Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 585 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

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“Good value for money. Delivered when it was stated to be.”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“The service I received was nothing short of excellent. I placed order online and then dealt with local depot in Hull. The staff were very helpfull and even added to my order the day before delivery in Easter week. Will definitely use again.”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“Clear and easy to use website - excellent pricing - easy order placement with follow up call on confirmation of order. Confirmed and agreed a delivery date and delivery on time as as expected. Simple and efficient!!”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“having ordered after 6pm on the 8th I expected delivery sooner than the 16th. The delivery note had the wrong postcode for my address and the mobile telephone was too small print for me to read easily and was incorrect. I did not receive a phone call within the 2 days and had to ring up myself which I will be charged for. I was informed the driver would ring to give me an more accurate time of delivery but the mobile number was wrong and the land line was not on the delivery note”

Helpful Report

Posted 10 years ago

We apologise for the problems you had with your order and delivery. We will look into this for you.

Posted 10 years ago

“I ordered timber during the weekend on line for collection at Reading and paid using a credit card. I was phoned on the following Monday to say the timber I ordered was not in stock and would not be available for 3 weeks. I cancelled the order and hope that I have not been charged. Good marks for a prompt phone call, poor marks for advertising timber not in stock.”

Helpful Report

Posted 10 years ago

Apologies that the timber you required wasn't in stock, but stock levels at individual depots fluctuate and are not directly linked to the website. Should an item be out of stock, we endeavour to offer an appropriate replacement if acceptable.

Posted 10 years ago

“First time I have ordered timber online and Lavers made it a great experience, even helping me out of a snag when I mis-ordered the wrong size. Its extra customer care like that which makes the difference for me. My order was delivered on the day no problem. Very happy. Thanks.”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“Very good value compared to other quotes I had received online. Found collecting the order at the depot slightly confusing, but I think it wasn't helped by the fact that I turned up at closing time, I think I must have got the wrong time on the phone. Was impressed that my order was still processed and cut to size and brought to my car, even though the guys were clearly about to go home though.”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“good service prompt delivery.”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“The product was of very good quality,very prompt delivery and arrived on the stated day.”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“Great service, very easy company to deal with,”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again in future.

Posted 10 years ago

“I am still awaiting my delivery from Laver. I am sure when the products arrive they will be good and the price was very good compared to other places online. However I did have some issues with delivery. Delivery was arranged for a week ago, the driver arrived and to be fair did have to wait 20 minutes as my wife had to take my little boy to the doctors last minute, however when she got home the driver refused to offload the truck as he said it "wasn't his job to unload" and refused to, he then said he would'nt let my wife unload. I had to phone to rearrange and the lady I spoke to was very friendly and kindly rearranged and said it says in the small print online that they don't unload however it actually states: "We may also require assistance, at the time of delivery, to off-load your products, due to the size and or weight of the goods". It was timber decking I ordered so not unusually heavy. Assistance to me means they do some unloading rather than its not their job! The crazy thing is I understand the driver had to drive to a depot an hour away and unload there to finish the other deliveries. So a little ridiculous overall I feel. A let down on what otherwise has been a good company to deal with.”

Helpful Report

Posted 10 years ago

Thanks for your review. We apologise for the issues you had with unloading. The driver is obliged to assist with unloading, but not unload sizeable or weighty items single-handedly, and he made a judgement call by not allowing your wife to unload the deck boards on her own or assist the driver in doing so, as your wife could have injured herself. However, he should not have said that it "wasn't his job to unload", rather that it is his job to unload goods off the wagon with appropriate assistance. We hope that the re-delivery goes smoothly.

Posted 10 years ago

“Excellent price, excellent correspondants , excellent delivery but unfortunately delivered the wrong product, the wood was smaller than described. I used it because I had to but was a little disappointed as this wasn't what I ordered.”

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Posted 10 years ago

Thanks for your review. It's possible that the wood you ordered had nominal rather than finished dimensions and the size discrepancy was due to finishing. It's also possible that we tried to supply you with the nearest alternative product if your ordered item was out of stock. Either way, please accept our apologies that the wood wasn't what you'd hoped for.

Posted 10 years ago

“Ordered on- line for collection. Laver called same day to confirm ready for collection next day. Helpful staff on site cut longer pieces to fit car and helped me load. Excellent service”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again soon.

Posted 10 years ago

“Fast efficient service. Not received goods yet so can't comment on quality”

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Posted 10 years ago

Thanks for your review. We look forward to doing business with you again soon.

Posted 10 years ago

“Everything I ordered was unavailable for at least six weeks. How can I rate as anything but very poor. The only good thing was the speed I was informed about the unavailability with an apologetic phone call on Monday morning, BUT no follow up email to confirm the order has been cancelled. Peter Olley”

Helpful Report

Posted 10 years ago

We apologise for the fact that your ordered items were unavailable for six weeks but this was beyond our control and as a result of demand vastly outstripping supply. We also apologise for the fact that your order cancellation was not confirmed via email afterwards. We will look into this.

Posted 10 years ago

“Very satisfied all ready to collect when I got there”

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Posted 10 years ago

Thank you for your review. We look forward to dealing with you again in future.

Posted 10 years ago

“Purchased some timber online, later told that it is not available and was offered longer length that I have to cut myself. Tried to ring customer service but the phone was cut several times. Very disappointed. Wish I had never dealt with Laver at all!”

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Posted 10 years ago

We apologise for the problems you had with your order, and with our telephone systems.

Posted 10 years ago

“Great Quality product, very friendly delivery guy ,,, Would recommend and i will be using Laver's again.. Cheers”

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Posted 10 years ago

Thank you for your review. We look forward to dealing with you again in future.

Posted 10 years ago

“Very poor service! Order made online on Saturday, 1st March. Nothing had arrived by the following Friday so rang local depot first thing to find out what was happening. Girl who answered could not trace order and had to promise to ring back. Eventually the order was found, and a promise of a delivery on the following Monday was made. I complained that 9 days was a very long time to wait but she claimed it was impossible to send before then, despite the fact that the ordered items are apparently in stock. No apology or explanation was offered. Waited in all day Monday with STILL no delivery. Rang again Tuesday morning and received timber that afternoon. Another day wasted. 10 days to receive stock timber and work arrangements seriously impaired. The common background noise from the Sheffield depot is giggling girls who are obviously not concentrating on their job. Extremely disappointed and tempted to go elsewhere next time I need an order. I. Finbow”

Helpful Report

Posted 10 years ago

We apologise for the problems you had with your order, and with the level of customer service you received. We will look into the issues you highlight.

Posted 10 years ago

“The ordering process was very smooth and I was kept updated on the delivery status at all times. I would use Laver again in the future.”

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Posted 10 years ago

Thank you for your review. We look forward to dealing with you again in future.

Posted 10 years ago

Arnold Laver is rated 4.0 based on 585 reviews