Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Depot sent out totally inferior timber that was on the website as joinery quality and then expect me to stand the expense of returning it for a refund. DO not reply to emails promptly seems as though if you do not have an 100,000 pound order they have a very poor service attitude. buyer beware go to b and q”

Helpful Report

Posted 8 years ago

“Ordered timber online. Contacted us quickly with delivery date. Delivered as promised. Usual efficient service. Thankyou. Graham Bowley.”

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Posted 8 years ago

“I ordered some lengths of timber online and was helped by the friendly, efficient staff when I collected it. I would happily recommend the company.”

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Posted 8 years ago

“Nothing I wanted was stocked. Should not have been on the site for sale.”

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Posted 8 years ago

“Quick delivery, well priced and good timber.”

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Posted 8 years ago

“excellent service speedy delivery”

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Posted 8 years ago

“The price was decent, the quality looks good, and the delivery guy was pleasant and helpful. The only down side was that it took a week to arrive.”

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Posted 8 years ago

“Still not received the doors which we ordered and no confirmation on any delivery date.”

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Posted 8 years ago

“I cannot fault the service I received from the Reading branch of Laver the staff in branch as well as the delivery driver are a credit to the company and I would not hesitate to use them again.”

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Posted 8 years ago

“Got the wood I wanted when I wanted it. Good service would recommend.”

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Posted 8 years ago

“Easy site to order through, Good quality wood delivered, on time, to expected standard. Will use Laver again”

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Posted 8 years ago

“I ordered timber on a Tuesday for a Friday delivery. As this was urgent I rang again Thursday to make sure the delivery was allocated. I was assured it would be with me Friday. On Friday after waiting until 3.30pm I again rang up and was told the driver was about 1 hour away from me. At 4.50pm I again rang and was told the driver had returned to the depot without delivering my goods I had my builders booked for Saturday morning which did not go down very well. I was then promised first delivery Monday ,didn't happen and at 3.30pm finally got my timber.”

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Posted 8 years ago

“The product looks adequate from the data on the internet but it is not available to examine.”

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Posted 8 years ago

“Excellent delivery service, good prices”

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Posted 8 years ago

“The prices were OK, the planned delivery date was good, the driver that turned up was very good. It's a shame that the driver on the previous days round had forgot to put my load on their truck!”

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Posted 8 years ago

“wood was available and brought to my car without any problems. the availabilty of being able to have the wood cut to manageable sizes is a great bonus.”

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Posted 8 years ago

“Over 5 days since order. Still waiting on delivery date. No communication.”

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Posted 8 years ago

“The collection depot is closed on weekends. Fine if you are in the trade and you can call in between jobs but hopeless if you are a weekend DIY enthusiast. By the time I finish work in the evening you are closed! You are also closed all weekend! PLEASE STATE ON YOUR WEBSITE THAT THIS SERVICE IS NOT FOR THE GENERAL PUBLIC!”

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Posted 8 years ago

“Ordered 13 oak internal doors same brand and style. 5 delivered ok, 2 delivered were the wrong style, remaining 5 delivered were water damaged so altogether 7 not accepted and returned. Reported on the day to the branch but heard nothing since about when I can expect the remaining 7 doors.”

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Posted 8 years ago

“Great service, they confirmed order over phone, delivered quickly and friendly driver. Will use again next time I need wood, thanks!!”

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Posted 8 years ago

Arnold Laver is rated 4.0 based on 584 reviews