Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait over a week for my order. Had no follow up call from Laver and had to chase my order phone after going to depot ad finding my order was not in stock. When I made order it did not tell me that the items were not in stock.”

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Posted 8 years ago

“Communication was excellent. Delivery was on time. Driver offloading the timber was flexible and helpful. Slightly disappointed by the condition of the timber (cracks, etc) - but only slightly! Overall good.”

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Posted 8 years ago

“Very disappointed that only 7 of the 8 items delivered. We await delivery of the remainder.”

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Posted 8 years ago

“Excellent service, delivered in good time, ordered over the internet and almost imediately received a call just to check the order and when delivery was needed by. Would use again without hesitation.”

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Posted 8 years ago

“As timber was ordered by total metre length I gave additional details of the longer lengths needed for my project to make sure I could get the right cuts from it as delivered. When I checked following delivery I had been sent only the specific lengths I had mentioned and not the total length I had ordered. Probably partially my fault for not being clear enough in my additional notes, but as the amount I was sent was less than ordered and paid for I would gave expected this to be queried before delivery. Of course according to the small print I should have checked the order before the delivery driver left, but this is not always practicable and no doubt wouldn't be welcome by the driver if everyone insisted on doing it! One visually checks the quality and if the quantity looks right you trust that you have been sent the amount that you paid for. Next time I will be making the driver wait!”

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Posted 8 years ago

“The door I ordered arrived early on the appointed day, and after unpacking and inspecting was found to be in good order. The instructions for fixing and treating the bare wood were comprehensive and would be found very useful to a novice.”

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Posted 8 years ago

“It was great that dispatch called to advise of delivery and when they were requested to deliver the sundeala in the morning they advised it would be no problem to do this. It was very important we had the delivery in the morning because I had arranged for capable people to lift the product into our store, something that Laver is not able to do for customers for insurance reasons. The product did not turn up until mid afternoon and staff had to stay on longer than necessary to take it to store. Also, there was minor damage to the edges of one of the sheets which is not good when the full sized sheet is to be used for display.”

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Posted 8 years ago

“I was extremely disappointed with the quality of the delivered product. The Kota Mouldings had obviously been treated with NO care during transportation. Each of the six pieces arrived in a damaged and scraped condition, some worse than others. They had not been packed properly and some of the damage was not immediately visible, being turned inward inside the loose plastic and sellotape. The driver suggested that I wrote "Slightly damaged" on the receipt. I felt pressurised by the driver to accept the goods quickly, so that he could depart. When I pointed out some of the visible damage to the driver he just said "You can paint that" - These mouldings are advertised as: "Paint no more. Fully finished. Saves time. Saves money" !!! REALLY? !!! I have previously ordered and used Kota Mouldings from a different supplier with complete satisfaction. (The previous supply was currently out of stock). The only notification I received prior to the arrival of the product was a phone message 4 days previously - despite Laver having my email address. Although the date was accurate no time of arrival was given, so I had to unprofessionally leave a client whilst I quickly attended to the delivery - so being unable to undo the sellotape and inspect the product. (On the delivery note it states: please phone 1 hour before delivery. This did not happen - my phone records all numbers with times.) Later, having time to read the delivery note I read that "All damages should be reported on receipt of goods. We are unable to accept responsibility once goods have been signed for and the vehicle has departed" Needless to say I will not be using Laver again and will obviously not be recommending them to my Property Developing friends.”

Helpful Report

Posted 8 years ago

“Very happy with purchase, customer service was very good over the phone to arrange delivery, however I didn't rate the delivery man, didn't find him helpful or coutious to help me move a very large and heavy 3m worktop from one side of the hall way to the other. I took that quite personal.”

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Posted 8 years ago

“Fast efficient service”

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Posted 8 years ago

“Having made online purchase on 29/12/2015 still waiting for order only now to be its not coming and will have to source from somewhere else I thinks 5 lengths of 3x2 is not a big thing but to laver it must be very disappointed with service past from piller to post and no one knows any answers will now have to struggle to get money back and source from another source”

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Posted 8 years ago

“Placed order on 29/12/2015 order accepted went to collect only to find out closed till 4/1/2016 which was not stated on website called on the 5/1/2016 told can collect from 8 am next morning so arrived not open till 9 so had to leave it called again was told would deliver had to ring now 3 times now saying can't deliver due to a spillage in yard and will give money back but taken no details for refund so can now see a struggle getting money back would never recommend anyone use laver service a discrace now will have to source from somewhere else”

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Posted 8 years ago

“Simple to order online, and a phone call to confirm delivery to my local depot added the personal touch.”

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Posted 8 years ago

“Wood arrived on time. The driver was very helpful and rang ahead of time. Unfortunately one of the planks was split a considerable section of it's length making it unusable.”

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Posted 8 years ago

“Delivered on time as stated ,very impressed”

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Posted 8 years ago

“Good value and quality of goods. Kept informed of delivery status. I will use this company again.”

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Posted 9 years ago

“Took 4 days for my order to be delivered. The state of some of the timber sent was a joke...some is so bent it is unuseable and one length looked more like driftwood!”

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Posted 9 years ago

“Ordered and delivered within two days and as described.”

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Posted 9 years ago

“I ordered timber online. The staff at Mosborough were tremendously helpful and efficient. However, I felt that the online ordering system was a bit cumbersome. The stock I'd ordered was available only at another branch. Had I known, I could have chosen the same timber, in different lengths, which was in stock at Mosborough and thus have avoided the short delay. It would be useful if the website gave stock levels for each branch. Overall, the timber was good quality and competitively priced and the staff were great.”

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Posted 9 years ago

“Excellent and friendly service, and great quality lumber. Thanks!”

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Posted 9 years ago

Arnold Laver is rated 4.0 based on 584 reviews