Ark Wildlife Reviews

Name: Ark Wildlife
Address: Dog Kennel Farm, Charlton Road, Hitchin, Hertfordshire
Rating: 4.90

4.9 Rating 657 Reviews

98 %

of reviewers recommend Ark Wildlife

4.9

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ark Wildlife:

Carefully selected high quality bird food and wildlife feeds, habitats and accessories. We offer the convenience of an online business with caring, helpful advice from wildlife experts.

We’re here to help you turn your British garden into a place where nature can thrive. From a small pot to a large plot, it’s our job to give you the right tools to make the most of your garden and its inhabitants.

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Phone:

0800 085 4865

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Ark Wildlife 5 star review on 8th December 2024

Kay J

Ark Wildlife 5 star review on 29th November 2024

Ms M

Ark Wildlife 5 star review on 28th November 2024

Michael C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate and complete.”

Helpful Report

Posted 2 weeks ago

Thank you for the amazing 5-star review, Gillian! We're delighted to hear that you found our website easy to navigate and complete. Your satisfaction is our top priority, and your feedback truly inspires us to keep delivering top-notch service. We appreciate your support and can't wait to assist you again in the future! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Very quick in receiving my order.”

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Posted 2 weeks ago

Thank you for the amazing 5-star review, Jane! We're delighted to hear that your order arrived quickly. Your satisfaction is our top priority, and your feedback means a lot to us. We can’t wait to serve you again soon! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Excellent kit for the price. Really useful info. included. Easy ordering and fast delivery,would definitely buy from again.”

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Posted 2 weeks ago

Thank you for the amazing 5-star review! We're delighted to hear that you found our kit valuable and appreciated the included information. It's great to know that you had a smooth ordering experience and enjoyed our fast delivery. Your support means a lot to us! We look forward to welcoming you back for your next purchase! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Not clear but I managed”

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Posted 2 weeks ago

Thank you for your review. We're glad to hear you managed, although we understand that things weren't as clear as they should be. We're always working to improve clarity and user experience, so your feedback is really helpful. If you do require any assistance whilst using our website, our team are on hand for support Mon-Fri 9am-5pm. Best wishes, The Ark Wildlife Team.

Posted 1 week ago

“First class. Placed my order by telephone.”

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Posted 2 weeks ago

Thank you for the outstanding 5-star review! We're so glad to hear that your experience with our telephone ordering was first class. Your kind words motivate us to continue providing the best service possible. We truly appreciate your support and can't wait to assist you again in the future! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Always very quick and efficient, definitely recommend”

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Posted 2 weeks ago

Thank you for the amazing 5-star review, Kathryn! We're delighted to hear that you found our service quick and efficient. Your recommendation means a lot to us! We truly appreciate your support and can’t wait to assist you again in the future! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Very good as always”

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Posted 2 weeks ago

Thank you so much for the amazing 5-star review! We're delighted to hear that you had a great experience with us, as always. Your continued support means the world to us. We can't wait to see you again soon! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Great service”

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Posted 2 weeks ago

“Great no problems”

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Posted 2 weeks ago

“Ordering is easy. Web site easy to use too”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Ms! We're delighted to hear that you found our website easy to use and the ordering process straightforward. Your kind words motivate us to keep improving our service. We appreciate your support and can't wait to assist you again soon! Kind regards, The Ark Wildlife Team.

Posted 1 week ago

“Order process was easy and when I phoned up company lady who took my call was friendly and helpful .”

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Posted 2 weeks ago

Thank you so much for your 5-star review, Pauline! We're delighted to hear that you found our order process easy and that our team member was friendly and helpful during your call. Your kind words mean the world to us! We genuinely appreciate your support and can’t wait to assist you again in the future! Kind regards, The Ark Wildlife Team.

Posted 2 weeks ago

“All OK but your hazel nuts are delivered in paper bags and left out in the rain by your courier get soaking. Normally i would return them after he had shovelled them up but the squirrels need them mor than I need my revenge on your poor packaging and lousy choice of courier. We order around £150 of nuts per month for our squirrels so this is no joke.”

Helpful Report

Posted 2 weeks ago

Thank you for bringing this to our attention, and I completely understand your frustration regarding the state of the parcel upon delivery. I spoke with your partner regarding the issue and assured her that I would raise this as a formal complaint with DPD to ensure that such an incident does not occur again. I was informed that whilst the outer packaging was damaged by the elements, the content remained intact and a replacement was not required. To ensure our sustainability, our packaging is predominantly cardboard to allow for recycling, due to this, when exposed to water, the box will sustain damage, but this is not a cause of concern for us, had DPD followed their delivery procedure correctly, your parcel would not have been damaged. We deeply appreciate your loyalty, especially with the amount of care you put into feeding the squirrels each month, and it’s upsetting to hear that our courier service fell short. Your feedback is incredibly valuable, and we will take steps to address this. Once again, we sincerely apologise for the inconvenience caused.

Posted 2 weeks ago

“A date later than promised”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. I’m sorry to hear about the delay in your delivery. Unfortunately, DPD experienced an unforeseen issue as their delivery vehicle broke down, which caused a delay of one day. Regrettably, we were not made aware of this at the time. We apologise for any inconvenience this may have caused and appreciate your understanding. We are following up with DPD to ensure smoother communication in the future to keep our customers informed. Thank you for your patience, and please let us know if there’s anything else we can assist you with.

Posted 2 weeks ago

“Nightmare. After 1 purchase, now even after unsubscribing, endless non stop spam emails, even after I requested them to remove me from their email list.”

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Posted 2 weeks ago

Thank you for your feedback. We’re sorry to hear about your experience. On the two occasions you reached out to us via live chat, we were unable to locate your customer account or provide further assistance as no details, such as your name or email address, were provided at the time. Without this information, we were unfortunately unable to resolve your issue promptly. As you've now left your review, we're able to identify your account and look into this further. You received a series of our emails as you signed up to our mailing list on 18th Nov, however rest assured, your email has been unsubscribed and you will no longer receive marketing emails, only those for order confirmation and tracking.

Posted 2 weeks ago

“Easy to order, the goods came in good time and in good condition.”

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Posted 2 weeks ago

“firefox search.”

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Posted 2 weeks ago

“Very easy to use and reorder”

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Posted 2 weeks ago

Thank you for your 5-star review, Ann! We're so happy to hear that you found our service easy to use and reorder. Your satisfaction is our top priority, and your kind words motivate us to keep improving! We truly appreciate your support and can’t wait to assist you again soon! Kind regards, The Ark Wildlife Team.

Posted 2 weeks ago

“Website was Very easy to use, just searched squirrel deterrents and searched your site.”

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Posted 2 weeks ago

Thank you so much for your 5-star review, Alison! We're thrilled to hear that you found our website easy to use while searching for squirrel deterrents. Your experience is important to us, and we’re glad to know we met your expectations. We appreciate your support and can’t wait to help you again soon! Kind regards, The Ark Wildlife Team.

Posted 2 weeks ago

“quick and easy”

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Posted 2 weeks ago

“Easy to find product, helpful description, and excellent delivery service.”

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Posted 2 weeks ago

Thank you for your 5-star review, Michael! We’re thrilled to hear that you found our product easy to locate and appreciated the detailed description. It's also fantastic to know that our delivery service exceeded your expectations! Your feedback truly means a lot to us, and we can’t wait to assist you again in the future! Kind regards, The Ark Wildlife Team.

Posted 2 weeks ago

Ark Wildlife is rated 4.9 based on 657 reviews