Arnold Laver Reviews

Name: Arnold Laver
Address: C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, C/O Arnold Laver and Co Ltd, Bramall Lane, Sheffield, Sheffield
Rating: 4.02

4.0 Rating 584 Reviews

73 %

of reviewers recommend Arnold Laver

4.0

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Arnold Laver:

Timberworld is part of The National Timber Group. Our trading brands include; Arnold Laver, NYTimber, Rembrand Timber, Scotia Roofing & Building, and Thornbridge Sawmills.

We have been stocking quality timber and related products since 1920 when Arnold Laver originally set up business as a timber merchant.

Visit Website

Phone:

0330 343 1111

Email:

customer.service@laver.co.uk

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Arnold Laver 4 star review on 3rd February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we have been dealing with you now for about a year. we have one small complaint which is we have always collected the order we place from the same store in Sheffield. Only the last order we tried to collect from the store we were told it was at another timberworld at the other side of town. looking on our email which said the order was ready for collection there was nothing telling us it was at a different store. maybe this is something you could look into many thanks Paul”

Helpful Report

Posted 2 years ago

Hi Paul, We appreciate you taking the time to give us your feedback. Please accept our sincerely apologise for any inconvenience this may have caused you. Kindly note that our Click & Collect orders are now managed by Call Collect MOSBOROUGH. Once again, we're sorry for any inconvenience caused. Regards, The Timberworld Team

Posted 2 years ago

“ordered online, had to make some additions over the phone and the guy sorted it all out without any fuss or hassle delivery was prompt and all products purchased were great quality at a great price”

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Posted 2 years ago

Hi Michael, Thank you for taking the time to write us this wonderful review. We hope to see you again soon. Have a great weekend. The Timberworld Team

Posted 2 years ago

“One of best priced merchants but unfortunately let down by lack of communication on delivery no date given just turned up luckily was in at the time. Some parts weren't in stock so they organised for delivery direct from supplier again no call etc to advise on delivery come home from work with it stood against the front door. The wooden posts 3 out of 4 have cracks through them but needed posts desperately for fence.”

Helpful Report

Posted 2 years ago

Hi Declan, We appreciate you taking the time to give us your feedback. I’d like to extend an apology to you, as our service didn’t hit the high standards we set and your feedback will be used to help improve our service. If you wish to send us some pictures of the faulty items, please send them to websupport@timberworld.co.uk and we will be able to look into this further. Regards, The Timberworld Team

Posted 2 years ago

“Great price, good online chat help, easy ordering, speedy delivery”

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Posted 2 years ago

Hi Dan, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. The Timberworld Team

Posted 2 years ago

“Ordered on line which was simple, collected which was easy. All the staff I encountered at the halfway branch were really nice and helpful. Good experience !”

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Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. The Timberworld Team

Posted 2 years ago

“Everything i ordered was delivered, very helpful and on time.”

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Posted 2 years ago

Hi Mark, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. The Timberworld Team

Posted 2 years ago

“Good service and product”

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Posted 2 years ago

Hi Jan, Thank you for taking the time to leave us a review. The Timberworld Team

Posted 2 years ago

“Excellent and friendly staff”

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Posted 2 years ago

Hi Richard, Thank you for taking the time to leave us a review. The Timberworld Team

Posted 2 years ago

“guys in the yard were really helpful getting all my stuff on the roof of the car - brilliant !”

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Posted 2 years ago

Hi Alistair, Thank you for taking the time to leave us a review. The Timberworld Team

Posted 2 years ago

“Great service and prompt delivery driver very helpful. Highly recommend competitive pricing.”

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Posted 2 years ago

Hi Mark, Thank you for taking the time to leave us a review. The Timberworld Team

Posted 2 years ago

“Normally a good company. With this order it took 5 days to tell me they were out of stock and then another couple of days once I had received my order to get a proper VAT receipt.If you charge VAT you have to show your VAT registration number on you invoices. The initial invoices failed to show and it took me numerous attempts to get it rectified. You need to fine tune your systems”

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Posted 2 years ago

Hi Mark, Thank you for your feedback. Regards, Timberworld

Posted 2 years ago

“Good quality sleepers delivered promptly.”

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Posted 2 years ago

Hi Tony, Thank you for taking the time to leave us a review. The Timberworld Team

Posted 2 years ago

“Unfortunately my order was allegedly in stock when I ordered them. A week later when I chased them up, I was informed they were waiting on a delivery. Very poor communication from them, never made me aware of the situation, would certainly think twice about ordering again as Services levels poor.”

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Posted 2 years ago

Hi Richard, Thank you for taking the time to leave a review - I'm sorry we didn't achieve the standards expected on this occasion. The Timberworld Team

Posted 2 years ago

“Quick and easy to order online for click and collect at my nearest stockest in Dundee. Friendly staff and reasonably priced too”

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Posted 2 years ago

Hi Mark, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. Timberworld Team

Posted 2 years ago

“Easy and quick and great quality”

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Posted 2 years ago

Hi Steve, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. Timberworld Team

Posted 2 years ago

“Problem free ordering and delivery”

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Posted 2 years ago

Hi Mike, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. Timberworld Team

Posted 2 years ago

“Found Timberworld staff to be incredibly professional and friendly. Very pleased with the service and the prices were very reasonable.”

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Posted 2 years ago

Hello Graham, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. Timberworld Team

Posted 2 years ago

“I ordered the decking on the 13.5.22 and it came on the 25.5.22 but I had no information about where it was or when it was going to be delivered. On the 25th my wife came home to see a lorry about to drive off and stopped it otherwise the decking would have had to be delivered again. It would be a good idea to send an email or text at least a day before delivery.”

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Posted 2 years ago

Hi Terry, Thank you for taking the time to leave us a review. We'll pass your feedback back to the branch regarding lack of communication. Timberworld Team

Posted 2 years ago

“Excellent service and quality product at competitive prices”

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Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. Timberworld Team

Posted 2 years ago

“The service was excellent and the timber was all good quality.”

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Posted 2 years ago

Hi Antony, Thank you for taking the time to leave us a review. We're glad we could help on this occasion. Timberworld Team

Posted 2 years ago

Arnold Laver is rated 4.0 based on 584 reviews