Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,477 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t del”

Helpful Report

Posted 6 years ago

Dear Sarah, Thank you for your review. We are truly sorry that the flowers in Austria did not arrive. We have escalated this to our outlet there and their courier service as this is definitely not the service we try to provide here at Arena Flowers. We have offered you the most appropriate solution which you have accepted and we sincerely apologise for all the inconvenience and disappointment this has caused you and your recipient on this occasion. Kind regards, Arena Flowers

Posted 6 years ago

“Ordered Regina at £36.99 and got 12 red roses at £26.99 Understand flowers subject to availability but to get £10 worth of flowers is a rip off No delivery email either . Not delivered to address either , neighbour instead as they did not know where to go apparently. Uk to France”

Helpful Report

Posted 6 years ago

Dear Emma, Thank you for your review and for letting us know that an incorrect bouquet was sent out on this occasion. We are truly sorry that this has happened and we have arranged the originally selected bouquet for the next available date. We hope your recipient could enjoy the correct bouquet and once again we sincerely apologise for all the inconvenience and disappointment this has caused you and your recipient. Please rest assured that we have escalated this also to our outlet in France to prevent this from happening again in the future. Please feel free to contact us if you require any further assistance and hopefully we were able to rectify the situation for you. Kind regards, Arena Flowers

Posted 6 years ago

“Fantastic”

Helpful Report

Posted 6 years ago

“Delivered on time”

Helpful Report

Posted 6 years ago

“I ordered a bouquet of flowers to be sent to a new office opening and I did not add a message. I emailed Arens straight away and within minutes they had this sorted. Later on in the evening I got a message to say that the florists had run out of the flowers I had ordered but that they would send another one of the same value. Unsure about this I was pleasantly surprised to see that a beautiful bunch of flowers had been sent. My colleague was very happy! Arena are very good at responding straight away and although I was unsure about the last minute changes it worked out well.”

Helpful Report

Posted 6 years ago

Good evening, Thank you so very much for your nice words. We really appreciate them. We are glad that your recipient was happy with the substituted bouquet which was sent and that all went well in the end. Please let us know if you require any assistance with an order in the future. We will be more than happy to help. Kind regards, Arena Flowers

Posted 6 years ago

“Easy to follow flowers on display look great hope my friends think so when they receive them will let you know their response that you”

Helpful Report

Posted 6 years ago

“Fabulous. Looked exactly like the picture on website with some flowers in bud too. The packaging was really substantial.”

Helpful Report

Posted 6 years ago

“Flowers left on doorstep in 27 degree heat”

Helpful Report

Posted 6 years ago

Dear Joanne, Thank you for your review and we are truly sorry that the courier service left the flowers safe outside the door on a hot day. In usual circumstances the drivers are allowed to leave them safe but in a sheltered place, out of sight and sunlight. That when the recipient is coming back home the flowers can still be enjoyed on the date, they were intended for. However as we understand that it was a sensitive occasion, we offered you a very generous solution which you have accepted. We would like to apologise once again for all the inconvenience and disappointment this has caused you and your recipient. Kind regards, Arena Flowers

Posted 6 years ago

“Placed order before 10am Wednesday 20th June for delivery following day 8-6pm called company 4.30pm on day flowers were due to be told they cant find my delivery, but they could deliver them the following day after 1pm not good enough will not be using this company again”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. We are truly sorry to hear about your disappointment with your order on this occasion. We have looked further into the issue which has unfortunately arisen on that day. Our external courier service informed us too late on the date, that your order was lost in transit, therefore we were unable to get in touch with you before hand. When you called, we investigated the issue straight away and rectified it with the most appropriate solution. As you wanted the flowers delivered by a certain time in the morning for the next day, we could regrettably not accommodate your wish, as we would have only be able to deliver anytime between 8am and 1pm or 8am until 6pm. Therefore we offered you the alternative option of compensation which you have accepted. Once again we sincerely apologise for all the inconvenience and disappointment this has caused. Kind regards, Stefanie

Posted 6 years ago

“NOT BAD PRICE 2ND TIME USED THEM FLOWERS LAST LONG TIME ONE DRAW BACK PAYING DELIVERY CHARGE FOR 8 -1 THOUGHT IT WOULD BE FREE BUT I WILL USE THEM AGAIN BARRIE”

Helpful Report

Posted 6 years ago

Dear Barrie, Thank you so much for your positive review. Unfortunately for the early delivery, there is an extra charge as we have to pay our external courier more to have that organised. We are glad that your flowers could be enjoyed and hopefully will be able to assist you with an order again soon. Kind regards, Arena Flowers

Posted 6 years ago

“I received a txt from my relative thanking me for the beautiful flowers she had received. She was obviously very pleased. Thank you.”

Helpful Report

Posted 6 years ago

Good evening, Great to hear that your recipient is pleased with the flowers which were sent. We hope to assist you again with an order in the future and wish you all the very best. Kind regards, Stefanie

Posted 6 years ago

“I have used ArenaFlowers on several occasions, the recipients in France or in England have always been astonished how beautiful the flowers are. No worries concerning the delivery either. Also on several occasions I had to change the delivery date going to France and customer services have been amazingly helpful. I will recommend this company to any one.”

Helpful Report

Posted 6 years ago

Dear Jeanne-Marie, Thank you so much for your positive review. We are delighted to hear that you are so satisfied with our service we provide here and we hope to help you with an order again soon. All the very best and kind regards, Arena Flowers

Posted 6 years ago

“very satisfied with the service thank you”

Helpful Report

Posted 6 years ago

Good evening, Thank you so much for your positive feedback. We really appreciate your kind words and we hope to be able to assist you with an order again in the future. Kind regards, Arena Flowers

Posted 6 years ago

“Delivery requested on a certain date was not performed. No information from Arena Flowers back to me before I have asked about the status of the delivery. After that, apologies for losing the order in transit and a ridiculous proposal to redeliver one more week later, when the advertising says same day delivery for fresh orders. Obviously, this supplier goes on my blacklist.”

Helpful Report

Posted 6 years ago

Dear Florin, Thank you for your review and we are truly sorry to hear about the disappointment caused on this occasion. Unfortunately we were not made aware of the issue until you have been in touch with us. We will definitely investigate this further with our outlet in Austria as this is not the service we try to provide here at Arena Flowers. Thank you also for making us aware of this issue and for accepting the solution we have offered you. In regards to the mentioned same day range-this selection is unfortunately only available for our UK orders and not for our International range. Please accept our sincerest apologies once again. Kind regards, Arena Flowers

Posted 6 years ago

“It was lovely To suprised my auntie in Austria. Great and reliable business company.”

Helpful Report

Posted 6 years ago

Dear Nadia, Thank you so much for letting us know that you and your auntie are satisfied with the service provided in Austria. We are glad all went well and please feel free to contact us if you require assistance with an order again in the future. Kind regards, Arena Flowers

Posted 6 years ago

“EASY TO ORDER GOOD PRICE HOPE DELIVERY THE SAME”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you so much for your kind words. We are glad to hear that you are so satisfied with the ordering process. We hope your recipient can enjoy the flowers and please feel free to contact us in the future. We are looking forward serving you again. All the best and kind regards, Arena Flowers

Posted 6 years ago

“The bouquet, which cost 20euros, was poor for the money. I bought my father 5 stems of huge beautiful white lilies from the local florist in France where he lives for 25euros recently. What arrived for his 80th birthday was a small bunch of tulips with a bit of gypsophila thrown in. I felt sad for my dad and embarrassed for myself. I will not be using this firm again.”

Helpful Report

Posted 6 years ago

Dear Catherine, Thank you for your review. We are truly sorry to hear that you are feeling left disappointed with the flowers which were received. Unfortunately as you have selected the Florist Choice Bouquet-'Surprise' from the French website. A nice seasonal bouquet will be arranged as per the florists at our outlet there. As tulips were still in season in France then and the florist thought that it would be a nice surprise. (As the name suggested on the website) The order was filled to value upon checking with the florist and I am sincerely sorry that you were disappointed by their choice. We would suggest to select a hand tied bouquet with a specific description on display to avoid any disappointment in the future. Please rest assured that we have also forwarded this onto our outlet in France, so they know that not everyone likes tulips on its own. Kind regards, Arena Flowers

Posted 6 years ago

“I waited all day to hear from a third party that the flowers had been delivered on the specified date. By 6pm there was no sign of them and no phone call to explain why. They finally arrived at 9pm, which is not acceptable. Would not recommend or use again.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. We are truly sorry to hear about the disappointment caused. Unfortunately the external courier service we use in Belgium confirmed today, that the driver's van broke down on that particular day and had to wait until the van got fixed and therefore the flowers were regrettably delivered after the specified time online. We have therefore offered you an appropriate solution, if you could please let us know if you would like to accept this so we can have that arranged for you. Once again we sincerely apologise for the inconvenience this has caused you and your recipient on this special occasion. Kind regards, Arena Flowers

Posted 6 years ago

“I ordered from South Africa on Monday, orchids for my daughter and they were delivered to her in China this morning! Absolutely amazing! Thank you, will definitely be using Arena Flowers again!”

Helpful Report

Posted 6 years ago

Dear Megan, Thank you for your review. We are glad to hear that everything went so smoothly and your daughter can enjoy her flowers. We hope to be able to assist you again with an order in the future and we are delighted that we delivered such a nice experience for you both. Kind regards, Arena Flowers

Posted 6 years ago

“Thanks - The peonies have made the recipients very happy.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you so much for your positive review. We are glad to hear that our flowers can be enjoyed. Please feel free to contact us if you require any further assistance in the future. We are always happy to help. Kind regards, Arena Flowers

Posted 6 years ago

Arena Flowers is rated 4.3 based on 1,477 reviews