Hi simon, thanks for taking the time to leave a review
Unfortunatley as you have not contacted us directly we were unaware you have had an issue
It seems strange indeed that out of 8 bottles there was an issue with every one, particularly as they are not all made by the same manufacturer
We will contact you directly in order to progress your review
Assured of the best possible service & products at all times
The AromaromaUk team
Hi Kieran
Thanks for taking the time to leave a review.
Just to confirm you placed your order at around 6pm on Thursday 19th September & we posted out at around 11am the next morning Friday 20th September. We never delay sending orders out as our many positive reviews will show.
I can see that you emailed us at around 5pm on Sunday 29th Sept , unfortunatley it looks lke we dropped a clanger & did not flag the email for follow up as having checked our sent box we did not reply to your email .
SINCERE APOLOGIES WE DROPPED A CLANGER & MISSED REPLYING TO YOUR EMAIL - this was human error on our part
We will contact you directly this evening & fix this issue at pace
Thanks for ordering from us
Assured of the best possible service & products at all times
The AromaromaUk team
“Very good service. Unfortunately I won't be purchasing anything more though because of the type of nitrate used.
I think I understand correctly that it's just the way the law is in the uk. But I will say it has always been packaged well and arrived in New Zealand quickly. Appreciate it”
“The poppers I brought was as disscribed, i have tried the buzz and the seed ones, and was more than, well inpressed ❤️. Packaging was very good, and the delivery was quick as well, i was well inpressed again!! I will definitely be buying from u again very soon lol!! Its a thumbs up all round from me👍”
“Aromaromauk are reliable, very well priced and really easy to use.
I’ve bought two lots of items from them, and was tremendously happy with both. Will definitely use them again.”
Thanks for taking the time to leave a review
However as you have not contacted us about it, we couldnt possibly know that this had happened
We will contact you directly in order to fix this
Assured of the best possible service & products at all times
Best wishes
The AromaromaUk team
“Great selection of products and a reasonable service. I say reasonable because I was hit with import tax bill of 25 pounds even though I had spent near 200 pounds on product. There is no selection of shipment everything goes Royal Mail hence certain countries will hit you with the tax making my product more expensive. They need to look at their shipping possibilities and offer a better customer service.”
““Good products, generally good stock levels. Reasonable prices. Very occasionally shortages do happen, but seem to be sorted out quite quickly and the customer ends up getting what is needed. Usually it is very fast, no problem. Good information, and support.”
