Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered fence replacement boards on line and they were delivered on the given time by a very helpful driver. I did find the £30 delivery charge excessive on a £100+ order for the distance transported just over a mile and half.”

Helpful Report

Posted 4 years ago

Thanks John, we will review the delivery charge with the relevant Transport Manager at the depot in question.

Posted 4 years ago

“Excellent service, arrived on the date agreed and nice and early in the morning! Great customer service and will order again!”

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Posted 4 years ago

Thanks Mark

Posted 4 years ago

“Good product. Delivered on time. I would use them again.”

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Posted 4 years ago

Thanks David

Posted 4 years ago

“Good quality materials as per specification, arrived on time; I would use Timberworld again.”

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Posted 4 years ago

Thanks Mark for the review!

Posted 4 years ago

“Good products, well priced. Lovely delivery man who unloaded the timber where I asked. One improvement would be some way of knowing, even roughly, what time of day to expect delivery as I was up and ready from 7am as I didn't know when it would be.”

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Posted 4 years ago

Thanks and we are always looking to improve our delivery slot service

Posted 4 years ago

“satisfactory and friendly service”

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Posted 4 years ago

Thank you Robin, we hope to serve you again soon.

Posted 4 years ago

“Ordering was quick and easy time stated delivery poor”

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Posted 4 years ago

Thanks Neil, we will check with the depot in question as to why the delivery was poor. Apologies about that.

Posted 4 years ago

“Purchased 5 x 1 planed redwood. 150m of it. Arrived quickly and timber was good quality. Hardly any wastage. Very happy with the purchase and with Laver.”

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Posted 4 years ago

Thanks Alan!

Posted 4 years ago

“Order was spot on, delivered on time at an excellent price by a helpful/friendly driver. Thought the delivery charge was a bit steep for the value of the order but Laver's will know their costs!”

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Posted 4 years ago

Many thanks Bill!

Posted 4 years ago

“The person who was to help me move the timber sheets failed to turn up. The driver kindly helped. I offered him a tip but he wouldn’t accept it. He said with a smile I’m just doing my job. Look after him good staff are hard to come by. The timber sheets are excellent”

Helpful Report

Posted 4 years ago

Thanks Gary for this! Glad our driver could assist.

Posted 4 years ago

“Although the delivery was short an error by the delivery driver Laver excelled in putting the order correct total faith ordering in the future”

Helpful Report

Posted 4 years ago

Thanks Keith and apologies on delivery error. Best Regards!

Posted 4 years ago

“True to their word, gave me a delivery date and stuck to it.”

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Posted 4 years ago

Thanks Robert!

Posted 4 years ago

“Great and friendly service!! Excellent goods with good price's and delivered on time!!”

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Posted 4 years ago

Many thanks for this 5 star review!

Posted 4 years ago

“Excellent”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Straightforward to place order. Delivered promptly on the day agreed.”

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Posted 4 years ago

Thanks Michael for the positive review!

Posted 4 years ago

“Was promised a delivery on three separate occasions and it never turned up .At least my refund was quick”

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Posted 4 years ago

Good morning Mr Lock, sincere apologies that you had issues with your online order. I will investigate further and come back to you with an update as to what the issue was. Thanks, Ben

Posted 4 years ago

“Wood good quality but the Comms were v poor. I had to chase them for delivery times.”

Helpful Report

Posted 4 years ago

Thanks Dave, we will investigate this with the relevant branch. Apologies you were not kept fully informed about delivery times. Thanks

Posted 4 years ago

“Staff and delivery drivers great! Very nice, helpful people. BUT... I've purchased a great deal of decking boards this summer and the quality has gone down hill with each delivery. My last delivery was the worse. I purchased 42 x 3.8m boards, and they were not just wet, they were soaking! twice the weight they should be! plus some were split, the worse one I've sent a picture of. Some had big chunk out of the edges, and one board was actually rotten! Not good”

Helpful Report

Posted 4 years ago

Good afternoon Susan, Thanks for the review and apologies some of the decking was not in the condition we would expect to be delivered to our customers. I will investigate with the branch that delivered this and come back to you shortly. Many thanks

Posted 4 years ago

Hello Susan, the branch manager will make contact with you directly on this matter. Many thanks, Ben

Posted 4 years ago

“A very efficient service”

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Posted 4 years ago

Thanks Roger!

Posted 4 years ago

“Great service as always. Timber good quality. Always willing to help”

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Posted 4 years ago

Thanks Geoff!

Posted 4 years ago

Arnold Laver is rated 4.0 based on 584 reviews