Hi thanks for taking the time to leave a review
We emailed your the International Tracking Number 2023-01-30 at 14:02 a few hours after you placed yor order, perhaps it is in your spam/ junk folder maybe ? We will email it to you again now.
The tracking shows we dispatched your order the same day you placed it ie 30th January - we do not delay in sending orders out we turn them around very quickly.
We will contact you directly providing the tracking number again
Customers are reminded the quickest way to progress any enquiries is to contact us directly; that is not to say you cant leave a review, of course you can thats why we pay to subscribe to this site, however reviews are not always automatically emaailed to us and i can see this review was placed several days ago, whereas if a customer emails us we reply witinn a couple of hours if not sooner.
Assured of the best possible service & products at all times.
The AromaromaUk Team
Thanks for the GREAT REVIEW
We do our best & genuinely as a small company try & ensure we always give a great service.
Packaging is very important, our parcels are always discrete just with the customers name & address on - nothing else. We ensure they are extremely well packed also, as the last thing we want is the parcel & its contents getting damaged.
Thanks for ordering from us
Best wishes
The AromaromaUk team
Hi Peter
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Paul
thanks for the great review - we are only a small company and we go that extra mile to satisfy custmers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
“Very efficient order and delivery process. We had a mixed pack of 5. All I can say about the products is.... stick to Liquid Gold as the others have much less GO!”
thanks for your review
years ago Liquid Golds slogen was WHEN YOU KNOW YOU DESERVE THE BEST
assured of the best possible service & products at all times
Best Wishes
The AromaromaUk team
Hi John
thanks for the great review - we are only a small company and we go that extra mile to satisfy customers, so its great when this is recognised - it genuinely means a lot to us - THANKS
Assured of the best possible service & products at all times
The AromaromaUk team
“Received product in Canada on 1 Nov, but Canada customs is either short staffed or swamped so product wasn't released to me until 14 Nov. Ordered three different products and one caught my attention "Amsterdam". The marketing scheme is "ultra strong" but doesn't live up to that so don't bother with that purchase.”
Thaanks for taking the time to leave a review
Obviously the customs delay in your country was entirely out of our control as im sure you will apprecaite, neither yourself or we could have anticpated this.
Amsterdam is one of our best selling products and usually gets good reviews sorry it was not to your liking
Assured of the best possible products & service at all times
The AromaromaUk team
Hi Rik thanks for taking the time to leave a review.
We posted your order at around 9-30am on 17th August approx 2 hours after you placed it as we pride ourselves on turning orders around very quickly.
In recent weeks even before the Royal Mail strike action we have found that first class post has been considerably slower than historically it has been in the past, on occasion taking almost a week to be delivered and other times next day - there is no consistency whatsover. We are consistent however in spending orders out very quickly after they are received.
If any customer wants an express delivery ie the next day, we do offer the Special Delivery option which is very popular & should they not deliver the next day we can refund the special delivery cost.
Thanks for shopping with us
The AromaromaUk team
