Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Anonymous

Anonymous // 01/01/2019

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“good efficient service all order supplied no items missing or of a poor quality”

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Posted 9 years ago

“Easy ordering process, followed by a call to advise delivery date. Turned up on the day and a good quality product.”

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Posted 9 years ago

“Not arrived yet.”

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Posted 9 years ago

“Efficient. Item was not in stock at time of order but was sourced very quickly. Collection from store was very easy.”

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Posted 9 years ago

“Easy on line site to navigate and order. Pricing very competitive, supplier contacted me to arrange delivery date/time, and goods were as ordered.”

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Posted 9 years ago

“excellent service, easy to use, product exactly as described”

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Posted 9 years ago

“Excellent service from placing order over the phone to final delivery - ALL ROUND A PLEASURE TO DO BUSINESS WITH”

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Posted 9 years ago

“Good turn round from day of order. Driver let me know when he would arrive so that I could meet him to sign for goods. Laver did what they said they would do with helpful and friendly staff.”

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Posted 9 years ago

“The product was competitively priced. I selected collection but two days later I had a phone call from the driver saying he was at my house (I wasn't there as wasn't expecting a delivery!). Some if the skirting was slightly damaged but I managed to cut that out and overall lost about a metre. I opened the last packet today to find it was the wrong skirting. So now need to call and get it exchanged. It's put me behind on my schedule now. I just hope it's exchanged quickly.”

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Posted 9 years ago

“No communication between the order being placed and the lorry at the door, it was lucky I was nearby when the driver phoned. Very poorly packaged for a fully finished product, we had to be very selective about where we used each piece to provide an acceptable outcome. We also had to spend a lot of time cleaning the boards.”

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Posted 9 years ago

“my order arrived today as agreed. unfortunately i only received one part of the order. the box was clearly marked 2 of 2. I phoned up to see where the other part was and was told they didn't realise it consisted of 2 parts. I have to rearrange my day for another delivery tomorrow. The staff at the depot apologised for the mistake”

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Posted 9 years ago

“Excellent friendly service and will to cut 4.8m lengths of timber to 2.4m for transportation. Disappointed to find the loyalty card does not apply to online orders!”

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Posted 9 years ago

“Took a week to get wood in stock. Went to pick it up. In store for an hour dealing with 4 different people, before could leave with my order. Would be using again.”

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Posted 9 years ago

“Ordered some timber on Thursday 20/8/15 arrived Thursday 27/8/15, for me on this occasion one week delivery was OK. The costs were good as was the delivery, driver very helpful. I allowed for some wastage of timber so was not supprised that 2 of the 14 boards were substandard. If the price had been cheaper and the delivery quicker I would have given 5 stars.”

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Posted 9 years ago

“I placed an order on the 18th, after hearing nothing for 2 days i range the free number given to be told that there were staffing issues in the London office and that my order was now being dealt with and would be contacted on the friday to arrange delivery. After hearing nothing again I rang the London office to be told she could not find my order and that she would ring Bradford to find out what was happening and ring me back. It is now Tuesday evening and I still have heard nothing. To say I am unimpressed is an understatement, I am now considering cancelling my order, I could have the skirting and architrave fitted by now if I had used another company. I still have no idea what the hell is going on, this is very poor service.”

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Posted 9 years ago

“Great service by polite people”

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Posted 9 years ago

“Timber was good quality but delivery chaotic. First delivery was incomplete, a phone call later to sort it out resulted in another incomplete delivery, another phone call. All the timber eventually arrived over a week later.”

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Posted 9 years ago

“We often say when something goes wrong , how it is dealt with, is how you are judged. Well very good it is. I took delivery of a product damaged in transit . All was dealt with quickly without fuss, re delivered within 48 hrs. Special thanks to Steve Dunphy.”

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Posted 9 years ago

“My web order was lost. I didn't receive any call within 48 hours so had to chase the order. Order was never sent to the store I had arranged to collect from.”

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Posted 9 years ago

“I know that Laver are more used to dealing with trade customers rather than individuals but at every point they provided a good service. The delivery driver was particularly helpful.”

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Posted 9 years ago

Arnold Laver is rated 4.0 based on 584 reviews