we packed or we would have replaced it with another bottle.
Just to reassure you, we never delay sending orders out. When we have completed the order we send out an order confirmation email which you received @ 13.42 9/11/23 - you placed your order at 12.08pm the same day. AS you had chosen the YodelDirect delivery option, unfortunately the courier had already collected that day, so your order was sent out with the courier first thing Friday 10th November & delivered on Monday 13th November, which is about average for YodelDirect.
We will contact you now by direct email in relation the the leaking bottle.
Assured of the best possible service & products at all times
Thanks for shopping with us
The AromaromaUk team
