Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

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Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second purchase from Timberworld and once again great. I did worry it was a bit of a risk buying hundreds of pounds worth of wide-board timber off the internet, but quality was excellent - there has been no wastage due to quality at all, which is surprising with mainly 27cm-wide boards. Delivery was arranged for my convenience the first time (i.e. delayed until I could be present to receive it), and was super-speedy the second time.”

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Posted 2 years ago

Hi David - glad we could help you on this occasion. Thanks for taking the time to leave us feedback. Gavin

Posted 2 years ago

“Excellent experience. I had ordered 2 different profiles and the office called me to point this out and let me know they would fix it for me if I wanted. Definitely did! Also delivery was super fast. Ordered on the Sunday night, got a call on the Monday about the wrong profiles and everything delivered on the Tuesday. Would recommend and I will use again.”

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Posted 2 years ago

Hi Alexander, Thank you for taking the time to leave us a review. Kind regards, Gavin

Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

Hi Gemma, Glad we could help. :) Regards, Gavin

Posted 2 years ago

“Wood products were exactly what we needed and the staff were all efficient, helpful and friendly. Will definitely use again. Many thanks.”

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Posted 2 years ago

Hi Colin, Thank you for taking the time to leave us a review. We looking forward to helping you again with your next project. Kind regards, Gavin

Posted 2 years ago

“Price was great,delivery was quicker than expected!”

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Posted 2 years ago

Hello Jonathan, Thank you for taking the time to give us feedback :) Kind regards, Gavin

Posted 2 years ago

“Excellent quick reliable service, would highly recommend them.”

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Posted 2 years ago

Hi David, Thank you for taking the time to leave us this review! Best wishes, Gavin The Timberworld Team.

Posted 2 years ago

“Delivered on time, great quality MDF, great customer service. Will use again for sure”

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Posted 2 years ago

Hi Peter, Thanks for using Timberworld and for taking the time to leave a review. Gavin

Posted 2 years ago

“Very good service, helpful staff, pleasure to buy from Timberworld”

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Posted 2 years ago

Hi Guy, Thank you for taking the time to leave us a review. Gavin Timberworld

Posted 2 years ago

“Ordering and delivery fine. Delivery driver excellent especially helping unload in a high wind. Quality of sheet material excelent. Quality of redwwod not good. one board split and one cupped out of out four boards”

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Posted 2 years ago

Hello John, Thank you for taking the time to leave us a review! I'm sorry to hear that the quality of some wood wasn't as expected. If further assistance is required could you please email us at websupport@timberworld.co.uk with your order reference as the subject. Kind Regards, Gavin The Timberworld Team.

Posted 2 years ago

“Very good service and nice people to deal with. Prices are good also.”

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Posted 2 years ago

Hi Andrew, Thank you for your feedback :) Best wishes, Gavin The Timberworld Team.

Posted 2 years ago

“Prompt delivery and very helpful delivery driver.”

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Posted 2 years ago

Hi Julian, Thank you for taking the time to leave us this review! Best wishes, Gavin The Timberworld Team.

Posted 2 years ago

“Brilliant service thank you”

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Posted 2 years ago

Hi Dianne, Glad we could help :) Regards, Gavin The Timberworld Team

Posted 2 years ago

“Great shopping with Timberworld. Only gripe is they only gave us five minutes warning of delivery! Luckily we were home.”

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Posted 2 years ago

Hi Abigail, Thank you for taking the time to leave us this review! And thank you for the feedback with regards to your delivery time. Best wishes, Gavin The Timberworld Team.

Posted 2 years ago

“What I wanted. Prompt delivery. No damages. Good price.”

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Posted 2 years ago

Hi Samuel, Thank you for taking the time to leave us this review! I'm really glad to hear you've had a prompt and positive experience with us. We hope to see you again soon! Kind regards, Gavin The Timberworld Team.

Posted 2 years ago

“They sent one person to unload 55kg of MDF sheets. I'm a small woman. The man dragged the wood off the lorry expecting me to catch it while I shouted I wouldn't be able to. Could have broken my back. We then had to drag it into the house because I couldn't lift my end, wrecking the bottom of it. Why send ONE person to unload a lorry full of wood? I paid thirty quid for delivery. Utter joke.”

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Posted 2 years ago

Hi Amy, Thank you for taking the time to leave us a review! I'm sorry to hear that you've had a poor delivery experience, feedback like this is really valuable to us and we will pass this back to the relevant team. If further assistance is required could you please email us at websupport@timberworld.co.uk with your order reference as the subject. Best regards, Gavin The Timberworld Team.

Posted 2 years ago

“Used the click and collect service. Really efficient service, products are good quality and competitively priced. Would definitely use again.”

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Posted 2 years ago

Hello Nicola, Thank you for taking the time to leave us this review! I'm really glad to hear you've had a positive and easy click and collect experience with us. We hope to see you again soon! Kind regards, Gavin The Timberworld Team.

Posted 2 years ago

“Absolutely apalling service. Ordered and paid the best part of a thousand pounds for my timber online. Spent over 2 weeks chasing a delivery date, and was rang nearly 3 weeks later to say I've been refunded because you don't have my timber, and my money would take over a week to be returned to my account! The only thing I can say is that people on the phone were friendly, but I dont have my money or my timber and I've lost 3 weeks, so that isn't much consolation.”

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Posted 2 years ago

Hello Robert, Thank you for taking the time to leave us a review! I'm sorry to hear that you've had a negative experience with us and your order was cancelled. If further assistance is required could you please email us at websupport@timberworld.co.uk with your order reference as the subject. Kind Regards, Gavin The Timberworld Team.

Posted 2 years ago

“Ordered 64m of 4x2, only 58.5m delivered (15 lengths of 3.9m) ... that’s about £25 worth of shortfall and leaves me with a problem if I need everything I ordered (I accounted for waste when designing my project, not sure this much though!). On top of that most of the timber is bowed and/or twisted. I can work with most of it but it’s disappointing to get less than I ordered at a lower quality than expected. I’ve tried calling twice, left a message once, was cut off before anyone spoke the next time. No response yet to my message.”

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Posted 3 years ago

Hello Please let us know your web order number so we can look into this further. Kind Regards Ben

Posted 3 years ago

“Absolute joke. Placed an order at laveronline.co.uk, all went smoothly, Timberworld.co.uk (part of laveronline) took the money from our account (see screen shot) but the website said payment failed? Phoned, answer machine (left a message), emailed, no response. Day after, phoned and emailed again, no response to either. A company this size can't answer the phone or reply to emails? Appalling first (and absolute last) transaction with them. So, 3 days later, no return phone call, no reply to 2 emails and still they have our money. Steer clear, unprofessional, zero customer support and didn't ought to be in business giving this kind of (and I use the word loosely) 'service'.”

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Posted 3 years ago

Hello Jayson Sorry about the late reply. Did you get a response to your issue? thanks Laver Online

Posted 3 years ago

“Website needs some work. I make and install fitted furniture and needed some Medite MR MDF in a hurry. I ordered two sheets of 22mm and two of 9mm for click and collect and it clearly said ‘items in stock’ at checkout. I expected a text to say the items were ready but instead got a phone call to say they were not in stock and would be available in 7-10 working days. Come on Laver, why not tell me that at checkout? You just deserved a two star review because the guy who phoned me was apologetic and polite. Others be wary when you order online and check your purchase is actually in stock...”

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Posted 3 years ago

Hello Andrew Apologies about this, there has been a nationwide shortage of many materials this year due to demand. I believe on the product page it would have stated 'Item in Stock | Delivery usually within 3-5 working days' That would then give the branch time to get the stock in if they did not have it locally from another branch. thanks Laver Online

Posted 3 years ago

Arnold Laver is rated 4.0 based on 584 reviews