Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent,prompt service! Will use this site again!”

Helpful Report

Posted 10 years ago

Thanks a lot for your lovely feedback. We would be ever so grateful if you could leave your feedback on our Google page also: https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=arena+flowers+london&lrd=0x487611f99249b7a3:0x1bab221c06b112f,2 We look forward to serving you soon. Regards ArenaFlowers

Posted 9 years ago

“flowers ordered online for next day delivery as allowed by website.....flowers have still not arrived and doesnt look like order has yet been processed according to the order. these flowers were ordered last minute for a sudden passing in a very dear friends life......totally ruined for me now wish i had gone else where”

Helpful Report

Posted 10 years ago

“Seriously seriously unimpressed by the total lack of care and courtesy demonstrated as a result of my advising of a failure to deliver- including a failure to call as promised by one member of staff and a refusal to do so by another- the call was intended ( as was made clear) to arrange an alternative delivery but they clearly didn't care enough to do so- will not recommend to anyone else that they use this company as they don't seem to care once problems with delivery arise”

Helpful Report

Posted 10 years ago

“Ordered a bouquet of 12 red roses for my girlfriend. They arrived with four stems bent as well as some of the leaves and petals wilting. Emailed them and they responded saying that the flowers were good quality but offering a 15% discount off my next order. Why on earth would I order from them ever again given their idea of quality........so much for their 100% customer satisfaction guarantee .... Worth as much as the paper it wasn't written on. At least with Waitrose you know you will get good quality every time.”

Helpful Report

Posted 10 years ago

“Very Disappointed. My 9 year old Grand-daughter took part in her first school production, We are so very Proud of her as it took her a good 7 months to settle into school on moving to China. The flowers were meant to be waiting for her when she got home from her Performance. Not only am I disappointed , I am angry as they should have been delivered on Friday January 30th. My Daughter cancelled her plans so that she would be home when the flowers arrived. I contacted you and was told that although it was getting late, you would get hold of the courier, see if they could deliver them that evening, then you would get back to me. You Didn't get back to me. NO Flowers were Delivered. They were left in the porch ,next day, after 10am before 1pm. That wasn't the first order you had received from me but it will be the Last. This was such a special occasion for My Beautiful Grand-Daughter and Myself as I had been Very Fortunate to have been able to watch it on Livestream. You Ruined My Day By NOT Full-Filling My Order. I am sure I will be able to find another company that will be able to full-fill my orders in future. A Very Disgruntled Customer H.Spurr (MRS)”

Helpful Report

Posted 10 years ago

“Always on time and up to quality as described. Thank you. Therese From Paris France”

Helpful Report

Posted 10 years ago

“Once again, a stellar bunch of flowers delivered on time to my mother. I have used Arena flowers over and over and would always recommend them.”

Helpful Report

Posted 10 years ago

“I received a beautiful bouquet from arena flowers several years ago. I was so impressed that I will only use arena flowers myself now. I had some delivered to a friend only yesterday, who said they are the best flowers she's ever had. Each time the flowers have been so fresh and of a very high standard. Online ordering is so easy and quick and order confirmed immediately. They deliver when they say and the flowers are boxed carefully. I would thoroughly recommend arena.”

Helpful Report

Posted 10 years ago

“I have ordered before and been happy but this bouquet was extremely disappointing. The flowers were already well out, two of the three gerbera (?) were drooping badly and had to be discarded and the lilies were not at all shapely. The whole collection had a short shelf life and was not up to your usual standards. A great shame as a birthday gift. It has also been difficult to get the link to work to give this review.”

Helpful Report

Posted 10 years ago

“Flowers delivered to the wrong address. When we eventually tracked them down they were limp and lifeless. Contacted Arena to get a re-delivery and they refused. They did nothing to help and could not have been less interested in replacing the expensive bouquet they had delivered wrongly. They offer a satisfaction guarantee but in practice they do not honour this. Shop elsewhere.”

Helpful Report

Posted 10 years ago

“I ordered a funeral cross from the Bexhill shop the girls who answered the phone was very patient and helpful and when it arrived it was absolutely beautiful much better than the picture on line. I was very pleased that they had made such a lovely perfect tribute. Thank you . Eileen”

Helpful Report

Posted 10 years ago

“Order arrived a day late- 50 hours in transit meant flowers very unimpressive when they were eventually delivered. Customer services didn't help and didn't deliver on what they said they would. Sorry but no way I will be using this company again”

Helpful Report

Posted 10 years ago

“Arena flowers are always delivered on time and in beautiful condition - I wouldn't order from anyone else.”

Helpful Report

Posted 10 years ago

“i thank you so very much for delivering for France, the timing was perfect and it happened that i was on the phone with her when the flowers arrived which made me feel her joy first hand even thou i am far..... i did try other outfits but ProFlowersInternational stood out and i hope that you can help send gift for kids in Europe too..... much appreciated.”

Helpful Report

Posted 10 years ago

“I ve been using the service and everytime it reached my family without delay....thank you arena flowers.......”

Helpful Report

Posted 10 years ago

“Delivery was good but flowers arrived wilted and in very bad condition many of the roses petals where dead and the other flowers buds had fallen off inside the box, very disappointing for Christmas, I ordered the delux and it wasn't very delux I wonder what the slandered size looks like. A real shame.”

Helpful Report

Posted 10 years ago

“I have had consistently great experiences with Arena Flowers. They give me an option to send flowers to family in the UK from overseas, and every time I get glowing feedback from them on what was delivered. Thank you!”

Helpful Report

Posted 10 years ago

“Flowers that wer orderd look totally different than the ones that were deliverd they look terrible! Absolute joke and poor service especially for the price that was paid”

Helpful Report

Posted 10 years ago

“Extremely impressed with your very efficient service. My friend loved the basket of flowers too. Many thanks Maureen Richards”

Helpful Report

Posted 10 years ago

“Great service!”

Helpful Report

Posted 10 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews