Hi Tiernan
Thanks for taking the time to leave a review; however I am a little puzzled as you have not contacted us nor have we had your order returned to us. I have double chcked our inbox , spam/junk folders and cant find anything from you.
Reading this review is the first we knew of the situation - any orders returned to us we refund no quibble, thats good customer service someting we pride oursleves in.
We will contact you directly to progress the situation.
Assured of the best posible service & products at all times
The AromaromaUk team
NB
Customers are encourgaed to leave reviews by us, however we always ask customers to contact us directly should there be any issues, so that we can assist. It sounds like this situation has been festering and reading the review was the first we knew of it, we could have acted quicker had we been contacted .
“Iām sorry guys but that just was not Jungle Juice Black that I bought in that funny shaped bottle.
There was no kick, a very, VERY weak feeling, which left me extremely disappointed.”
Hi Neil , thanks for taking the time to leave a review
We dont manufacture product, we buy from suppliers / wholesalers .
A quick google has shown me numerous different designs of bottle/label for Jungle Juice on the internet. There must be several companies producing versions of Jungle juice.
We have lots of different brands on our website, maybe another brand may be better for you, as its very much an individual preference as to what people prefer.
We will however contact you directly to progress this
Assured of the bets possible service & products at all times
The AromaromaUk team
NB
We actively encourage customers to leave reviews, however its always a good dea to contact us directly as well by replying to your order confirmation email. The reason i say this is because we dont always get the reviews emailed to us, as indeed was the case with this one. Had we been contacted at the same time the review was left we could have dealt with it immediatley, wheras the review had been on the site for some 3 days before we noticed it - this is not a criticism of the customer in anyway, we have a great customer service record as the reviews show, but we cant fix anyhing a customer is unhappy about quickly if we are not aware of it & we very much pride ourselves in giving a dazzling customer service.
“A complete scam. Basically 3 bottles of what can only be described as heavily watered down rubbing alcohol. Shameful. Will be using my fairly large platform to warn others about your shame product”
Thanks for taking the time to leave a review
I can see you have left 3 reviews about this consecutively on the reviews site & that we shipped them to the other side of the world for you - i will copy this reply into your other reviews for completeness
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brands you chose were some of our best sellers, that doesnāt mean however that another brand may not suit you better. It is also possible that maybe Aromas are not for you, given that none of the 3 different brands where suitabe for you.
We will contact you directly to follow up on your review
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
Hi Rafal
thanks for taking the time to leave a review & im pleased we have managed to fix this for you.
We provided the courier tracking that showed your order was delivered on 6th June & we progressed the issue with the courier as obviously the last thing we would do would be have customers having to chase the couriers with a delivery disput.
thanks for ordeing from us
assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review
We buy our range from various different manufacturers, maybe try another brand next time if the one you ordered was not to your liking as another brand may hit the spot better. The brand you chose was one of the UKs best sellers if not the best seller , that doesnāt mean however that another brand may not suit you better.
Best wishes
The AromaromaUk team
“The delivery driver chucked the package over a 6foot fence in to my back garden wear it sat in the wet grass for 5 days before I found it, driver didn't even think to knock on the door or leave a note as I was home all day the day it was "delivered"”
Thanks for taking the time to leave a review
Apologies for the poor service from our delivery partner, this should not have happened - we will pick up with them about this in an attempt to ensure this sort of thing does not happen to any other customers.
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
