Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

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“Great company to deal with, staff always polite and very helpful good prices good products”

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Posted 2 years ago

Hi Malcolm, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Good product, just what I wanted. Delivered on time by a friendly and professional driver.”

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Posted 2 years ago

Hi Richard, Thank you for taking the time to write us this amazing review. Have a great day. The Timberworld Team

Posted 2 years ago

“Ordering was easy and also corrected when mistakes realised. The sales staff were very helpful and sorted problems quickly and effectively. Delivery was exceptionally good with driver assisting and very polite and helpful.”

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Posted 2 years ago

Hi Graham, Thank you for your review, we appreciate you taking the time to give us your feedback. We hope to see you again soon. Regards, The Timberworld Team

Posted 2 years ago

“Very helpful staff at the Irvine site”

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Posted 2 years ago

Hi Barry, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Decking bent like bananas. Boards also 10 mm plus short of description but my fault for not checking the finished size. All the other timber came curved and bent.”

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Posted 2 years ago

Hi John, We appreciate you taking the time to give us your feedback. We would like to sincerely apologise for any inconvenience this may have caused you. If you wish to send us some pictures of the items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 2 years ago

“Order arrived not all together and 3 posts missing”

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Posted 2 years ago

Hi Allan, We appreciate you taking the time to give us your feedback. We're sorry to hear that you are missing 3 posts from your order and we would like to sincerely apologise for any inconvenience this may have caused you. Kindly note that we will be in touch to get this sorted. Regards, The Timberworld Team

Posted 2 years ago

“Staff are very friendly and helpful. Had some sheet material cut and it was all done perfectly.”

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Posted 2 years ago

Hi Adrian, Thank you for your review, we appreciate you taking the time to give us your feedback. We hope to see you agian soon. Regards, Gavin Timberworld

Posted 2 years ago

“Although the delivery didn't arrive on the day I was informed. It did arrive the next day. It wasn't clear that I was ordering in meters, I believed I was ordering 2.4m lengths of decking. Also the site stated 2" x 6" batons sold in 3.6m lengths, 4.8m lengths arrived, but Lisa (a sales assistant from the Anniesland branch) was very friendly and helpful and was able to sort out the issues I had with my order.”

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Posted 2 years ago

Hi Robert, Please accept my sincerely apologise for any inconvenience this may have caused you. We're happy to hear that the sales assistant from the Anniesland branch) was very friendly and helpful and was able to sort out the issues. Have a great weekend. The Timberworld Team

Posted 2 years ago

“Great service/customer support and fast delivery, highly recommended”

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Posted 2 years ago

Hi Stevie, Thank you for taking the time to write us this wonderful review. We are happy to hear that you have received great service, customer support and fast delivery. Have a great weekend. The Timberworld Team

Posted 2 years ago

“Easy to order and collect”

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Posted 2 years ago

Hi Keith, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Happy with price and delivery service, will certainly use Timberworld again.”

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Posted 2 years ago

Hi Guy, Thank you for your review! We appreciate you taking the time to give us your feedback. We hope to see you again soon. Regards, The Timberworld Team

Posted 2 years ago

“I've been using Thornbridge Timber, Stirling for many years for various DIY repairs. I have always found good value and helpful staff.”

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Posted 2 years ago

Hi Jim, Thank you for taking the time to leave us a review. We're glad to hear that you have been using Thornbridge Stirling for many years. Have a great weekend. The Timberworld Team

Posted 2 years ago

“Great service and great price thanks”

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Posted 2 years ago

Hi David, Thank you for taking the time to leave us a review. Have a great day The Timberworld Team

Posted 2 years ago

“12mm plywood was reduced on website but should have been marked as second or third quality. Top layer on both sides was rippled on all three boards and one board was badly warped even after being laid flat with other two boards on top. Thickness also varies when laid due to the ripples on the surface. Even when the boards are securely screwed down there are areas which creak as no doubt there are problems with the inner layers whether with the glue or inconsistencies in the layers. Have had ply delivered before with no problem. I am now faced with lifting sanding and filling the boards just to get a level surface which was whole point of using it to overlay the floor boards. Unfortunately this is unlikely to solve the creaking/flexing which is due to problems in the interior of the boards.”

Helpful Report

Posted 2 years ago

Hi May, We appreciate you taking the time to give us your feedback. I’d like to extend an apology to you, as our quality didn’t hit the high standards we set and your feedback will be used to help improve our service. If you wish to send us some pictures of the faulty items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 2 years ago

“Quick and easy ordering, good prices, decent timber, delivered on time :)”

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Posted 2 years ago

Hi Alistair, Thank you for taking the time to leave us a review. We hope to see you again soon. Have a great day, The Timberworld Team

Posted 2 years ago

“Great!”

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Posted 2 years ago

Hi David, Thank you for taking the time to leave us a review. Have a great day, The Timberworld Team

Posted 2 years ago

“Didn't get what I ordered size wise. Never had a problem with them until this one.”

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Posted 2 years ago

Hi James, Thank you for taking the time to leave us a review. We're sorry to hear that you have received the wrong size and we would like to sincerely apologise for any inconvenience this may have caused you. Please send us an email at websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 2 years ago

“good service”

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Posted 2 years ago

Hi Graham, Thank you for your review, we appreciate you taking the time to give us your feedback. Regards, The Timberworld Team

Posted 2 years ago

“Excellent customer service. Was informed by email which was followed up by a phone call to advise of delivery dates. The personnel touch by the phone call really sets then apart. Order delivered on the date i was advised, again another call by the delivery driver this time, to ensure thati was aware that it was coming. The product itself was great. Very impressed with service and quality, this week be my 1st choice when looking for similar products in the future.”

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Posted 2 years ago

Hi Colin, Thank you for taking the time to write us this amazing review. We hope to see you again soon. Have a great weekend. The Timberworld Team

Posted 2 years ago

“A short wait for stock & away we go! TW delivered when they said with good quality timber. Will be using again.”

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Posted 2 years ago

Hi G Tankard, Thank you for taking the time to write us this amazing review. Have a great weekend. The Timberworld Team

Posted 2 years ago

Arnold Laver is rated 4.0 based on 584 reviews