Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the wood I required for a garden project on line - it got delivered very quickly I would strongly recommend Arnold Laver”

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Posted 8 years ago

“The Sundeala product I ordered are mis-described online and I was informed it was unavailable unless processed as a special order (at extra charge). I found this response unacceptable. I have been forced to cancel the order and look elsewhere (and incur extra costs in doing so). Fortunately Sundeala themselves were much more helpful.”

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Posted 8 years ago

“Excellent service, even delivered day before they said they would - Thanks”

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Posted 8 years ago

“Very slow delivery. Out of stock for something as basic as chipboard for a massive timber retailers.”

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Posted 8 years ago

“Good quality. Excellent delivery. Reasonable pricing. Would highly recommend.”

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Posted 8 years ago

“Placed the order a week ago and although I should have had contact from the local depot within 2 working days, still haven't heard a dicky bird. Suppose I'd better call them to chase it up, but I'm a bit disappointed that I have to. Fortunately I'm not in a great hurry..... but definitely a bit average so far....”

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Posted 8 years ago

“No one has been in touch to tell me where my order is yet!!”

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Posted 8 years ago

“Great quality wood, best prices, very reasonable delivery charge, and quick delivery. Why would you buy wood from anywhere else?”

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Posted 8 years ago

“Very helpful staff good service products in stock at reasonable price”

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Posted 8 years ago

“Swift delivery.”

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Posted 8 years ago

“Purchased 6 sheets of MDF to make a bunk bed for my kids. The price was good for low thermaldahyde MDF. Not many merchants actually stock it. Ordering was easy, I was contacted the next day for delivery date. Driver was friendly and helped me put it in my garage. Very good service. Will definitely be using again.”

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Posted 8 years ago

“Great prices and high quality wood. Prices beat lumber yards, even when you include delivery charges.”

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Posted 8 years ago

“I ordered online with the promise of a call within 3days, when my goods would be ready to collect. I received no call or text. I had to ring Lavers myself 7days later and after a short delay was told that they would be ready to collect. I went to the Bradford depot to collect. They had no record of my order but supplied the items from stock that they had in. Good job I had printed off my order.”

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Posted 8 years ago

“Quick delivery, second time I buy timber to do a fence, more than 120 pieces bought at 3600 mm long, 4 pieces were damaged, still usable, the timber is not free of knots as it is said however for the price it suited my job”

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Posted 8 years ago

“i was not informed at any time of what day the delivery would take place / no call/no email/no text and no account update...so of cause when it did finally turn up it was the most inconvenient time it could possibly have been totally out the blue right before I was due to pick my daughter up from college. So I was not able to get any help to move the timber and ended up being very late for my daughter. I ordered a stack load of sawn treated wood all at 4.8M long for some fencing I was building, however this turned out to be a curb side drop only from a hiab so I had to bust my back moving this myself from the edge of my property at the end at the road all the way to my back garden myself, it took me over an hour and a half to move it was sopping wet and weighed a ton. The driver did not help move any of the timber, the last time I had an order it came on curtain side truck with 2 guys and myself so we handballed it off in no time. I was particularly disappointed with the quality of the timber this time, I am not sure if it is because it was delivered sopping wet on the hottest day of the year so far and its dried out too quick but is all twisted and warped and split, quite frankly it’s the worst timber I have ever bought so much is twisted and warped I don’t see how I will be able to make a decent job of the fencing using such poor timber. I paid a lot of money for this and it’s the worst timber I have had by far from any supplier or builders merchant, to be honest if I had the willpower for the argument and hastle I would demand them to collect it and refund me under the distance selling regulations. i am sure the problem has been due to the fact it was so wet and delivered on such a hot day which dried it out too quickly.”

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Posted 8 years ago

“I have still had nobody contact myself and tell me when I will be getting my order!!! Very annoyed”

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Posted 8 years ago

“Excellent price, excellent service and delivery, would highly recommend.”

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Posted 8 years ago

“Delivery prompt, driver helpful and friendly - 5 star for customer service. Disappointed in the 6 sheets of 4mm ply, as most had damaged edges and or areas where the outer layer was damaged. Some had these areas painted with some white paint presumably to afford some protection. I was able to cut the panels I wanted from each sheet, and perhaps my expectations were too high - but next time I would certainly inspect each panel before signing for the delivery. I would also discuss, before ordering, what counts as a minor blemish versus a damaged product. I have always used this company for my hardwood requirements and will continue to do so, albeit on an occasional basis. Looking forward to giving a 5 star rating in the future. Paul”

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Posted 8 years ago

“excellent service, good communications, prompt delivery, good product. What more could you ask for!”

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Posted 8 years ago

“Excellent value and very helpful staff. Made some raised veg. planters.”

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Posted 8 years ago

Arnold Laver is rated 4.0 based on 584 reviews