Thanks Andrew for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service
Thanks for ordering from us
Assured of the best possibe service & products at all times
Best wishes
The AromaromaUk team
Thanks for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service.
Packaging is very important, our parcels are always discrete just with the customers name & address on - nothing else. We ensure they are extremely well packed also, as the last thing we want is the parcel & its contents getting damaged.
Thanks for ordering from us
Best wishes
The AromaromaUk team
Hi Thanks for taking the time to leave a review
The tracking details which should have automatically been emailed to you, show that your order was delvered on Sunday 15th January at 15.48pm
We will contact you directly to progress this with you
Assured of the best possible service & products at all times
Best wishes
The aromaromaUk team
Thanks for leaving the great review
Maybe only 3 words but 3 great words !! WOW its great you think this about us
We do our utmost to send orders out quickl, packed well & discretely packaged
We also support our customers if any of our delivery partners let us down
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
“Thankyou for giving me the customer service the local currier couldn’t. Was very impressed with the way they handled a missing package. Gave me the confidence that these guys will go that extra mile when it’s needed. Cheers”
Matthew Thanks for taking the time to leave a review
WOW what a great review THANK YOU
We honestly try and ensure we get most if not all orders sent out the same day & do our utmost to support if there are any delivery issues – not always easy, particularly around periods of strike action, as this then impacts courier companies when they see millions of extra UK parcels sent with them that would usually go via the mail system.
December was indeed perhaps the worst year ever for delivery issues as a result of the knock on effect of the Postal Strike; I genuinely think we had more parcels to chase in December than the whole of 2022, as did any organisation sending parcels !! Your patience & understanding was very much appreciated.
Things are sort of back to normal now which is a huge relief - im confident if you order from us again, this time the delivery will go without a hitch !!
Thanks again your kind words mean a lot to us, its nice to be appreciated
Thanks for ordering from us
Best wishes
The AromaromaUk team
Public Reply
Thanks for taking the time to leave a review
When you first contacted us via email last Thursday we immediately responded , im not sure if you placed your review before you contated us maybe
Shortly after your order was processed ( 10/1/23 6-17am UK time ) we sent you an email with the tracking details on as we do all international customers so they can check on progress - perhaps check your inbox/junk/spam folders . The tracking shows we dropped your order at the Post office the same day you placed your order - we are very quick you know !!
We will contact you dierctly via email to progress your review, as due to the Royal Mail Cyber Attack pracels in their system that had not yet left the country the tracking was purposely not upating. The good news is that Royal Mail are working through the backlog and have been for around a week so hopfully your parcel should be in your country soon, albeit i do not think the tracking will update agin until it arraives at customs in your country
Assured of the best possible service & products at all times
The AromaromaUK team
Thanks for takaing the time to leave a review
Since leaving the review i can see from the courier tracking your order has been delivered. The tracking clearly shows we dropped your order off at the ParcelShop att approx 10am the next morning and you placed your order around 11-30pm the evening before.
Im not sure what caused the courier delay, thanks for your patience & understaning - we always turn orders around super quick
assured of the best possible service at all times
Best wishes
The AromaromaUK team
“Grate service, after putting order revived products in couple of days. Thank you for quick response to queries and advice on which is the best. Definitely will use aromaromauk in the future. Very reliable”
“These poppers are dogshite lately… nothing like how they used to be… I want something that’s gonna blow my head off and make me lose inhibitions.. these just don’t hit me at all”
thanks for taking the time to leave us a review
Im a little puzzled at your review as you have not made contact with us, the first we knew that you had not recieved your parcel was when I read it just now. The courier tracking shows that your parcel was delievered on 2nd January, you placed your order on Friday 30th December after 5pm & you should have recieved several emails from the courier saying they had the parcel and again on delivery day saying it was out for delivery.
The quickest and best way for customers to progress any delivery issues is to contact us directly by replying to the order confirmation email, we reply to ALL emails and have a great track record of rectifying any delvery issues .
We will contact you directly now to progress.
assured of the best possible service & products at all times
thanks for the great review - we are only a small company and we go that extra mile to satisfy custmers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Thanks for taking the time to leave a review Simon
We were unware until you left your review there was an issue, as you had not contacted us directly & the courier tracking showed your order was delivered on 30th December.
We have contacted you directly to progress the issue and am pleased to say we have resolved it.
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
